Motorola DCT2000 Installation Manual page 11

I n t r o d u c t i o n
C a l l i n g f o r R e p a i r s
If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for
Service Authorization (RSA) number before sending the unit. The RSA number must be
prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to
5:00 PM Central Time, Monday through Friday.
When calling from outside the United States, use the appropriate international access code and
then call 956-541-0600 to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
Pack the unit securely.
Enclose a note describing the exact problem.
Enclose a copy of the invoice that verifies the warranty status.
Ship the unit PREPAID to the following address:
Motorola Corporation
Attn: RSA #___________
th
5964 E. 14 Street
Brownsville, TX 78521