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Troubleshooting Installation
Resolving installation issues
If the procedures in
http://www.hp.com/go/udo
support (see
Table 5: Troubleshooting installation
Jukebox will not power on
The power-on selftest failed and
DEVICE FAILED
No display messages appear
Other SCSI devices no longer work
when the jukebox is installed
34
Table 5
do not address or resolve your problem, visit
for additional assistance, or contact HP technical
"Getting
help" on page 7).
Problem
displays.
HP StorageWorks 700ux/1100ux Optical Jukebox Setup Guide
Solution
Check that the power indicator light
on the control panel is on. If it is not,
make sure the power switch on the
back panel is on.
Replace the power cord.
Ensure the two shipping screws on
the left side of the jukebox have
been removed.
Power cycle the jukebox.
If the power-on test continues to fail,
write down the displayed error code
and micro move error, and contact
your support representative.
Ensure that the power cord is
connected.
Ensure that the power switch is on.
Power cycle the jukebox.
Check SCSI ID assignments and
resolve any conflicts.
Ensure that the SCSI ID for the HBA
is different from that of the jukebox.
Check for proper SCSI cabling and
termination.
Ensure the maximum cable length
for the bus has not been exceeded
(12 meters for LVDS and 3 meters
for SE).
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