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" Troubleshooting
Problem
You do not remember the home
side IP address of the
KX-HGW200.
You do not remember the
password (p. 27) to use the
KX-HGW200 administration web
screens.
®
Microsoft
Netmeeting
conferencing software does not
work.
The Ethernet network does not
work and the ETHERNET indicator
on the KX-HGW200 is not lit.
When you click [Restart] on the
KX-HGW200 web screen, the
home page does not appear.
If you cannot solve your problem
60
≥Check the "Installed gateways" (for Windows, p. 22) or
"Router address" (for Macintosh, p. 25) address field of
the computer. If a parameter exists in the address field,
it is the home side IP address of the KX-HGW200.
≥Initialize the KX-HGW200 (p. 46) by pressing the
CLEAR SETTING button. The CLEAR SETTING button
allows you to initialize all the parameters of the
KX-HGW200 to the factory presets. Then, restart the
computer(s) in the home network and reconfigure the
KX-HGW200.
®
≥The KX-HGW200 does not support the Microsoft
Netmeeting.
≥The polarity of the TO COMPUTER/ETHERNET HUB
port does not meet the port of the hub or the computer.
Device
(LAN port)
(uplink port)
Computer
≥Click the colored and underlined IP address (i.e,
http://192.168.0.254) that appears on the "Restarting"
web screen to jump to the KX-HGW200 home page
screen.
≥Call our customer call center at
1-800-272-7033.
≥After the limited warranty, call our Continued Services
Technical Support Line at
1-900-555-PANA (1-900-555-7262).
Cause and Remedy
Cable
HUB
Straight Cable
HUB
Straight Cable
Straight Cable
Polarity Switch
HUB
PC
PC
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