Huawei E9000 Troubleshooting Manual
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Huawei E9000 Troubleshooting Manual

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Huawei Servers
Troubleshooting
Issue
20
Date
2020-09-25
HUAWEI TECHNOLOGIES CO., LTD.

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Summary of Contents for Huawei E9000

  • Page 1 Huawei Servers Troubleshooting Issue Date 2020-09-25 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...

  • Page 3: About This Document

    This document describes how to collect logs, diagnose faults, upgrade software, perform preventive maintenance and common operations, and collect the information required to for troubleshoot Huawei E9000, E6000, X6000, X8000, X6800, rack, heterogeneous, Atlas 800 AI inference (model 3010), and Atlas 800 AI training (model 9010) servers.
  • Page 4 Added information about Atlas 800 AI inference server (model 3010). 2019-09-19 This issue is the fifteenth official release. Added contents related to the MM920/ MM921. 2019-07-05 This is the fourteenth official release. Added information about SmartKit. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 5 Added information about the FusionServer Pro G5500 server. 2017-12-14 This issue is the ninth official release. Added description about the CX916 switch module of the E9000 server. 2017-08-08 This issue is the eighth official release. Modified 4.4.1.1 Connecting a PC to the Ethernet Switching Plane.
  • Page 6 5.5 Checking Indicators to Locate Faults. ● Added description about how to collect FreeBSD and Solaris host information in 4.2 Collecting OS Logs. 2015-10-09 The issue is the first official release. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 7: Table Of Contents

    4.1 Collecting Basic Information............................. 11 4.2 Collecting OS Logs................................12 4.3 Collecting Hardware Logs..............................13 4.4 Collecting Switch Module Logs (for E9000+MM910)....................14 4.4.1 Preparing for Log Collection............................14 4.4.1.1 Connecting a PC to the Ethernet Switching Plane..................... 14 4.4.1.2 Querying the Software Version of the Ethernet Switching Plane..............17 4.4.2 Collecting Switch Module Logs.............................18...
  • Page 8 8.17 Logging In to a Compute Node, Passthrough Module, or Switch Module by Using the SOL Function of the MM910..................................... 168 8.18 Logging In to a Compute Node, Passthrough Module, or Switch Module by Using the SOL Function of the MM920/MM921................................170 Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 9 8.21 Using SFTP to Transfer Files............................174 9 Other Resources........................176 9.1 Obtaining Technical Support............................176 9.2 Product Information Resources............................. 177 9.3 Product Configuration Resources..........................178 9.4 Maintenance Tools................................178 Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd. viii...

  • Page 10: Safety Instructions

    Take protective measures against radio interference before operating the device in residential areas. Personal Safety ● Only personnel certified or authorized by Huawei are allowed to install equipment or its components. ● Discontinue any dangerous operations and take protective measures. Report anything that could cause personal injury or equipment damage to a project supervisor.
  • Page 11 Secure the wrist strap around your wrist. Fasten the strap buckle and ensure that the ESD wrist strap is snug against the skin. Insert the attached ground terminal into the jack on the grounded rack or chassis. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 12 NO TE Computing Product Compatibility Checker to query the components supported by the compute node or server. ● Power off all equipment before transportation. Do not transport hazardous materials. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 13 National Institute for Occupational Safety and Health 23/50.72 (NIOSH) Health and Safety Executive (HSE) 25/55.13 General Administration of Quality Supervision, ● Male: 15/33.08 Inspection and Quarantine of the People's Republic of ● Female: 10/22.05 China (AQSIQ) Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 14: Troubleshooting Process

    Figure 2-1 shows the recommended troubleshooting process. Figure 2-1 Troubleshooting flowchart Table 2-1 Troubleshooting steps Step Description 3 Preparing for Prepare the manuals and tools required for fault diagnosis Troubleshooting and rectification. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 15 Locate the fault and take troubleshooting measures. and Rectifying Faults 9.1 Obtaining If a fault is difficult to locate or rectify after you refer to Technical documents, contact Huawei technical support. Support Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 16: Preparing For Troubleshooting

    Common hardware operations such as power-on and power-off ● Common software operations such as upgrade ● Device maintenance process Essential Materials Table 3-1 lists the materials that you must read before routine maintenance for Huawei servers. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 17 Management management and routine management regulations Regulations maintenance. during onsite maintenance. Software Tools Table 3-2 lists the software tools required for routine maintenance of Huawei servers. Table 3-2 Tools for routine maintenance Tool Server and Description Version FusionServer Huawei-...
  • Page 18 FC switching plane of a switch versions module. You can obtain the tool from the Internet. Hardware Tools Table 3-3 lists the hardware tools required for routine maintenance of Huawei servers. Table 3-3 Hardware tools required for routine maintenance Tool Description Floating nut hook Used to guide floating nuts to the holes in the mounting bars of a rack.
  • Page 19 Used to connect the serial port on the server. The serial port is usually a DB9 or RJ45 port. Thermometer and Used to measure the equipment room temperature and hygrometer relative humidity. Oscilloscope Used to measure the voltage and time sequence. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 20: Collecting Information

    Collect logs immediately upon fault occurrence to obtain the original data. 4.1 Collecting Basic Information 4.2 Collecting OS Logs 4.3 Collecting Hardware Logs 4.4 Collecting Switch Module Logs (for E9000+MM910) 4.5 Collecting Switch Module Logs (for E9000+MM910/MM921) 4.6 Collecting Qlogic HBA Logs 4.7 Collecting Other Logs 4.1 Collecting Basic Information...

