GE ApexPro Service Manual page 121

Symptom
BIOS settings not saved
upon reboot/reset.
Loss of USB port.
Lost or corrupted
waveforms.
Loss of remote service
connectivity
(i.e. loss of Questra).
Inability to print
Loss of TeleStat.
Hard disk Raid array
corruption or failure.
POST error after scanning
IDE drives...
Message: "Problem was
detected with array,
Critical Status".
Windows System Error
"Unknown Hard Drive
Error".
Revision C
Troubleshooting: Component Troubleshooting
Possible Reason
Dead BIOS battery.
Incorrect BIOS battery
installation (reversed
polarity).
USB cable failure.
USB port failure.
Loose or unconnected
Ethernet cables.
Ethernet cable failure.
Unity Network MC Network
Ethernet card failure.
Misconfigured IP address.
Loose or disconnected
Ethernet cables.
Ethernet cable failure.
Unity Network IX network
Ethernet NIC failure.
Misconfigured IP address.
Loose or disconnected
Ethernet cables.
Ethernet cable failure.
Unity Network IX Network
Ethernet NIC failure
Misconfigured IP address.
Loose or disconnected
Ethernet cables.
Ethernet cable failure.
Unity Network IX Network
Ethernet NIC failure.
Misconfigured IP address.
Raid card failure.
Single hard drive failure.
Loose or disconnected hard
drive connector.
Dust or debris in hard drive.
Loss of both hard drives.
ApexPro Telemetry Server
2001989-178
Solution/Course of Action
Replace BIOS battery.
Correctly re-install or
replace BIOS battery.
Replace cable.
Replace CPU board.
Reconnect all cables.
Replace cable.
Replace CPU board and/or
Unity Network MC Network
Ethernet port
daughterboard.
Reconfigure IP address.
Reconnect all cables.
Replace cable.
Replace Unity Network IX
Network NIC.
Reconfigure IP address.
Reconnect all cables.
Replace cable.
Replace Unity Network IX
Network NIC.
Reconfigure IP address.
Reconnect all cables.
Replace cable.
Replace Unity Network IX
Network NIC.
Reconfigure IP address.
Replace raid card.
Replace hard drive.
Reconnect hard drive
cables.
Clean or replace drive and/
or drive filter.
Replace both hard drives.
FRU Procedure
N/A
N/A
N/A
See "CPU Boards" on
page 6-39.
N/A
N/A
See "CPU Boards" on
page 6-39.
N/A
N/A
N/A
See "Network Card" on
page 6-16.
N/A
N/A
N/A
See "Network Card" on
page 6-16.
N/A
N/A
N/A
See "Network Card" on
page 6-16.
N/A
See "RAID Card" on
page 6-12.
See "Hard Drive" on
page 6-30.
N/A
See "Hard Drive" on
page 6-30.
See "Drive Filter" on
page 6-9.
See "Hard Drive" on
page 6-30.
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