Status Lamp - Toshiba B-EV4T SERIES Owner's Manual

4. TROUBLESHOOTING
Symptom
Missing dots
Labels are not separated
from the backing paper
smoothly. (When the
optional strip unit is
fitted.)
Peel-off issue cannot be
performed. (When the
optional strip unit is
fitted.)
Media cannot be cut
cleanly. (When the
optional cutter unit is
fitted.)

4.2 Status Lamp

Color Status
Green Lights up
Green Flashing fast
Green Flashing
slowly
Green/Red Flashing
slowly
Red Lights up
Red Flashing fast
Red Flashing at
medium speed
Red Flashing
slowly
Orange Flashing fast
Orange Flashing at
medium speed
None Unlit
Cause
The print head is dirty.
The print head elements are
partly broken.
TOSHIBA TEC approved media
is not used.
Label loading method is
incorrect.
The strip sensor does not work
due to intense ambient light.
The cuter blade has reached the
end of its useful life.
Cause
Stand-by
Communicating with a host
Printing is temporarily
stopped (paused.)
The print head temperature
exceeded the upper limit.
A communication error
occurred. (Only when the
RS-232C is used.)
A paper jam occurred.
The media is ended.
An issue or feed was
attempted with the top cover
opened.
A paper jam occurred din the
cutter unit. (Only when the
cutter unit is fitted.)
The ribbon is ended.
The top cover is open.
E4- 2
ENGLISH VERSION EO1-33087
Solutions
Clean the print head.
（⇒ Section 3.1.1）
When the missing dots affect printouts, turn
off the printer and contact the nearest
TOSHIBA TEC representative to ask for
replacement of the print head.
Replace the media with TOSHIBA TEC
approved one.
Load the label properly. (⇒ Section 2.7)
Fit the Shade Plate supplied with the strip
unit.（⇒ Section 2.7）
Turn off the printer and contact the nearest
TOSHIBA TEC representative to ask for
replacement of the cutter unit.
Solutions
Normal
Normal
Press the [FEED] Button.
resumed.
Stop printing and allow the print head to cool
until the indicator lamp lights up in green. If
the indicator lamp does not light up in green
or this problem occurs frequently, contact the
nearest TOSHIBA TEC representative.
Turn off the power switch and back to on.
Or press the [FEED] Button. If this problem
frequently occurs, turn off the printer and
contact the nearest
representative.
Remove the jammed media, reload the
media, and press the [FEED] Button.
（⇒ Section 4.3）
Load a new media roll and press the [FEED]
Button. （⇒ Section 2.7）
Close the top cover completely, and press the
[FEED] button. Printing is resumed.
Remove the jammed media, reload the
media, and press the [FEED] Button.
(⇒ Section 4.3）
Load a new ribbon and press the [FEED]
Button. (⇒ Section 2.7）
Close the top cover completely
4.2 Status Lamp
Printing is
TOSHIBA TEC