Huawei TaiShan Troubleshooting Manual
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Huawei TaiShan Troubleshooting Manual

Huawei TaiShan Troubleshooting Manual

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TaiShan Servers
Troubleshooting
Issue
12
Date
2022-08-30
HUAWEI TECHNOLOGIES CO., LTD.

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Summary of Contents for Huawei TaiShan

  • Page 1 TaiShan Servers Troubleshooting Issue Date 2022-08-30 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...

  • Page 3: About This Document

    Overview This document describes how to collect logs, diagnose faults, and perform upgrade and preventive maintenance for Huawei TaiShan servers. You can perform routine maintenance by referring to this document. Routine maintenance includes collecting log information, taking measures based on alarms and fault symptoms, learning about preventive maintenance items, and upgrading software.
  • Page 4 Change History Issue Release Date Description 2022-08-30 This issue is the twelfth official release. Added information about the TaiShan 200 server (model 2280) VF. 2021-11-30 This issue is the eleventh official release. 2021-06-21 This issue is the tenth official release.
  • Page 5 This issue is the third official release. ● Updated 5.5 Using Indicators to Locate Faults. ● Added information about the TaiShan 200 server (model 2180). 2019-07-01 This issue is the second official release. Added 5.4 Using Error Codes to Locate Faults.

  • Page 6: Table Of Contents

    7.1 Inspecting the Equipment Room Environment and Cable Layout............... 69 7.1.1 Precautions..................................69 7.1.2 Inspecting the Equipment Room Environment....................... 70 7.1.3 Inspecting Cable Layout..............................70 7.2 Inspecting Servers................................. 71 7.2.1 Precautions..................................71 Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 7 7.2.2 Inspecting Indicators................................ 71 7.2.3 Using SmartKit to Perform Health Inspection......................71 7.2.4 Checking the System Status Through iBMC......................72 7.3 Huawei Server Inspection Report............................ 73 8 Common Operations......................78 8.1 Obtaining a Product SN..............................78 8.2 Using iBMC to Collect Information in One-click Mode................... 81 8.3 Logging In to the iBMC WebUI............................

  • Page 8: Safety Instructions

    Take protective measures against radio interference before operating the device in residential areas. Personal Safety ● Only personnel certified or authorized by Huawei are allowed to install devices. ● Discontinue any dangerous operations and take protective measures. Report anything that could cause personal injury or equipment damage to a project supervisor.
  • Page 9 Secure the wrist strap around your wrist. Fasten the strap buckle and ensure that the ESD wrist strap is snug against the skin. Insert the attached ground terminal into the jack on the grounded rack or chassis. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 10 NO TE Use the Computing Product Compatibility Checker to query the components supported by the node or server. ● Power off all equipment before transportation. Do not transport hazardous materials. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 11 National Institute for Occupational Safety and Health 23/50.72 (NIOSH) Health and Safety Executive (HSE) 25/55.13 General Administration of Quality Supervision, ● Men: 15/33.08 Inspection and Quarantine of the People's Republic of ● Women: 10/22.05 China (AQSIQ) Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 12: Troubleshooting Process

    5 Diagnosing Locate the fault and take troubleshooting measures. and Rectifying Faults 9.1 Obtaining If the documents cannot help you to locate or rectify the Technical fault, contact Huawei technical support. Support Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 13: Preparing For Troubleshooting

    Common hardware operations such as power-on and power-off ● Common software operations such as upgrade ● Device maintenance process Essential Materials Table 3-1 lists the materials that you must read before routine maintenance for servers. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 14 Comply with the customer's Room equipment room equipment room Management management and routine management regulations Regulations maintenance. during onsite maintenance. Software Tools Table 3-2 lists the software tools required for routine maintenance of servers. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 15 User Guide. Download addresses: ● Enterprise users: FusionServer Tools ● Carrier users: Contact the technical support personnel of the local Huawei office. Smart For details, see Used to install OSs without a physical Provisioning Smart DVD-ROM drive, configure RAID, upgrade Provisioning firmware, and perform troubleshooting.
  • Page 16 Used to connect the serial port on the server. The serial ports are usually RJ45 ports. Thermometer and Used to measure the equipment room temperature and hygrometer relative humidity. Oscilloscope Used to measure the voltage and time sequence. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 17: Collecting Information

    Smith and email address Contact/ASP Name For example, Device Model SN/ESN Example: TaiShan 100 2102310XXXXX server (model (For details about 5280) how to obtain the number, see Obtaining a Product SN.) Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 18: Collecting Os Logs