  • Page 21: Collecting Os Logs

    ● Logs collected by SmartKit may contain sensitive customer information. If sensitive customer information is involved, obtain the customer's written authorization before performing any maintenance operation. Table 4-2 describes the methods for collecting logs of different OSs. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 22: Collecting Hardware Logs

    /var/log/, and copy the messages file and files prefixed with messages (for example, messages.0) in /var/adm/ before copying other files. 4.3 Collecting Hardware Logs Collect hardware logs after a hardware fault occurs. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 23: Collecting Switch Module Logs (For E9000+Mm910)

    Use SmartKit to collect hardware logs and Windows/Linux logs. For details, FusionServer Tools 2.0 SmartKit User Guide see the 4.4 Collecting Switch Module Logs (for E9000+MM910) 4.4.1 Preparing for Log Collection 4.4.1.1 Connecting a PC to the Ethernet Switching Plane Connect a PC to the Ethernet switching plane before logging in to the switching plane.
  • Page 24 IP address and route for the management network port of the Ethernet switching plane. If the IP address and routing information of the management network port have been configured, skip Step 3 Step Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 25 : indicates the target network segment IP address of the switching ● plane. maskvalue : indicates the subnet mask of the switching plane. ● gatewayvalue : indicates the gateway IP address of the switching plane. ● Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 26: Querying The Software Version Of The Ethernet Switching Plane

    Information similar to the following is displayed: BoardName : CX910 CPLD Version : 003 PCB Version : VER.A Bootrom Version : 008 Creation Time : Sep 17 2012, 09:53:25 Backup Bootrom Version : 008 Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 27: Collecting Switch Module Logs

    Huawei Versatile Routing Platform Software VRP (R) software, Version 8.60 (OSCA V100R002C01) Copyright (C) 2012-2013 Huawei Technologies Co., Ltd. HUAWEI OSCA uptime is 0 day, 0 hour, 20 minutes CX910_10GE(Master) 3 : uptime is 0 day, 0 hour, 20 minutes StartupTime 2013/12/16 01:54:58...
  • Page 28 Using the CLI 4.4.2.6 Using the switchi CX911, Connecti Switch Module ng a PC CLI to Collect FC plane CX915 to the Switching Plane switch Ethernet Information modules Switchin (MX510) g Plane Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 29: Using Smartkit To Collect Switch Module Logs

    Plane 4.4.2.2 Using SmartKit to Collect Switch Module Logs For details about how to use SmartKit to collect logs for the E9000 switch module, FusionServer Tools 2.0 SmartKit User Guide see "Collecting Server Logs" in the 4.4.2.3 Using the V5 Switch Module CLI to Collect Ethernet Switching Plane...
  • Page 30 FTP server: NO TE Skip this step if you log in to the switch module by using a network port. <Fabric>system-view [Fabric]interface MEth 0/0/1 192.168.100.123 24 [Fabric-MEth0/0/1]ip address [Fabric-MEth0/0/1]display this interface MEth0/0/1 Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 31 4,589,648 Jan 17 2014 12:30:48 2000-04-01.23-55-08.dblg Enter the IP address, username, and password to log in to the FTP server. In the following example, the FTP server address is 200.1.1.126 and the username is root. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 32: Using The V8 Switch Module Cli To Collect Ethernet Switching Plane Information

    View the log file in the FTP directory on the PC. ----End 4.4.2.4 Using the V8 Switch Module CLI to Collect Ethernet Switching Plane Information Operation Scenario Use the CLI of an E9000 switch module to collect the following information about the V8 platform: ● Logs ●...
  • Page 33 Ethernet switching plane CLI to check whether the management network port IP address has been configured. NO TE Skip this step if you log in to the switch module by using a network port. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 34 Therefore, use these commands with the guidance of Huawei engineers. [~HUAWEI-diagnose]collect diagnostic information Info: Succeeded in collecting diagnostic information in slot 3. [~HUAWEI-diagnose]display diagnostic-information diag-info.txt Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 35 192.168.100.122 <HUAWEI>ftp Trying 192.168.100.122 ... Press CTRL+K to abort Connected to 192.168.100.122. 220 WFTPD 2.0 service (by Texas Imperial Software) ready for new user User(192.168.100.122:(none)):huawei 331 Give me your password, please Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 36 # On the FTP server, create a log receiving directory for the standby or slave switch module in the stack. In this example, the number 2 in swi2 indicates the stack ID (same as the slot number) of the master switch module. (If the Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 37: Using The Web Tools Page Of A Switch Module To Collect Fc Switching Plane Information (Mx510)

    You have logged in to the Ethernet switching plane Web Tools page. For details, see 8.10 Logging In to the Web Tools of the MX510. Data Table 4-7 Data list Parameter Example Value IP address 192.168.1.100 Subnet mask 255.255.255.0 Default gateway 0.0.0.0 Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 38 The log file download starts. If "Support file saved" is displayed in the Status area, the log file has been successfully exported, See Figure 4-3. Figure 4-3 Download Support File dialog box Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 39: Using The Switch Module Cli To Collect Fc Switching Plane Information (Mx510)

