Huawei E9000 Troubleshooting Manual page 43

Huawei Servers
Troubleshooting
Step 4 Run the supportsave command on the CLI to collect logs.
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Figure 4-5 Collecting logs
If "SupportSave completed" is displayed, logs are successfully collected.
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Issue 20 (2020-09-25)
NO TE
The current environment uses IPv4 addresses. You do not need to set the IPv6 address.
Run the following command to save logs to the SFTP server.
FC_SW:admin> supportsave
This command collects RASLOG, TRACE, supportShow, core file, FFDC data
and then transfer them to a FTP/SCP/SFTP server or a USB device.
This operation can take several minutes.
NOTE: supportSave will transfer existing trace dump file first, then
automatically generate and transfer latest one. There will be two trace dump
files transferred after this command.
OK to proceed? (yes, y, no, n): [no] y
Set the log collection parameters as prompted and start log collection.
– Host IP or Host Name: specifies the address for storing logs on the
target device (the SFTP server IP address).
– User Name: specifies the username for logging in to the target device
(the SFTP server username).
– Password: specifies the password for logging in to the target device (the
SFTP server password).
– Protocol: specifies the transfer protocol. Set this parameter to sftp.
– Remote Directory: specifies the directory for storing log files on the SFTP
server. Create the /support directory in the home directory of the SFTP
server, and set Remote Directory to /support.
(Optional) When "Do you want to continue with CRA (Y/N)" is displayed,
enter n to start collecting logs.
Copyright © Huawei Technologies Co., Ltd.
4 Collecting Information
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