    Compatibility Checker. Table 4-2 Methods for collecting OS logs Collection Method Linux (CentOS, Use SmartKit. For details, see section "Collecting Server Ubuntu, SLES, Logs" in the FusionServer Tools SmartKit User Guide. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 19: Collecting Hardware Logs

    Collecting Server Logs" in the FusionServer Tools SmartKit User Guide. ● Use iBMC to collect hardware logs of a single server. For details, see 8.2 Using iBMC to Collect Information in One-click Mode. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 20: Diagnosing And Rectifying Faults

    Therefore, clear high-speed signal alarms first. ● Analyze alarms of high severity and then analyze alarms those of low severity. Analyze critical or major alarms first, and then analyze minor alarms. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 21: Using Tools To Diagnose Faults

    Search for alarm codes in the alarm handling manual of the server or the node to find the handling methods. See Table 5-2 to obtain the server alarm handling manual of the server or the node. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 22: Using Error Codes To Locate Faults

    Figure 5-1 shows the position of the fault diagnosis LED on a TaiShan 200 server (model 2280). For details about how to rectify the fault, see the corresponding alarm handling manual. Table 5-3 Error codes...

  • Page 23: Using Indicators To Locate Faults

    Table 5-4 Status indicators Indicator Status Description Diagnosis Health status Blinking red A major alarm is 1. Log in to the iBMC indicator at 1 Hz generated. WebUI to view the Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 24 WebUI and check for any alarm. 2. If the iBMC WebUI is inaccessible, check whether the power supply to the server is normal and whether the PSUs are normal. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 25 PSU status indicators, and network port indicators on all servers and the corresponding handling procedures. NO TE Table 5-6 Table 5-8 apply only to TaiShan 200 server (model 2280) VF. Table 5-5 SAS/SATA drive status indicators Drive Active Drive Fault Description...
  • Page 26 2. Use Smart Provisioning check whether the drive is faulty. For details, see the Smart Provisioning User Guide Steady on The drive is detected and working properly. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 27 Steady yellow The NVMe drive is Reseat the NVMe faulty. drive. If the problem persists, replace the drive. Blinking yellow at The NVMe drive is 2 Hz being located or hot-swapped. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 28 Remove the process is NVMe drive. complete, and the drive is removable. Steady on/Off Steady on The drive is faulty. Reseat the NVMe drive. If the problem persists, replace the drive. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 29 PSU is in MV6 NOTE mode (the Do not reseat the output voltage is PSU. 6.7 V). The input is overvoltage or undervoltage. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 30 1 normal, the the external server is in the power supply to standby state. the rack server is normal. The input is NOTE overvoltage or Do not reseat the undervoltage. PSU. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 31 Table 5-10 Network port indicators Indicator Applicable Status Description Diagnosis Product Aggregated TaiShan 100 Steady The network network port server green port is link indicator (model connected X6000) and properly. TaiShan 200 server (model X6000) Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 32 NIC is operating properly. Aggregated TaiShan 100 Blinking Data is being network port server yellow transmitted over active status (model the network indicator X6000) and port. TaiShan 200 server (model X6000) Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 33 NIC are up. 3. Check whether the NIC is operating properly. Optical port TaiShan 100 Blinking Data is being transmission server yellow transferred. status (models indicator 2280, 5180, and 5280) Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 34 NIC is operating properly. Optical port TaiShan 100 Steady The ethtool - P transmission server yellow command is status (model run. indicator XR320) Blinking Data is being yellow transferred. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 35 NIC are up. 3. Check whether the NIC is operating properly. Optical port TaiShan 100 Steady The network connection server green port is status (models connected indicator 2280, 5180, properly. and 5280) Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 36 Optical port TaiShan 100 Steady The data connection server green transmission status (model rate of the indicator XR320) current link is 10 Gbit/s. NOTE 10GE optical ports do not support GE autonegotiatio Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 37 Optical port TaiShan 200 Steady The network connection servers and green port is status TaiShan 200 connected indicator/ Pro servers properly. transmission Blinking Data is being status green transferred. indicator Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 38 2. Check whether the ports on the switch and NIC are up. 3. Check whether the NIC is operating properly. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 39 2. Check whether the ports on the switch and NIC are up. 3. Check whether the NIC is operating properly. Steady The current green data transmission rate is 100 Gbit/s. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 40 2. Check whether the ports on the switch and NIC are up. 3. Check whether the NIC is operating properly. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 41 2. Check whether the ports on the switch and NIC are up. 3. Check whether the NIC is operating properly. Steady The data green transmission rate is 25 Gbit/s. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 42 NIC are up. 3. Check whether the NIC is operating properly. Data TaiShan Blinking Data is being transmission server yellow transferred. status indicator for management network port Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 43 3. Check whether managem network port is normal. ● When the management network port is connected to a switch port: 1. Connect the port to another switch and Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 44 NIC are up. 3. Check whether the NIC is operating properly. Management TaiShan Steady The network network port server green port is connection connected status properly. indicator Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 45 3. Check whether managem network port is normal. ● When the management network port is connected to a switch port: 1. Connect the port to another switch and Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 46 2. Check whether the ports on the switch and NIC are up. 3. Check whether the NIC is operating properly. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 47 NIC are up. 3. Check whether the NIC is operating properly. Network port TaiShan 100 Steady The network link indicator server green port is (models connected 2280, 5180, properly. and 5280) Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 48: Handling Faults Based On Symptoms