    Step 2 Log in to the MX510. For details about how to access the FC switching plane CLI, see 8.15 Logging In to a Server Over a Network Port by Using PuTTY 8.17 Logging In to a Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 40 Figure 4-4. The key information is described as follows: – In this example, 192.168.100.214 is the PC IP address. – The username and password for the SFTP server are both vxworks. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 41: Using The Switch Module Cli To Collect Fc Switching Plane Information (Mx210/Mx220)

    The PC has been connected to the management network port of the server by using a network cable. ● The mini-sftp-server.exe software has been obtained. Data Table 4-9 Data list Parameter Example Value IP address 10.77.77.77 Subnet mask 255.255.255.0 Default gateway 0.0.0.0 Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 42 IP address is being changed...Done. FC_SW:admin> ipaddrshow SWITCH Ethernet IP Address: 10.20.24.55 Ethernet Subnetmask: 255.255.240.0 Gateway IP Address: 10.20.16.1 DHCP: Off IPv6 Autoconfiguration Enabled: No Local IPv6 Addresses: static fd00:60:69bc:82:205:33ff:fed7:f6fe/64 preferred IPv6 Gateways: fe80:21b:3dff:fe0b:7800 fe80:21b:edff:fe0b:2400 Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 43 (Optional) When "Do you want to continue with CRA (Y/N)" is displayed, enter n to start collecting logs. Figure 4-5 Collecting logs If "SupportSave completed" is displayed, logs are successfully collected. ----End Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 44: Collecting Switch Module Logs (For E9000+Mm910/Mm921)

    4 Collecting Information 4.5 Collecting Switch Module Logs (for E9000+MM910/ MM921) Using SmartKit For details about how to use SmartKit to collect logs for the E9000 switch module, FusionServer Tools 2.0 SmartKit User Guide see "Collecting Server Logs" in the Using FusionDirector ●...

  • Page 45: Collecting Qlogic Hba Logs

    Collect Emulex HBA logs when an NIC is faulty. Use the official tool OneCapture to collect Emulex HBA logs. This tool may affect services. ● For details about how to collect screen recording information, see "Video Huawei Server iMana 200 User Guide iBMC User Guide Play" in the Issue 20 (2020-09-25)

  • Page 46: Diagnosing And Rectifying Faults

    Therefore, clear high-speed signal alarms first. ● Analyze alarms of high severity and then analyze alarms those of low severity. Analyze critical or major alarms first, and then analyze minor alarms. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 47: Using Tools To Diagnose Faults

    User Guide DIMMs ● Reference tools and scripts for common configuration deployment ● Creation of a bootable USB flash drive for easy O&M ● Automatic configuration diagnosis for channel partners Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 48: Handling Alarms

    This section describes how to use the server management system to handle alarms. Search for alarm codes in the alarm handling manual to find the handling methods. See Table 5-2 to obtain the server alarm handling manual. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 49: Using Error Codes To Locate Faults

    Troubleshooting 5 Diagnosing and Rectifying Faults Table 5-2 Methods for handling alarms Server Type Reference FusionServer Pro E9000 Server V100R001 HMM E9000 See the Alarm Handling To check switch module alarms, run the following commands on the Ethernet switching plane: ●...

