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HP 406 Maintenance And Service Manual

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Maintenance and Service Guide
HP 406 Microtower Business PC

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  • Page 1 Maintenance and Service Guide HP 406 Microtower Business PC...
  • Page 2 Intel Corporation in the U.S. and bound by the terms of the HP End User License Not all features are available in all editions of other countries. Bluetooth is a trademark Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Front panel components ............................1 Rear panel components ............................2 Serial number location ............................3 2 Illustrated parts catalog ..........................4 Microtower (MT) chassis spare parts ........................4 Computer major components ......................4 Drives ..............................
  • Page 6 Access panel ................................. 15 Front bezel ................................16 Front bezel security ............................. 17 Slim optical drive bezel blank ..........................18 Memory ................................19 DIMMs ..............................19 DDR4-SDRAM DIMMs ......................... 19 Populating DIMM sockets ........................19 Installing DIMMs ..........................20 Expansion cards ..............................22 Drives ...................................
  • Page 7 Why run HP PC Hardware Diagnostics ......................... 96 How to access and run HP PC Hardware Diagnostics ..................96 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............96 10 System backup and recovery ........................98 Backing up, restoring, and recovering in Windows 10 ..................98 Creating recovery media and backups ....................
  • Page 8 Creating recovery media ......................... 102 Creating recovery media using HP Recovery Manager (select models only) ....103 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 104 Creating recovery discs ................104 Backing up your information ..................104 System Restore ..........................

  • Page 9: Product Features

    Product features Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Item Component Item Component Slim optical drive (optional) Microphone connector Dual-state power button Headphone connector Hard drive activity light SD card reader (optional) USB 2.0 ports (2) NOTE:...

  • Page 10: Rear Panel Components

    Rear panel components Item Component Item Component USB 2.0 ports (black) Line-in audio connector (blue) RJ-45 network connector PS/2 mouse connector (green) PS/2 keyboard connector (purple) Security cable slot DVI-D port USB 3.0 ports (blue) VGA monitor connector Power cord connector Microphone connector Power supply activity light Line-out connector for powered audio devices...

  • Page 11: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Serial number location...

  • Page 12: Illustrated Parts Catalog

    Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components Item Description Access panel Front bezel Power supply 300W, APFC 300W, Energy Star 300W, Energy Star 6.0, bronze Chapter 2 Illustrated parts catalog...

  • Page 13: Drives

    Item Description System board (includes replacement thermal material) Fan sink (includes replacement thermal material) Memory modules (PC4-17000) 8-GB 4-GB Processors (include replacement thermal material) Intel Core i7 6700 (3.4-GHz, 8-MB L3 cache), 65W Intel Core i5 6500 (3.2-GHz, 6-MB L3 cache), 65W Intel Core i3 6320 (3.9-GHz, 4-MB L3 cache), 65W Intel Core i3 6100 (3.7-GHz, 3-MB L3 cache), 65W Intel Pentium G4520 (3.6-GHz, 3-MB L3 cache), 65W...

  • Page 14: Misc Parts

    Secure Digital (SD) card reader Power cord, 2 meter Slim optical drive bezel blank Hard drive conversion bracket, 2.5-inch to 3.5-inch Grommet, hard drive isolation, blue Mouse PS2, optical HP USB Keyboards PS/2 PS/2, slim USB, slim not illustrated Chapter 2 Illustrated parts catalog...

  • Page 15: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 16: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or ●...

  • Page 17: Recommended Materials And Equipment

    Recommended materials and equipment The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cords of one-megohm +/- 10% resistance ●...

  • Page 18: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 19: Cleaning The Monitor

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 20: Cables And Connectors

    Batteries, battery packs, and accumulators should not be disposed of together with general household waste. In order to forward them for recycling or proper disposal, please use the public collection system or return them to HP. Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation...