    TaiShan 200 whether the Pro servers mainboard is damaged. If mainboard is damaged, replace the mainboard. ----End 5.6 Handling Faults Based on Symptoms The minimum configuration of each product is as follows. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 49: Power Failures

    "Quick Recovery Method". ● For more fault symptoms and solutions, see the Computing Product Case Library. The Computing Product Case Library is available only to Huawei partners and Huawei engineers. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 50 4. Replace the PSU backplane or replace the mainboard if no PSU backplane is configured. Check whether the fault is rectified. ● If yes, no further action is required. ● If no, contact Huawei technical support. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 51 ● If no, go to 3. 3. Replace the mainboard and PSU backplane and check whether the fault is rectified. ● If yes, no further action is required. ● If no, contact Huawei technical support. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 52 6. After the fault is rectified, install the fan modules and management modules back into their original slots. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 53: Kvm Login Faults

    ● For more fault symptoms and solutions, see the Computing Product Case Library. The Computing Product Case Library is available only to Huawei partners and Huawei engineers. If the KVM connection is abnormal, you are advised to use the Independent Remote Console to log in.
  • Page 54 KVM address to the Java exception sites. 4. Check the OS, Java and browser versions on the client. Firefox 23.0 is recommended. For details about the operating environment requirements, see the iBMC help document. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 55 Java cache, and close all the browsers. Then re-log in to the iBMC. ● If the input signal is out of range, check whether the OS resolution exceeds the maximum value 1280 x 1024. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 56: Post Faults

    "Quick Recovery Method". ● For more fault symptoms and solutions, see the Computing Product Case Library. The Computing Product Case Library is available only to Huawei partners and Huawei engineers. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 57 ● If no, go to 3. 3. Check whether the mainboard (with integrated CPUs) and DIMMs are faulty by replacing them and performing switching tests. If they are faulty, replace the faulty components. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 58 ● If yes, no further action is required. ● If no, go to 3. 3. Remove PCIe devices, such as NICs. Then check whether the fault is rectified. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 59 When the fault is repeated, collect iBMC logs and download the .bin file of the BIOS. 5. Check the external USB devices, CPUs, drives, DIMMs, and PCIe devices. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 60: Memory Faults

    NIC PXE function is enabled. has failed. 3. Check the NIC. 4. Check the PXE network environment on the service side. 5.6.4 Memory Faults Diagnose and rectify memory faults depending on the symptoms. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 61 "Quick Recovery Method". ● For more fault symptoms and solutions, see the Computing Product Case Library. The Computing Product Case Library is available only to Huawei partners and Huawei engineers. Fault Handling Procedure Quick Recovery Method Symptom 1.

  • Page 62: Drive I/O Faults

    "Quick Recovery Method". ● For more fault symptoms and solutions, see the Computing Product Case Library. The Computing Product Case Library is available only to Huawei partners and Huawei engineers. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 63 For RAID controller cards that support out-of-band management, if a drive is in the Unconfigured Good (Foreign) state, an iBMC alarm will be generated but the fault indicator will not light up. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 64 For details, see "Internal Cabling" in the user guide. 3. If the fault persists, replace any RAID controller card first, the SAS cables second, and the drive backplane third. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 65: Ethernet Controller Faults