  • Page 50: Checking Indicators To Locate Faults

    To obtain the user guide of each server, perform the following steps: Visit Support > Intelligent Servers Support > Ascend Computing. Choose a server model to access the product page. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 51 Blinking red A fault alarm is 1. Log in to the generated. iMana 200 or iBMC WebUI to view the alarm information. For details, see "Basic Operations" in Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 52 If the server cannot be powered on, log in to the iMana 200 or iBMC WebUI and view the alarm to rectify the fault. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 53 3. For the E9000 server, if the power supply is normal and the PSUs are normal, contact Huawei technical support. Do not reseat the compute nodes or power on or off the chassis. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 54 5-14, Table 5-15, and Table 5-16 describe the meanings of the MM910 management module indicator, E9000 fan module indicator, and E9000 switch module indicator, and the corresponding handling procedures. ● Table 5-17 Table 5-18 describe the meanings of the fan module indicator and network port indicator on the Atlas 800 training server (model 9010), and the corresponding handling procedures.
  • Page 55 Steady green The NVMe drive is detected and working properly. Blinking green at Data is being read 2 Hz from or written to the NVMe drive. The NVMe drive is not detected. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 56 The M.2 FRU is is normal but indicator not in position or the fault is faulty. persists, replace the M. 2 FRU. Blinking green The M.2 FRU is in the read/write or synchronization state. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 57 If hibernation settings are disabled or the fault occurs in another type of server, check whether the PSU is connected properly. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 58 If the overheat fault persists, protection, replace the PSU. overcurrent protection, short circuit protection, output overvoltage protection, or some component failures. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 59 2. Check whether the ports on the switch and NIC are up. 3. Check whether the NIC is operating properly. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 60 2. Check whether the ports on the switch and NIC are up. 3. Check whether the NIC is operating properly. Connection status Steady The network port is indicator/Data green connected properly. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 61 2. Check whether the ports on the switch and NIC are up. 3. Check whether the NIC is operating properly. Steady The link rate is 10 green Gbit/s. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 62 NIC are up. 3. Check whether the NIC is operating properly. Connection status Steady The network port is indicator for the green connected properly. management network port Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 63 2. Check whether the ports on the switch and NIC are up. 3. Check whether the NIC is operating properly. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 64 2. Check whether the NIC is operating properly. Link Steady The network green connection is normal. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 65 2. Check whether the NIC is operating properly. SM231 82599 Active Steady No data is FlexIO card yellow being (2 x 10GE transmitted optical on the ports) network. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 66 1. Connect the port connection to another switch and network cable unavailable. to check whether the original switch and network cable are normal. 2. Check whether the NIC is operating properly. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 67 2. Check whether the ports) NIC is operating properly. Link Steady No data is yellow being transmitted on the network. Blinking Data is yellow being transmitted on the network. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 68 2. Check whether the NIC is operating properly. Link/ Steady No data is Active green being transmitted on the network. Blinking Data is green being transmitted on the network. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 69 DIMM fault Steady red The DIMM is After you remove locating indicator faulty. the memory riser and hold down the DIMM fault locating button, the indicator of the faulty DIMM turns on. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 70 RH5885 V2 generated for the "Components on server server the Front Panel" component. and "Indicators and Buttons" in RH5885 V2 Server (8S) V100R001C02 User Guide The server component is operating properly. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 71 (An online is performing an upgrade takes online upgrade. about 3 minutes.) Blinking green The fan module is (once every 2 properly seconds) communicating with the iBMC. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 72 Fan module Steady green The fan module is operating status operating indicator on the properly. X6800 Steady red The fan module is Replace the faulty faulty. fan module. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 73 If hot swap fails again, replace the memory riser and DIMMs on it. ● If the indicator is steady yellow, replace the memory riser and DIMMs on it. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 74 Blinking red (five The compute Check whether times every module is not the compute second) installed properly. module is installed properly. The compute module is not powered on. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 75 2. Check whether the ports on the switch and NIC are up. 3. Check whether the NIC is operating properly. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 76 Huawei Servers Troubleshooting 5 Diagnosing and Rectifying Faults Indicator Available Only on the E9000 Table 5-14 MM910 management module indicators Indicator Status Meaning Diagnosis Power indicator Steady green The MM910 has (PWR) on the been powered on. MM910 Blinking green...
  • Page 77 Huawei Servers Troubleshooting 5 Diagnosing and Rectifying Faults Table 5-15 E9000 fan module indicators Indicator Status Meaning Diagnosis Procedure Fan module Blinking green The fan module is operating status (once every 2 operating indicator on an seconds) properly. E9000 Blinking green...
  • Page 78 Huawei Servers Troubleshooting 5 Diagnosing and Rectifying Faults Table 5-16 E9000 switch module indicators Indicator Status Meaning Diagnosis Procedure Stack status Steady green A switch module indicator (STAT) that can be stacked is active in stacking mode or is not stacked, and is operating properly.
  • Page 79 NIC are up. ● Connection Steady green The port is status indicator connected of a 10GE properly. optical port ● 25GE optical port connectivity status indicator Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 80 ● Data transmitted over transmission the port. status indicator of a 25GE optical port 40GE optical port Steady green The network is indicator connected properly. Blinking green Data is being transmitted. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 81 The port is not (twice every functioning second) correctly. If the connection status indicator is off, no optical module is installed or the optical module is not receiving optical signals properly. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 82 200 or iBMC an 8G FC optical second) alarm is event alarm logs port on the CX911 generated if the to check whether connection status indicator is overtemperature blinking green. alarm is generated. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 83 ● InfiniBand (IB) Steady green The port is optical port connected status indicator properly. ● OPA port Blinking green Data is being status indicator transmitted or received over the port. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 84 Table 5-18 Network port indicators Indicator Status Meaning Diagnosis Procedure 2 x 100GE optical Steady The network port is port connection green connected properly. status indicators Blinking Data is being green transmitted. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 85 2. Check whether the ports on the switch and NIC are up. 3. Check whether the NIC is operating properly. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 86: Handling Faults Based On Symptoms

    One DIMM in the DIMM000 slot One HFC board in the HFC1 slot RH5885 V3 Two CPUs in the CPU1 One PSU in any slot and CPU2 sockets One DIMM in the DIMM000 slot Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 87 Two CPUs in the CPU1 None and CPU2 sockets One DIMM in the DIMM000(1A1) slot Atlas 800 AI training server Two CPUs in the CPU1 None (model 9010) and CPU2 sockets Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 88: Power Failures

    "Quick Recovery Method". ● For more fault symptoms and solutions, see the Computing Case Library. The Computing Case Library is available only to Huawei engineers and partners. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 89 Indicators to Locate Faults. affected. output NOTE ● If no, contact Huawei and the ● For E9000 servers, record technical support. health alarms on the MM910 WebUI. 2. Replace the faulty PSU with indicator 2. Check whether an "AC lost"...
  • Page 90 PSU backplane and check whether the fault is rectified. powered on (all ● If yes, no further action is indicator required. s are ● If no, contact Huawei off). technical support. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 91 6. After the fault is rectified, install the switch modules, compute nodes, fan modules and management modules back into their original slots. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 92: Kvm Login Faults

    "Quick Recovery Method". ● For more fault symptoms and solutions, see the Computing Case Library. The Computing Case Library is available only to Huawei engineers and partners. If the KVM connection is abnormal, you are advised to use Independent Remote Console for login.
  • Page 93 Java cache, and close all the browsers. Then re-log in to the iMana 200/iBMC. ● If the input signal is out of range, check whether the OS resolution exceeds the maximum value 1280 x 1024. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 94: Post Faults

