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firewall program to determine how to add ActiveSync 4.0 or later to
the program's exception list. To further troubleshoot a firewall
application and enable ActiveSync 4.0 or later, visit:
www.microsoft.com/windowsmobile/help/activesync.
• During the ActiveSync installation, if you inadvertently left the
Microsoft Exchange Server option box checked and are not planning
to connect to an Exchange server, follow these steps:
• Connect your HP iPAQ to your personal computer. Be sure an
ActiveSync connection is established.
• On your personal computer, click Start > All Programs >
Microsoft ActiveSync.
• Click Tools > Options > Sync Options tab.
• Uncheck the boxes for the sync items listed under the Server
group.
• Place a checkmark in the boxes under the Desktop group for those
items you want to synchronize.
• Disconnect your HP iPAQ from your personal computer and wait for
the ActiveSync message confirming that your device is no longer
connected. Reconnect your HP iPAQ to your personal computer. Wait
for about two minutes to see if your HP iPAQ connects to your
personal computer.
• On your personal computer, in ActiveSync, select File >
Connection Settings. Confirm that USB is selected as a potential
connection method.
• Connect your HP iPAQ to a different USB port on your personal
computer.
• Check your mini-USB synchronization cable. Consider using another
mini-USB synchronization cable if one is available to you.
• Try synchronizing via an infrared or a Bluetooth connection. Refer to
the printed or CD-based documentation that came with your HP iPAQ
for specific instructions.
• Restart your personal computer and perform a soft reset on your
HP iPAQ. (A soft reset does not erase any of your settings, programs
or data.) Use the stylus to lightly press the Reset button. Your
HP iPAQ restarts and displays the Today screen. Once your personal
computer and HP iPAQ restart, reconnect your HP iPAQ to your
personal computer.
• Uninstall ActiveSync from your personal computer and then reinstall it.
To uninstall ActiveSync from your personal computer, click Start >
Control Panel > Add or Remove Programs > Microsoft
ActiveSync. Then click the Remove button > Yes.
• After trying the above solutions without any success in solving your
connection problem, perform a hard or clean reset on your HP iPAQ.
(A hard or clean reset clears all user-installed settings, programs, and
data and restores your HP iPAQ to factory settings.)
You can reinstall your applications on your HP iPAQ once the hard or clean
reset is complete by using ActiveSync on your personal computer. Once your
HP iPAQ is synchronized properly, go to ActiveSync on your personal
computer and select Tools > Add/Remove Programs... and select any
programs you want to reinstall.
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