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• Poor picture and/or
sound
• Purple picture
• Image is too bright
• The volume of the
intercom panel is too
low
• The volume from the
intercom panel is too
low
• Electric strike plate or
lock does not work
Notes:
To check that the product is not faulty, it is recommended that you make a
connection over a short distance (3 m of wire). If symptoms are identical, there is a product
fault. Otherwise check the installation and wire used.
10. TECHNICAL SUPPORT - WARRANTY
This product is guaranteed for parts and labour in our workshops.
The warranty does not cover: consumables (batteries, etc.) and damage caused by misuse,
improper use, improper installation, external intervention, damage due to physical or
electrical shocks, dropping or atmospheric phenomena.
• Do not open the device, as this will void the warranty.
• If returning the product for after-sales service, protect the screen to prevent scratches.
• Clean with a soft cloth only, no solvents. The warranty is void if parts have been dismantled.
Before cleaning, disconnect the equipment or switch it off at the mains.
Warning:
Do not use any carboxylic acid, alcohol, or similar chemicals on the product.
In addition to damaging your device, the fumes are also hazardous to your health and are
explosive.
EN12
• Environment
• Connection
• Camera position
• Settings
• The microphone
hole of the
intercom panel is
blocked
• Check that the wires used
have the right gauge and that
the connection wires for the
videophone are not in the same
sheath as the 230VAC wires
• The connection cable must not be
tangled
• Do not expose the lens of the
camera directly to sunlight or to a
reflective surface.
• Check the settings of the monitor
• Re-enter the settings on the back
of the intercom panel
• Verify and rectify
• The electric strike plate or lock that
you install must be equipped with
a mechanical memory. The strike
plate current cannot exceed 1.1A.
• Directly connect the strike plate or
lock wires to terminals 3 and 4 on
the back of the panel (no polarity
to adhere to).
• The opening function can only be
used if the respective intercom
panel video is displayed.
Philips - Comfort - V3
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