Whirlpool W10836808B User Instructions page 18

PROBLEM
WIRELESS ICON DOES
NOT LIGHT AT ALL
AFTER PRESSING THE
CONNECT BUTTON
DISHWASHER IS
CONNECTED TO HOME
WI-FI ROUTER (WIRELESS
ICON IS ON), BUT
WHIRLPOOL APP OR
®
SMART GRID FUNCTIONS
DO NOT WORK
18
SOLUTION
Unplug or disconnect dishwasher power for 30 seconds, then reconnect power. Repeat Wi-Fi
connect process. If no connection after several attempts unplug or disconnect power for 30 seconds
then reconnect power. Use alternate setup instructions available at www.whirlpool.com/connect.
In Canada, visit www.whirlpool.ca/en_CA and click on the Whirlpool
Appliance may be assigned to a Wi-Fi network that is not active. Verify that the network it is assigned
to is operating properly.
Verify that the dishwasher operates correctly, except for not being able to connect. Call for service.
Check whether either the Blue or Amber House icon is on continuously; if not, touch CONNECT to
reestablish wireless connection.
Connection to the Whirlpool
icon is off or blinking.
Check that your user account is set up. See the "Connectivity Setup" section or the Whirlpool
directly for account setup and dishwasher registration instructions.
Verify that the dishwasher is paired with your account in the app.
Verify correct email address, mobile number, and notification preferences.
® app and Smart Grid service may be unavailable. Check if the Blue House
Connected Appliances link.
®
app
®