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5
Troubleshooting
Error Message
Failed to Create VPN
tunnel: payload
malformed
Extended
Authentication Failure
I cannot connect to IP30 Satellite VPN site using IP30 Satellite
or Satellite Plus. What should I do?
Check for the following error messages in Report->Event Log:
Error Message
Failed to Create VPN
tunnel: payload malformed
Failed to Create VPN
tunnel: N/A
Viewing Firmware Status
The firmware is the software program embedded in the IP30.
You can view your current firmware version and additional details.
To view the firmware status
1. In the Navigation Bar click on Setup.
130
The Internet page appears.
Verify
Ensure that the safe@gateway object
defined for this device at Smart Center
FP3 uses the same shared secret
Check for the correct Username/
Password given for the VPN site during
login
Verify
Ensure that both gateways use
the same shared secret
Check for the validity of the User
on the remote IP30 gateway
IP30
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