    "Quick Recovery Method". ● For more fault symptoms and solutions, see the Computing Case Library. The Computing Case Library is available only to Huawei engineers and partners. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 95 200 or iBMC. Then NOTE reconnect power cables. ● The CH140 and CH140 V3 3. Replace the mainboard or compute nodes of the E9000 BMC board. do not provide any serial ports. Directly ping the IP For an E9000 server, perform...
  • Page 96 ● If yes, no further action is properly. required. ● If no, go to 3. 3. Check whether the CPUs, mainboard, and memory modules are faulty, and replace the faulty components. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 97 2. Replace the mainboard or the power supply link to the PSU backplane. mainboard has failed. NOTE For an E9000 server, you are advised to use the MM910 for one-click log collection. 4. Check the power supply unit (PSU) backplane and the mainboard.
  • Page 98 .bin file of the BIOS. For details, see the iBMC User Guide of the corresponding version. NOTE For an E9000 server, you are advised to use the MM910 for one-click log collection. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 99 When the fault is repeated, collect iMana 200 or iBMC logs and download the .bin file of the BIOS. 5. Check the external USB devices, CPUs, drives, DIMMs, and PCIe devices. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 100 NIC PXE function and NIC has failed. UMC function are enabled. To enable the NIC PXE function, press Ctrl+S. 3. Check the NIC. 4. Check the PXE network environment on the service side. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 101: Memory Errors

    "Quick Recovery Method". ● For more fault symptoms and solutions, see the Computing Case Library. The Computing Case Library is available only to Huawei engineers and partners. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 102 ● If yes, replace the faulty DIMM. For details, see Handling Alarms. ● If no, go to 5. 5. Check whether any DIMM slots are abnormal. If a DIMM slot is abnormal, replace the mainboard. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 103: Drive I/O Faults

    "Quick Recovery Method". ● For more fault symptoms and solutions, see the Computing Case Library. The Computing Case Library is available only to Huawei engineers and partners. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 104 ● If the fault persists, go to 2. 2. Replace the RAID controller card first, the SAS cables second, and the drive backplane third. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 105: Ethernet Controller Faults

    "Quick Recovery Method". ● For more fault symptoms and solutions, see the Computing Case Library. The Computing Case Library is available only to Huawei engineers and partners. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 106 NIC into the slot you suspect to be faulty. Then check which of these cause the fault. 4. If the PCI device is visible but its network port is invisible, Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 107 5. Collect OS logs. For details, see 4.2 Collecting OS Logs. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 108 N command The ethtool -p eth applies only to plug-in PCIe cards. 5. Check the network port configuration of the switch module by referring to E9000 Blade Server Mezzanine Module-Switch Module Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 109 6. Check the settings of IP addresses, gateway addresses, VLANs, bondings, and uplink switch network ports. 7. Collect OS logs. For details, see 4.2 Collecting OS Logs. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 110 N command the ethtool -S eth in Linux (or similar in other operating systems). 7. Collect OS logs. For details, see 4.2 Collecting OS Logs. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 111: Fc Controller Faults

    Diagnose and rectify FC controller faults according to the symptoms. NO TE For more fault symptoms and solutions, see the Computing Case Library. The Computing Case Library is available only to Huawei engineers and partners. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 112 PCIe bus are installed properly. b. (Optional) Check the mapping between the HBAs and switch modules for E9000 and E6000 servers. c. Check the FC link between the HBA and the switch by checking the optical module power, optical fiber, and optical module compatibility.
  • Page 113 GB and 100 MB files). 6. Contact storage analysis engineers. Quick Recovery from FC Controller Faults Table 5-20 describes the common quick recovery methods and handling procedures of FC controller faults. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 114 If the fault persists, apply for spare HBAs to replace the faulty ones. 3. Before contacting Huawei technical support, it is recommended that you migrate services and collect switch module logs, OS logs, LLD networking information, and device time differences.

  • Page 115: Switch Module Faults

    Rectify switch module faults depending on the symptoms. NO TE For more fault symptoms and solutions, see the Computing Case Library. The Computing Case Library is available only to Huawei engineers and partners. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 116 [~HUAWEI]interface 10ge 1/17/1 [~HUAWEI-10ge 1/17/1]shutdown ● Disconnect the optical cable or network cable from the port that has abnormal traffic. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 117: Os Faults

    Diagnose and rectify faults related to OS installation depending on the symptoms. NO TE For more fault symptoms and solutions, see the Computing Case Library. The Computing Case Library is available only to Huawei engineers and partners. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 118 V1 and V3 servers do not support UEFI mode. 5. Check whether the drive is a 4K drive. 6. Check whether the loaded RAID controller card driver is correct. 7. Format the drive or reconfigure the RAID array. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 119 Use the iMana 200 or iBMC Circuit hardware is to locate the fault. For faulty. example, determine whether the alarm was reported for the DIMM, drive, or mainboard component. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 120 ● Check iMana 200 or iBMC for hardware alarms. After collecting the preceding information, use FusionServer Tools Toolkit Smart Provisioning check whether the issue occurs on a single server or multiple servers. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 121 The G2500 server does not currently support this method. Check whether the Kdump information of the breakdown screenshot non- periodically displays gethostbyname. NOTE The G2500 server does not currently support this method. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 122: Software And Firmware Upgrade