  • Page 21: Sata Hard Drives

    6.0 Gb/s SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP personal computers have built-in drive failure prediction that warns the user or network administrator of an impending failure (crash) of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 22: Removal And Replacement Procedures - Microtower (Mt) Chassis

    Removal and replacement procedures – Microtower (MT) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 23: Access Panel

    Access panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page Remove the two screws that secure the panel to the chassis (1), slide the panel back to disengage it (2) and then lift it off the computer (3).

  • Page 24: Front Bezel

    Front bezel Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Lift up the three tabs on the side of the bezel (1), and then rotate the bezel off the chassis (2). To replace the front bezel, reverse the disassembly procedures.

  • Page 25: Front Bezel Security

    Front bezel security The front bezel can be secured in place by installing a screw through the front of the chassis into the front bezel. Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Install a 6-32 screw through the front of the chassis and into the screw hole located below the center bezel release tab.

  • Page 26: Slim Optical Drive Bezel Blank

    Slim optical drive bezel blank On some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page To remove the bezel blank, press upward on the bottom tab and press downward on the top tab on the...

  • Page 27: Memory

    Memory Description 8-GB, PC4-17000 4-GB, PC4-17000 The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 28: Installing Dimms

    The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels.
  • Page 29 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets first.

  • Page 30: Expansion Cards

    Expansion cards The computer has one PCI Express x1 expansion socket and two PCI Express x16 expansion sockets. NOTE: You can install a PCI Express x1, x8, or x16 expansion card in the PCI Express x16 socket. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express x16 socket that is NOT downshifted to a x4.
  • Page 31 If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the inside of the chassis (2) to remove it.
  • Page 32 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up then away from the inside of the chassis to remove it. Be sure not to scrape the card against other components.

  • Page 33: Drives

    Drives Description Hard drives 2-TB 1-TB 500-GB Optical drives DVD±RW drive DVD-ROM drive Grommet, hard drive isolation, blue When installing drives, follow these guidelines: The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on ●...

  • Page 34: Drive Positions

    Drive positions Item Component 9.5-mm slim optical drive bay 3.5-inch secondary hard drive bay 3.5-inch primary hard drive bay NOTE: The bottom bay supports up to two 2.5-inch hard drives installed using an adapter bracket. NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.

  • Page 35: Removing A 9.5 Mm Slim Optical Drive

    Removing a 9.5 mm slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable.

  • Page 36: Installing A 9.5 Mm Slim Optical Drive

    Installing a 9.5 mm slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15). If you are installing a slim optical drive in a bay covered by a bezel blank, remove the front bezel and then remove the bezel blank.
  • Page 37 Connect the power cable (1) and data cable (2) to the rear of the optical drive. If installing a new drive, connect the opposite end of the data cable to one of the SATA connectors (labeled SATA1 or SATA2) on the system board. Replace the front bezel if it was removed.

  • Page 38: Removing A Hard Drive

    Removing a hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page 14).

  • Page 39: Installing A Hard Drive

    Installing a hard drive Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15). You can install a 3.5-inch hard drive or a 2.5-inch hard drive with a 3.5-inch adapter bracket similar to the example shown below.
  • Page 40 Install four mounting screws into the sides of the 3.5-inch drive or the 2.5-inch drive adapter bracket (two on each side). NOTE: HP has supplied four extra mounting screws installed on the chassis next to the hard drive bays. Refer to Drives on page 25 for an illustration of the location of the extra mounting screws.
  • Page 41 Connect the power cable (1) and data cable (2) to the rear of the hard drive. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems.

  • Page 42: Front I/O And Power Switch Assembly

    Front I/O and power switch assembly Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the computer access panel (Access panel on page 15). Remove the front bezel (Front bezel on page 16). Remove the Torx T15 screw that secures the assembly to the chassis, push the tab on the right side of the assembly to disengage it from the chassis.

  • Page 43: Fan Sink

    Fan sink CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the fan sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
  • Page 44 Lift the heat sink from atop the processor. When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor.

  • Page 45: Processor

    After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor...

  • Page 46: Speaker

    Speaker Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15). Remove the front bezel (Front bezel on page 16). From the outside, front of the chassis, remove the two Torx T15 screws that secure the speaker to the chassis.

