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Appendix A
82
Problems and Solutions
Problem
Unable to
place calls
Unable to
access Voice
M ailbox
Keys do not
work when
pressed
Lost or forgot
lock code
Possible Cause(s)
Phone is off.
Security features m ay be
set so that the phone
cannot place calls.
You are outside of a
cellular service area.
An error w as m ade dialing
the num ber.
Service is not activated.
Voice M ail phone num ber
is not program m ed into
phone.
D TM F tones m ay be set to
short instead of long.
Voice M ail service is not
activated.
Keypad m ay be locked.
(The display show s K ey
Lock O n.)
Phone m ay not be on.
Solution(s)
C onfirm phone is on.
C heck C all R estriction
settings. (S ee "C all Lock"
on page 60 for m ore
inform ation.)
C heck your w ireless
service provider's coverage
m ap (including roam ing
areas) and try to m ove to a
location w ithin the
coverage area.
C onfirm the num ber is
correct.
C ontact your w ireless
service provider.
P rogram Voice M ail phone
num ber. R efer to additional
inform ation from your
w ireless service provider.
S et D TM F tones to long.
(S ee "D TM F Tone Length"
on page 56 for details.)
C ontact your w ireless
service provider.
If K ey Lock O n is displayed,
press
(U N LO C K ) and
then
(Y E S ) to unlock.
Verify that phone is on.
Try entering "1234" as the
lock code.
C ontact your w ireless
service provider.
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