    "Quick Recovery Method". ● For more fault symptoms and solutions, see the Computing Product Case Library. The Computing Product Case Library is available only to Huawei partners and Huawei engineers. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 66 Insert the NIC you suspect to be faulty into another slot, and a normal NIC into the slot you suspect to be faulty. Then check which of these causes the fault. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 67 5. Collect OS logs. For details, see 4.2 Collecting OS Logs. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 68 PCIe cards. Huawei technical support. 5. Check the settings of IP addresses, gateway addresses, VLANs, bondings, and uplink switch network ports. 6. Collect OS logs. For details, see 4.2 Collecting OS Logs. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 69 N command the ethtool -S eth in Linux (or similar in other operating systems). 7. Collect OS logs. For details, see 4.2 Collecting OS Logs. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 70: Os Faults

    Diagnose and rectify faults related to OS installation depending on the symptoms. NO TE For more fault symptoms and solutions, see the Computing Product Case Library. The Computing Product Case Library is available only to Huawei partners and Huawei engineers. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 71 5. Disconnect any external storage devices (including the USB storage medium). 6. Ensure that the default BIOS settings are used. 7. Ask the OS vendor for installation support. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 72 Check whether it is a PCIe The PCIe card is card compatibility issue: incompatible. ● Check the power supply. ● Check whether the PCIe protocol is supported by the PCIe card. ● Check the drivers. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 73 ● Check iBMC for hardware alarms. After collecting the preceding information, determine whether it is a single server or hardware issue. Run Smart Provisioning for fault locating. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 74 The OS has bugs or information of the kernel defects. breakdown screenshot periodically displays update_cpu_power, divide_error, or timer_xx. Check whether the Kdump information of the breakdown screenshot non- periodically displays gethostbyname. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 75: Software And Firmware Upgrade

    In the Server - Intelligent Computing area, go to the corresponding server directory and select the corresponding server model. On the Documentation tab page, choose Installation & Upgrade > Upgrade Guide. View the required upgrade guide. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 76: Preventive Maintenance

    Familiarize yourself with the security icons listed in Table 7-1 before preventive maintenance to reduce the chance of injury to yourself or damage to the equipment. These security icons will be on some server components. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 77: Inspecting The Equipment Room Environment

    For details, see 7.3 Huawei Server Inspection Report. 7.1.3 Inspecting Cable Layout Visually inspect the cable layout. Obtain the customer's permission before removing or inserting cables. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 78: Inspecting Servers

    Administrator user as soon as possible. 7.2.2 Inspecting Indicators The front and rear panels of Huawei servers provide indicators and buttons, including the UID button/indicator, health status indicator, network port status indicators, and power button/indicator. You can observe the indicators on a server to determine the server status.

  • Page 79: Checking The System Status Through Ibmc

    In the navigation tree, choose System > System Info. Click Sensors Info to view the sensor status. In the navigation tree, choose System > Storage Management to view the status of hardware such as system drive. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 80: Huawei Server Inspection Report

    Numb Huawei Contact Phone Numb Service Hotline Enterprise China 4008229999 region: Enterprise global Global Service Hotline technical assistance center (TAC): China region 4008302118 (customer service)/800830218/02986360000 carrier TAC: Engineers and 8008303118/02981770177 partners: Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 81 □ Abnormal condensing) Brief description: humidit Storage 5% to 95% RH (non- □ Normal □ Abnormal humidit condensing) Brief description: Operati ≤ 3050 m □ Normal □ Abnormal Brief description: altitude Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 82 Brief description: layout arranged in an orderly fashion. ● Power cables are arranged in the same way as those in any existing cabinets. ● No power cables are coiled. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 83 Result for the item is OK in the report. Server Inspection Results Item Criteria Result iBMC Server health status logs □ Normal □ Abnormal inform contain no alarm Brief description: ation information. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 84 Inspection Conclusions and Suggestions Preventive maintenance engineers from Huawei will perform a comprehensive inspection of your Huawei servers to quickly detect any potential problems. These engineers will then submit a detailed inspection report and suggestions, to help improve your service availability.

  • Page 85: Common Operations

    8.1 Obtaining a Product SN Introduction A serial number (SN) on the label is a string that uniquely identifies a server. The SN is required when you contact Huawei technical support. Figure 8-1 shows an SN example. Figure 8-1 SN example...
  • Page 86 ● View the product label. A product label is attached to each Huawei server. You can view the product label to obtain its ESN. The product label position varies with the server model. For details, see the user guide of a specific server.
  • Page 87 TaiShan Servers Troubleshooting 8 Common Operations – Figure 8-3 shows the product SN of a TaiShan high-density server. Figure 8-3 TaiShan high-density server product SN ● Use the iBMC WebUI. – For iBMC earlier than V561 Log in to the iBMC WebUI. For details, see 8.3 Logging In to the...