  • Page 47: Rear Chassis Fan

    Rear chassis fan Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15). Remove the three silver Phillips screws that secure the fan to the rear of chassis. Disconnect the fan control cable (1) from the system board connector labeled SYS_FAN. Pull the fan away from the rear wall, and then lift the fan out of the chassis (2).

  • Page 48: Power Supply

    Power supply Description Power supply, 300W, APFC Power supply, 300W, Energy Star Power supply, 300W, ES6 bronze Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15). Remove the four silver Torx T15 screws that connect the power supply to the rear of the chassis. Remove the power cable from the clip on the base pan.
  • Page 49 Disconnect the power supply cable from the following system board connectors: (2) ATX_CPU (3) ATX_PWR Press the tab (1) on the base pan in front of the power supply that holds it in place. Slide the power supply toward the front of the computer (2), rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3).

  • Page 50: System Board

    System board Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15). When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board: ●...

  • Page 51: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component PCIE_X1_2 White Expansion card F_PANEL Black Front I/O & power switch PCIE_X1_1 Black Expansion card SATA1 White Any SATA Device other than the primary hard drive PCIE_X16 Black Expansion card SATA2...

  • Page 52: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. View the system configuration, including settings for processor, graphics, memory, audio, storage, ● communications, and input devices. Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices. ●...
  • Page 53 A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. You can access this application directly by pressing during startup.

  • Page 54: Computer Setup-Main

    Update System BIOS Lets you update the system BIOS. BIOS update binary (BIN) files must be located on the system hard drive or on a removable USB drive under the “Hewlett-Packard\BIOS\New” folder or under the “EFI\HP\BIOS \New” folder. Set Machine Unique Data Lets you update the following values: ●...
  • Page 55 Table 5-1 Computer Setup—Main (continued) Option Description ● Serial Number ● SKU Number ● Product Family ● System Board CT ● Product Name System IDs Lets you clear the following values: ● Asset Tracking Number ● Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device.

  • Page 56: Computer Setup-Security

    Allow spaces Clear Password Jumper Select ‘Honor’ to engage or ‘Ignore’ to disengage the password jumper. Default is ‘Honor’. Security Configuration Lets you activate HP SureStart. Verify Boot Block on ever Boot Select to enable HP SureStart. BIOS Data Recovery Policy Select ‘Automatic’...
  • Page 57 Table 5-2 Computer Setup—Security (continued) Option Description CAUTION: Clearing the TPM resets it to factory defaults and turns it off. You will lose all created keys and data protected by those keys. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a Password power cycle or reboot.

  • Page 58: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) Option Description Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user that the sensor has detected that the cover has been removed. Administrator Password requires that the password be entered to boot the computer if the sensor detects that the cover has been removed.
  • Page 59 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.
  • Page 60 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading ● Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost. SVM CPU VIrtualization (enable/disable) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on.
  • Page 61 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading ● Serial port A ● SATA0 ● SATA1 ● SATA2 ● Front USB ports ● Rear USB ports Media card reader ● Restrict USB Devices Specify the following categories of USB devices to enable: ●...
  • Page 62 BDE. After updating the BIOS, you can resume BDE. Update Source (HP/Custom) Selects hp.com or a locally managed custom address to serve BIOS updates. Default is ‘HP’. Update Address. If ‘Custom’ is selected for Update Source, enter the URL of the locally managed server.

  • Page 63: Recovering The Configuration Settings

    Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 46 in the Computer Setup—File table.) NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use.

  • Page 64: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 65: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 66: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ● video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 67 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 68 Poor performance. Cause Solution Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running.
  • Page 69 System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns white, then: If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.

  • Page 70: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 71: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications.
  • Page 72 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard Perform Drive Protection System (DPS) testing in system ▲ drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.

  • Page 73: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format.

  • Page 74: Solving Display Problems

    After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the Wait a few seconds so that the operating system can recognize reader was just installed into the computer and you are turning the reader and the available ports, and then recognize the media the PC on for the first time.
  • Page 75 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 76 Monitor does not function properly when used with energy saver features. Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature. energy saver features enabled. Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.
  • Page 77 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the...

