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Note: If the Cancel button on the Action Bar is selected, it will reverse all channel
number and ON/OFF changes made during the prior session. Channels that were
recently turned on, will display "No Listing" until the next data download occurs.
FREQUENTLY ASKED QUESTIONS
1. Does the TV Guide On Screen system work with analog and digital cable boxes?
Answer: Yes. The TV Guide On Screen system works with both analog and digital cable boxes.
2. Q: What if I move and my ZIP code or postal code changes?
3. Q: What if I change my cable hook-up to antenna or vice versa?
4. Q: What if I change cable boxes?
5. Q: I used to have a cable box, but now I get direct cable. What do I do?
Answer: (Q:2-5): Press the GUIDE key on the remote, then use the RIGHT arrow key to highlight Setup
on the Menu Bar, then use the DOWN arrow key to highlight "Change system settings." Follow the on-
screen prompts to enter new information.
6. Q: Why does it take 24 hours for the TV Guide On Screen system to be ready for use?
Answer: In order for the TV Guide On Screen system to receive lineup and listings data it must have
access to the tuner. This occurs when the user is not watching the TV Guide On Screen device. The system
could be ready in less than 24 hours if the TV Guide On Screen device is turned off for several consecutive
hours immediately after initial setup. However, to insure that all complete data is captured, a 24-hour
waiting period is recommended.
7. Q: I completed the initial set-up for my TV Guide On Screen hours ago, but when I try to turn it
on, a screen message tells me to input the correct set-up information. What's wrong?
Answer: There are three possibilities:
1) Initial set-up was done incorrectly. (i.e.: The user entered wrong country, ZIP/postal code or cable
box information.)
2) The TV Guide On Screen data was temporarily unavailable in your area (Wait another 24 hours or Re-
do set-up).
3) The cable box was turned OFF. The TV Guide On Screen device must be OFF and the cable box
powered ON.
8. Q: I had a power outage. Do I need to go through initial setup of the TV Guide On Screen system
again?
Answer: No. The information you entered is in a protected part of the TV Guide On Screen system
memory.
Note:
For cable box users, the TV Guide On Screen device must be OFF and the
cable box must be left ON for the TV Guide On Screen system to receive
channel line-up information.
9. Q: How do I access the TV Guide On Screen system setup screen?
Answer: There are two possibilities:
1) For first-time setup, press the GUIDE key on the remote, then follow the on-screen prompts.
2) After initial setup, press GUIDE, then use the RIGHT arrow key to highlight Setup on the Menu Bar,
then use the DOWN arrow key to highlight "Change system settings."
10. Q: How do I connect the IR-BLASTER?
Initial Setup
15
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