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• By default, the check box is selected to synchronize directly with a
• Click Next if you want to synchronize directly with a Microsoft
6. When the Synchronization Options screen displays, select the
items you want to synchronize between your HP iPAQ and your
computer, and then click Next.
7. After your items have been synchronized, click Finish.
The Synchronization Setup Wizard starts synchronizing the
items you checked.
If ActiveSync does not begin synchronizing, start it manually:
On your personal computer, open ActiveSync by selecting the Start menu
> Programs > Microsoft ActiveSync.
Troubleshooting Help for Synchronization Issues
Following is a list of symptoms that may indicate synchronization issues
are occurring:
• No ActiveSync chimes sound (or a gray icon displays), and there is
no activity in the ActiveSync window on your personal computer.
• ActiveSync chimes sound, and the ActiveSync icon on your personal
computer changes to a swirling green icon. The "retrieving settings"
message appears on your personal computer, but the ActiveSync
connection drops prior to establishing the partnership.
• ActiveSync is searching for a connection but none occurs. (The green
icon on your personal computer continues to spin.)
• Synchronization has been established between your HP iPAQ and
personal computer but connection is dropped. (The green icon on
your personal computer stops spinning and grays out.)
• Firewall or other network protection software message box is
displayed for ActiveSync to access the network or Internet.
Following is a list of troubleshooting tips if you experience difficulty while
synchronizing your HP iPAQ and personal computer. Try the following
solutions to troubleshoot any synchronization issues:
• Confirm that you are running ActiveSync on your personal computer
with a supported operating system (OS).
• To get more information about the supported OS versions, visit:
• The latest version of ActiveSync is at:
• If you are using Windows Mobile 2003 or 2002-based devices,
• If you are running ActiveSync 4.0 or later and personal firewall
software on your personal computer, please add ActiveSync to the
firewall program's exception list.
(Firewall software, such as Sygate Personal Firewall, TrendMicro PC-
cillin Internet Security 2005, Norton Personal Firewall, McAfee
Personal Firewall, or Zone Alarm Security Suite may block
synchronization.) Refer to the documentation that came with your
Microsoft Exchange Server. Clear this check box if you do not
want to synchronize directly with a Microsoft Exchange server,
and then click Next.
Exchange server.
www.microsoft.com/windowsmobile.
windowsmobile/downloads.
continue using Microsoft ActiveSync 3.8.
www.microsoft.com/
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