  • Page 88: Using Ibmc To Collect Information In One-Click Mode

    Step 1 Log in to the iBMC WebUI. For details, see 8.3 Logging In to the iBMC WebUI. Step 2 Choose Information > Overview > Shortcuts > One-Click Info Collection, as shown in Figure 8-6. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 89 Step 1 Log in to the iBMC WebUI. For details, see 8.3 Logging In to the iBMC WebUI. Step 2 Choose Home. The Home page is displayed, as shown in Figure 8-7 Figure 8-8. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 90 TaiShan Servers Troubleshooting 8 Common Operations Figure 8-7 Home page 1 Figure 8-8 Home page 2 Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 91: Logging In To The Ibmc Webui

    Username for logging in to the iBMC WebUI informatio ● The default username for logging in to the iBMC WebUI of TaiShan 200 servers and TaiShan 200 Pro servers is Administrator. ● The default user for logging in to the iBMC WebUI of the TaiShan 100 server is root.
  • Page 92 ● If the message "There is a problem with this website's security certificate" is displayed, click Continue to this website (not recommended). ● If the Security Alert dialog box indicating a certificate error is displayed, click Yes. Figure 8-10 Logging in to iBMC Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 93 Enter an IPv6 address in brackets or an IPv4 address directly. For example: IPv4 address : 192.168.100.1 ● IPv6 address ]: [fc00::64] ● [ The security alert window is displayed, as shown in Figure 8-11. Figure 8-11 Security warning Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 94 Exercise caution when performing this operation. Step 2 Click Continue to this website (not recommended). The login page is displayed, as shown in Figure 8-12. Figure 8-12 iBMC login page Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 95: Logging In To A Server Over A Network Port By Using Putty

    Server IP address command on the PC CLI to check the You can run the Ping communication between the PC and the server. Step 2 Double-click PuTTY.exe. The PuTTY Configuration window is displayed, as shown in Figure 8-13. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 96 Step 5 (Optional) After logging in to the Ethernet plane by using PuTTY, if you fail to delete characters on the CLI by using the Backspace key, choose Terminal > Keyboard, and select Control-H under The Backspace key, as shown in Figure 8-14. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 97: Logging In To A Server Over A Serial Port By Using Putty

    By default, the serial port of the server is the OS serial port. For details about how to adjust the serial port direction, see "Querying and Redirecting the Serial Port (serialdir)" in the iBMC User Guide. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 98 N , N indicates the serial port number, and the value is an integer. In COM Step 4 In the navigation tree, choose Session. Step 5 Select Connection type in Serial, as shown in Figure 8-15. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 99: Using Winscp To Transfer Files

    8.6 Using WinSCP to Transfer Files Scenarios Use WinSCP to transfer files from a PC to a server. Prerequisites Conditions The Secure File Transfer Protocol (SFTP) service has been enabled on the destination device. Data Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 100 Host name: IP address of the device to be connected, for example, 192.168.2.10. ● Port number: The default value is 22. ● User name: name of the OS user of the device to be connected, for example, admin123. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 101 Step 5 In the left and right panes, create, delete, or copy folders in specific directories as required. Figure 8-17 WinSCP window NO TE The local PC directory is displayed in the left pane, and the connected device directory is displayed in the right pane. ----End Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 102: Other Resources

    Support > Bulletins > Product Bulletins. Cases You can learn server cases from Computing Product Case Library. NO TE The Computing Case Library is available only to Huawei engineers and partners. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

  • Page 103: Product Information Resources

    Email: support@huawei.com – Carrier customers outside China: Global Service Hotline. ● Contact the technical support personnel of the local Huawei office. 9.2 Product Information Resources Table 9-1 describes the product information resources. Table 9-1 Product information resources Information Resource Description...

  • Page 104: Product Configuration Resources

    Tools SmartKit FusionServer troubleshooting, and firmware upgrade. Tools SmartKit Download addresses: User Guide ● Enterprise users: FusionServer Tools ● Carrier users: Contact the technical support personnel of the local Huawei office. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.
  • Page 105 DVD-ROM drive, configure RAID, upgrade Provisioning firmware, and perform troubleshooting. User Guide. Download addresses: ● Enterprise users: Smart Provisioning ● Carrier users: Contact the technical support personnel of the local Huawei office. Issue 12 (2022-08-30) Copyright © Huawei Technologies Co., Ltd.

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