  • Page 78: Solving Audio Problems

    Solution with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
  • Page 79 Sound does not come out of the speaker or headphones. Cause Solution Headphones or devices connected to the line-out connector mute Turn on and use headphones or external speakers, if connected, the internal speaker. or disconnect headphones or external speakers. Computer is in Sleep state.

  • Page 80: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 81: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application. The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print.

  • Page 82: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu.
  • Page 83 WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Table 6-1 Solving Hardware Installation Problems A new device is not recognized as part of the system.

  • Page 84: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 85 Table 6-2 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.
  • Page 86 Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted.

  • Page 87: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 88: Solving Cd-Rom And Dvd Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
  • Page 89 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.

  • Page 90: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 91: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 92 Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 10: Type control panel in the taskbar search box, and then select Control Panel from the list of applications.

  • Page 93: Solving Software Problems

    ● sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 94: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 95 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 96 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes...
  • Page 97 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 98 500–BIOS Recovery A system BIOS recovery has occurred. Not applicable. 60x-HP Battery Alert The system has detected the storage capacity For optimal performance, replace the battery. of the battery stated below to be very low. 70x-Wireless Mode Not Supported The system has detected a wireless module Replace with a supported module.

  • Page 99: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 910–Filter Warning Airflow filter is dirty. Replace the airflow filter. 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow.
  • Page 100 Number of long beeps/blinks Error category Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. 2 second pause occurs after the last minor blink. ● ●...

  • Page 101: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.

  • Page 102: Resetting Cmos And/Or The Password Jumper

    Resetting CMOS and/or the password jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on password, the computer is inaccessible and can no longer be used. Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board.

  • Page 103: Changing A Setup Or Power-On Password

    NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page Changing a Setup or Power-On password To change the power-on or setup password, complete the following steps:...

  • Page 104: Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
  • Page 105 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.

  • Page 106: 10 System Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 107: Using Windows Tools

    DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.

  • Page 108: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 109: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 110: Backing Up, Restoring, And Recovering In Windows 7

    IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page NOTE: The Remove Recovery Partition option is only available on products that support this function.

  • Page 111: Creating Recovery Media Using Hp Recovery Manager (Select Models Only)

    Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 112: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 113: System Restore

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 114: System Recovery When Windows Is Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 115: System Recovery Using Recovery Media (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 116 To order a Windows 7 operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.

  • Page 117: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 118 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.
  • Page 119 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 120: Appendix B Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 121: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 122: Appendix C Statement Of Volatility

    Download the latest BIOS (system ROM) from the HP website. Follow the instructions to flash the BIOS that are found on the website. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.

  • Page 123: Appendix D Specifications

    Specifications Component Value Chassis 14.13 in 359 mm Height 6.7 in 170 mm Width 13.98 in 355 mm Depth Approximate Weight 13.47 lb 6.11 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30° to 60°C Nonoperating NOTE: Operating temperature is derated 1.0°...

  • Page 124: Index

    HP PC Hardware Diagnostics (UEFI) F10 Setup cables 12 downloading 96 access problem 58 electrostatic discharge 7 HP Recovery Disc Creator, using 104 keyboard cleaning 10 illustrated 6 keyboard keys 11 fan sink, MT installing CD-ROM or DVD problems 80...
  • Page 125 power supply, MT speaker 38 locks illustrated 4 system board 42 front bezel 17 Power-On password 95 removing power-on password 93 access panel 15 printer problems 72 battery 109 media card reader problems bezel blank 18 problems 65 audio 70 expansion card 22 memory CD-ROM or DVD 80...
  • Page 126 temperature control 9 tools, servicing 11 Torx T15 screwdriver 11 ventilation, proper 9 Windows 10 backup and restore 98 Windows 7 backing up information 104 backup and recovery 102 Backup and Restore 105 creating backups 102 creating recovery media 102 creating system restore points hard drive recovery 105 Help and Support 102...

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