    200, BIOS, CPLD, and card package, perform the firmware following steps: 1. Log in to Support > FusionServer iBMC, BIOS, HMM, CPLD, and Intelligent Servers Pro G5500 FPGA firmware Support > Ascend Computing. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 123 (model 3. Click the Software 3010)/Atlas Download tab. 800 AI 4. Select the latest patch training version. server (model 5. Download the required 9010) upgrade package. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 124: Preventive Maintenance

    Familiarize yourself with the security icons listed in Table 7-1 before preventive maintenance to reduce the chance of injury to yourself or damage to the equipment. These security icons will be on some server components. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 125: Inspecting The Equipment Room Environment

    For details, see 7.3 Huawei Server Inspection Report. 7.1.3 Inspecting Cable Layout Visually inspect the cable layout. Obtain the customer's permission before removing or inserting cables. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 126: Inspecting Servers

    Administrator user as soon as possible. 7.2.2 Inspecting Indicators The front and rear panels of Huawei servers provide indicators and buttons, including the UID button/indicator, health status indicator, network port status indicators, fan module indicators, and power button/indicator. You can observe the indicators on a server to determine the server status.

  • Page 127: Using Smartkit To Perform Health Inspection

    Supports batch upgrade for BMC, BIOS, CPLD, and Smart Provisioning firmware of rack servers, high-density servers, blade servers, KunLun servers, and heterogeneous servers. ● Supports firmware bundle upgrade by using the E9000 active management module. ● Supports batch configuration for PSUs, BIOSs, BMCs, and RAID controller cards of rack servers, high-density servers, blade servers, KunLun servers, and heterogeneous servers.
  • Page 128 In the navigation tree, choose System > Storage Management to view the status of hardware such as system drive. In the navigation tree, choose System > Performance Monitoring to view the CPU usage, memory usage, and drive usage. ----End Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 129: Huawei Server Inspection Report

    Room Director Inspecting Party formation Time of Inspection Inspected By Phone Numb Huawei Contact Phone Numb Service Hotline Enterprise China 4008229999 Region: Enterprise global Global Service Hotline technical assistance center (TAC): Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 130 □ Normal □ Abnormal condensing) Brief description: humidit Storage 5% to 95% RH (non- □ Normal □ Abnormal humidit condensing) Brief description: Operati ≤3050m □ Normal □ Abnormal Brief description: altitude Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 131 □ Normal □ Abnormal cable tangled and are Brief description: layout arranged in an orderly fashion. ● Service cables are arranged in the same way as those in any existing cabinets. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 132 □ Abnormal 200/ contain no alarm Brief description: iBMC information. informa tion Manag Server health status logs □ Normal □ Abnormal ement contain no alarm Brief description: module information. informa tion Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 133 Inspection Conclusions and Suggestions Huawei's preventive maintenance engineers will perform a comprehensive inspection of your Huawei servers to quickly detect any potential problems. These engineers will then submit a detailed inspection report, and suggestions, to help improve your service availability.

  • Page 134: Common Operations

    8.18 Logging In to a Compute Node, Passthrough Module, or Switch Module by Using the SOL Function of the MM920/MM921 8.19 Using WinSCP to Transfer Files 8.20 Configuring an FTP Server 8.21 Using SFTP to Transfer Files Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 135: Obtaining A Product Sn

    Overview A serial number (SN) or equipment serial number (ESN) uniquely identifies a server and is required when you apply for technical support to Huawei. NO TE Check the first two digits of the product SN before reading the following information.
  • Page 136 SN ID (two characters), which is 21. Material identification code (eight digits), that is, processing code. Vendor code (two characters). The value 10 indicates Huawei and other values indicate outsourcing vendors. Year and month (two characters). ● The first character indicates the year. The digits 1...
  • Page 137 ● View the product label. A product label is attached to each Huawei server. You can view the product label to obtain its ESN. The product label position varies with the Huawei server model. For details, see the user guide of a specific server.
  • Page 138 (2) is the product label of a server node. Figure 8-6 Product SN of an X6800 – Figure 8-7 shows the product SN of an E9000. In Figure 8-7, (1) is the product label of the server, and (2) is the product label of a compute node.
  • Page 139 ● X8000 server node: DH310 V2, DH320 V2, DH321 V2, DH620 V2, DH621 V2, DH626 V2, and DH628 V2 ● E9000 compute node: CH121, CH140, CH220, CH221, CH222, CH240, CH242, and CH242 V3 Log in to the iMana 200 WebUI. For details, see 8.8 Logging In to the...
  • Page 140 ● X6800 server node: XH620 V3, XH622 V3, XH628 V3, XH628 V5 ● E9000 compute node: CH121 V3, CH121L V3, CH140 V3, CH140L V3, CH220 V3, CH222 V3, CH225 V3, CH226 V3, CH121 V5, CH121L V5, CH221 V5, CH225 V5, CH242 V5 ●...
  • Page 141 Figure 8-10 Product SN ● Use the MM910 WebUI. NO TE This method applies only to E9000 servers whose MM910 version is (U54) 2.20 or later. Log in to the MM910 WebUI. For details, see 8.11 Logging In to the MM910 WebUI.
  • Page 142 Figure 8-12 Product SN ● Use the FusionDirector WebUI. NO TE ● This method applies only to E9000 servers whose management module is the MM920/MM921. ● Before the operations, add the MM920/MM921 to FusionDirector. Log in to the FusionDirector WebUI. For details, see 8.12 Logging In to...

