Troubleshooting - Motorola OM 2000 Installation & Operation Manual

5 TROUBLESHOOTING

This section provides information to help you isolate and resolve common error
conditions reported by the OM 2000. It also provides maintenance
recommendations if the unit fails to power up. If you need assistance with your
Motorola product, contact the Motorola Technical Response Center (TRC):
•
Toll-free: 888-944-HELP (888-944-4357)
•
Direct: 1-847-725-4011
•
Motorola Online:
The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers
a searchable solutions database, technical documentation, and low-priority issue
creation and tracking. For specific toll-free numbers when calling from outside the
United States, please refer to your product manual or our Web page.
Table 5-1 through Table 5-3 contain data to aid in quickly resolving problems you may
encounter using the OM 2000:
•
Table 5-1 describes the operating conditions indicated by the fault LEDs on the
front panel.
•
Table 5-2 lists common error conditions, symptoms, possible causes, and
corrective actions for common OM 2000 error conditions.
•
Table 5-3 lists and describes the RF modulator port testing modes.
Table 5-1 — LED status indicators
Indicator
DATA IN
RF ERROR
STATUS LED
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Description
The data in indicator glows green when the unit receives data on one or more of the
physical ports or when data is being inserted by the internal PID message generator
(PIDGEN).
The RF ERROR indicator glows red when the RF output level is out of specification or
if the detector senses no RF at the output. The indicator is off during normal
operation and on during a fault that causes a loss of RF. It is also on when the
modulator port is in the STANDBY mode.
The STATUS LED indicator glows red if any major or critical internal faults are
detected.