HP Compaq Presario,Presario 5440 Quick Start Manual page 66

Symptom
CD-ROM, CD-RW, DVD-ROM, or
DVD-R/RW drive cannot read a
disc or takes too long to start.
Recording audio CDs is difficult
or impossible.
Note: See online Help in the Easy CD Creator software for detailed troubleshooting tips.
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Y RESARIO ETTING TARTED
Problem
CD has been inserted upside-
down.
The DVD-ROM drive takes longer to
start because it has to determine
the type of media being played,
such as audio or video.
CD or DVD disc is dirty.
Windows does not detect CD-ROM
or DVD-ROM driver.
Wrong or poor quality media type.
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COMPAQ COM CONSUMERSUPPORT
Solution
Re-insert the CD with the label
facing up.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc still
does not start, read the other
solutions listed in this topic.
Clean CD or DVD with a CD cleaning
kit, available from most computer
stores.
1. On the Windows desktop, click
Start then click Control Panel.
The Control Panel window is
displayed.
2. Click Performance and Mainte-
nance then click System.
3. Click the Hardware tab then
click the Device Manager
button.
4. Click the plus sign
CD/DVD-ROM drives, and select
the drive you are having a prob-
lem with.
5. Click the Action menu item and
select Uninstall.
6. Restart your computer, and
let Windows detect the CD or
DVD driver.
Verify that you are using the correct
media for the drive.
Try a different brand of media.
Quality varies widely between
manufacturers.
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ELP UPPORT