  • Page 143: Using Imana 200 To Collect Information In Batches

    8.19 Using WinSCP to Transfer Files. Step 4 Download the tar.gz package in the /tmp directory on iMana 200 to a directory on the local PC. See Figure 8-15. Figure 8-15 WinSCP window Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 144: Using Ibmc To Collect Information In Batches

    Step 1 Log in to the iBMC WebUI. For details, see 8.9 Logging In to the iBMC WebUI. Step 2 Choose Information > Overview > Shortcuts > One-Click Info Collection, as shown in Figure 8-16. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 145 Step 1 Log in to the iBMC WebUI. For details, see 8.9 Logging In to the iBMC WebUI. Step 2 Choose Home. The Home page is displayed, as shown in Figure 8-17 Figure 8-18. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 146 Figure 8-17 iBMC home page (iBMC V561 and later) Figure 8-18 iBMC home page (iBMC V3.01.00.00 and later) Step 3 Click One-Click Info Collection in the Shortcuts area to download the collected maintenance information. ----End Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 147: Using The Mm910 Webui To Collect Information In Batches (For Versions Earlier Than U54 2.20)

    Step 2 Choose System Management > Information Collection, and set log collection parameters. ● Select MM for Collected from. ● Select One-click full collection for Collected content. Step 3 Click Collect. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 148: Using The Fusiondirector Webui To Collection Information In Batches

    For details, see 8.3 Using iBMC to Collect Information in Batches. Prerequisites You have logged in to the CLI of the MM510. For details, see 8.13 Logging In to the MM510 CLI. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 149: Logging In To The Imana 200 Webui

    Internet Explorer 8.0/10.0 Mozilla Firefox Mozilla Firefox 9.0/23.0 ● Windows 8 64- Google Chrome Chrome 13.0/31.0 ● Windows 1.6.0 U25/1.7.0 U40 (64- Server 2008 R2 bit) 64-bit ● Windows Server 2012 64-bit Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 150 Step 1 Connect the local PC to the iMana 200 management network port on the server by using a crossover cable or twisted pair cable. Figure 8-19 shows the network diagram. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 151 Continue to this website (not recommended). ● If the Security Alert dialog box indicating a certificate error is displayed, click Yes. Figure 8-20 Logging in to the iMana 200 WebUI Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 152: Logging In To The Ibmc Webui

    WebUI. Table 8-4 Required data Type Paramet Description Example User User Username for logging in to the iBMC root login name WebUI. informa tion Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 153 ● If the message "There is a problem with this website's security certificate" is displayed, click Continue to this website (not recommended). ● If the Security Alert dialog box indicating a certificate error is displayed, click Yes. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 154 Enter an IPv6 address in brackets or an IPv4 address directly. For example: IPv4 address : 192.168.100.1 ● IPv6 address ]: [fc00::64] ● [ The security alert window is displayed, as shown in Figure 8-23. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 155 Exception Site List on Java Control Panel or reduce the Java security level. This operation, however, poses security risks. Exercise caution when performing this operation. Step 2 Click Continue to this website (not recommended). The login page is displayed, as shown in Figure 8-24. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 156 Step 3 On the login page, enter the username and password for logging in to the iBMC WebUI. Step 4 Select Local iBMC from the Domain drop-down list. Step 5 Click Log In. The Home page is displayed. ----End Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 157: Logging In To The Web Tools Of The Mx510

    IP address of the FC switching Step 4 In the address box of the PC browser, enter https:// plane and press Enter. The login dialog box is displayed, as shown in Figure 8-25. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 158: Logging In To The Mm910 Webui

    Log in to the MM910 WebUI by using a browser on the local PC to configure and manage the chassis, MM910s, compute nodes, storage nodes, switch modules, passthrough modules, power supply units (PSUs), and fan modules. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 159 If the active MM910 STACK port in the chassis has been connected to the MGMT port in another chassis, use an idle active MM910 STACK port in another chassis. Figure 8-27 shows the network connections. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 160 Step 3 On the menu bar of Internet Explorer, choose Tools > Internet Options. The Internet Options dialog box is displayed. NO TE This section uses a PC running Windows 7 and Internet Explorer 8.0 as an example. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 161 (AD) server. Figure 8-28 Logging in to the HMM WebUI (MM910 (U54) 2.20 or later) Figure 8-29 Logging in to the HMM WebUI (MM910 earlier than (U54) 2.20) Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 162 The HMM WebUI is displayed, as shown in Figure 8-30 Figure 8-31. Figure 8-30 HMM WebUI (MM910 (U54) 2.20 or later) Figure 8-31 HMM WebUI (MM910 earlier than (U54) 2.20) ----End Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 163: Logging In To The Fusiondirector Webui

    MM920/MM921 over the LAN. The 10GE optical port and MGMT port on the MM920/MM921 panel are management network ports. This section uses the MGMT port as an example. Figure 8-32 shows the network connections. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 164 ● The browser may display a message indicating that the website has a security certificate error. Ignore this error and continue the login if the IP address is correct. Step 4 Enter the login information. Table 8-5 describes the information required on the login page. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 165 ● If you enter incorrect passwords for three consecutive times, the account will be locked for 5 minutes. If the account is locked, try again later or contact the administrator. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 166: Logging In To The Mm510 Cli

