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Warranty and support
If you need information or support, please visit
www.philips.com/support or read the
international warranty leaflet.
If you need more information about the app,
please visit www.philips.com/healthprograms
Troubleshooting
This chapter summarizes the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit www.philips.com/support
for a list of frequently asked questions or contact
the Consumer Care Center in your country.
Problem
The device
does not
respond or
resets
automatically
when I pull out
the battery
strip.
The
thermometer
seems to be
inaccurate or
the
measurement
results seem
questionable.
The battery
symbol
flashes on the
display.
The display
shows Err0
The display
shows Err2
The display
shows Err3
Explanation of symbols
The warning signs and symbols are essential to
ensure that you use this product safely and
correctly and to protect you and others from injury.
Below you find the meaning of the warning signs
and symbols on the label and in the user manual.
Symbol for 'follow instructions for use'.
This symbol means that the part of the
device that comes into physical contact
with the user (also known as the applied
part, probe tip) is of type BF (Body
Floating) according to IEC 60601-1.
Symbol for 'the device complies with
European Medical Device Directive
93/42/EEC requirements'. 0344 refers to
the notified body.
Symbol for WEEE, waste electrical and
electronical equipment. Electrical waste
products should not be disposed of with
household waste. Please recycle where
facilities exist. Check with your local
authority or retailer for recycling advice
and see chapter 'Battery recycling'.
This symbol means that this product
contains batteries which shall not be
disposed of with normal household waste
(2006/66/EC).
Possible cause and solution
The batteries are empty. Replace
the batteries.
The poles of the batteries point
in the wrong direction. Remove
the batteries and reinsert them
properly.
The batteries are not making
proper contact. Remove the
batteries and reinsert them
properly.
The measured temperature is
lower than 32.4°C/90.3°F or
higher than 42.9°C/109.2°F.
Follow the instructions in the
user manual for proper
measurement.
The device is malfunctioning.
Contact the Philips Consumer
Care Center in your country.
Temperature is out of
temperature measuring range.
Use the thermometer in the
range of operating conditions
(see 'Specifications').
The infrared sensor is not clean
enough. Clean the infrared
sensor with a cotton swab
according to user manual.
Ensure that the thermometer is
pointed correctly towards the
eardrum (Fig. 11). An incorrect
measurement position (Fig. 12)
might lead to incorrect
measurement results. Make sure
that you have read the user
manual and know how to use
the device properly (see
'Measuring temperature').
Your room temperature is too
low or too high. Use your
thermometer at room
temperatures between 10.0°C
and 40.0°C (50.0°F and 104.0°F).
You are using the device
outdoors. The device is only
intended for indoor use.
You have held the device in your
hand too long. Put the device on
the table in the room where the
measurement is taking place and
let it cool down first.
The batteries are empty. Replace
the empty batteries with new
ones.
Self-test error. Remove and
replace the batteries. If the error
persists, contact Philips
Consumer Care Center in your
country.
Stabilization error. Wait 30
minutes and measure again.
Battery level low. Replace the
empty batteries with new ones.
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