    The MM510 is the management module of the FusionServer Pro G5500. Prerequisites When logging in to the HMM CLI, ensure that: ● If you log in to the CLI over SSH, a maximum of five concurrent users are supported. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 167 Logging In over a Serial Port Connect the serial cable. Log in to the CLI by using the HyperTerminal and set the following parameters: – Bits per second: 115200 – Data bits: 8 Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 168: Logging In To The Rmc Cli

    To log in to the RMC CLI over SSH, connect a PC to the RMC management network port by using a network cable. ● Login over the local serial port Prerequisites The RMC is operating properly. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 169 Step 1 Connect the PC to the RMC serial port by using a serial cable. Step 2 On the PC, double-click PuTTY.exe. The PuTTY Configuration window is displayed. Step 3 Set Connection type to Serial, as shown in Figure 8-36. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 170 The PuTTY window is displayed, prompting "login as:" for you to enter a user name. Step 6 Enter a user name and password. After login, the RMC command prompt root@RMC:/ is displayed. ----End Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 171 The PuTTY window is displayed, prompting "login as:" for you to enter a user name. Step 6 Enter a user name and password. After login, the RMC command prompt root@RMC:/ is displayed. ----End Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 172: Logging In To A Server Over A Network Port By Using Putty

    Server IP address command on the PC CLI to check the You can run the Ping communication between the PC and the server. Step 2 Double-click PuTTY.exe. The PuTTY Configuration window is displayed, as shown in Figure 8-38. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 173 Step 4 (Optional) After logging in to the Ethernet plane by using PuTTY, if you fail to delete characters on the CLI by using the Backspace key, choose Terminal > Keyboard, and select Control-H under The Backspace key, as shown in Figure 8-39. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 174 ● If an incorrect user name or password is entered, you must set up a new PuTTY session. Step 6 Enter a user name and password. If the login is successful, the server host name is displayed on the left of the prompt. ----End Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 175: Logging In To A Server Over A Serial Port By Using Putty

    Step 2 In the navigation tree on the left, choose Connection > Serial. Step 3 Set the login parameters. The following are examples: ● Serial line to connect to: COM ● Speed (baud): 115200 ● Data bits: 8 Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 176 The PuTTY window is displayed. Step 7 Enter a user name and password. If the login is successful, the server host name is displayed on the left of the prompt. ----End Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 177: Logging In To A Compute Node, Passthrough Module, Or Switch Module By Using The Sol Function Of The Mm910

    MM910 Operation Scenario You can use the Serial over LAN (SOL) function of the management module to access a compute node, passthrough module, or switch module in a chassis for remote maintenance of the E9000. Prerequisites Conditions ●...
  • Page 178 If you enter a switch module slot number, the following serial port information is displayed: 1 BMCcom 2 fabriccom 3 basecom 4 FCcom 1 BMCcom 2 fabriccom 1 BMCcom 2 fabriccom 3 basecom Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 179: Logging In To A Compute Node, Passthrough Module, Or Switch Module By Using The Sol Function Of The Mm920/Mm921

    Password for logging in to the passthrough module or switch module to be connected The default password is Huawei12#$. Procedure Step 1 Use an SSH tool and the floating IP address of the MM920/MM921 to log in to the CLI. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 180: Using Winscp To Transfer Files

    Procedure Step 1 Open the WinSCP folder, and double-click WinSCP.exe. The WinSCP Login dialog box is displayed, as shown in Figure 8-41. NO TE To change the UI language, click Languages. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 181 /root on the server is opened in the right pane by default. Step 4 In the left and right panes, create, delete, or copy folders in specific directories as required. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 182: Configuring An Ftp Server

    The No log file open - WFTPD window is displayed. Step 2 Choose Logging > Log Options. The Logging Options dialog box is displayed. Step 3 Select all check boxes except Winsock Calls, and click OK. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 183: Using Sftp To Transfer Files

    8.21 Using SFTP to Transfer Files Scenarios Transfer files on the local PC using SFTP. Prerequisites The SFTP service has been enabled on the destination device. Software Tools mini-sftp-server.exe (free software) Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 184 Root path: specifies the home directory of the SFTP server. Step 3 Click Options and enter the SFTP server IP address of the SFTP server. For example, 192.168.2.10. Step 4 Click Start. The file transfer page is displayed. ----End Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 185: Other Resources

    Support > Bulletins > Product Bulletins. Cases For details about existing cases, see the Computing Case Library. NO TE The Computing Case Library is available only to Huawei engineers and partners. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.

  • Page 186: Product Information Resources

    9 Other Resources Huawei Technical Support If a fault persists after taking troubleshooting measures specified in documents, contact technical support at your local Huawei office. If your local Huawei office is not available, contact Huawei technical support as follows: ●...

  • Page 187: Product Configuration Resources

    Assistant a graphical manner after the product name, CPU quantity, and DIMM quantity are specified. 9.4 Maintenance Tools Table 9-3 list the software tools required for routine maintenance of Huawei servers. Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd.
  • Page 188 9 Other Resources Table 9-3 Software tools for routine maintenance Name Server and Description Version FusionServer See the Only Huawei FusionServer V2 & V3 servers FusionServer Tools Toolkit are supported. Diagnoses and configures Tools 2.0 servers. Toolkit User Download link:...

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