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en Troubleshooting
13 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
13.1 Malfunctions
Fault
The appliance is not
working.
Food takes longer
than usual to heat up.
Turntable grates or
grinds.
Microwave mode is
cancelled.
The appliance is not
in operation. A cook-
ing time is shown in
the display.
Three zeros flash on
the display.
An
is shown on the
display.
The message ap-
pears on the display.
16
Cause and troubleshooting
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Switch off the fuse in the fuse box.
2.
Switch the fuse back on after approx. 10 seconds.
a If the fault was a one-off, the message disappears.
3.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→ "Customer Service", Page 17
Door is not fully closed.
▶
Check whether food remains or foreign material are trapped in the door.
The microwave power setting is set too low.
▶
Set a higher microwave power setting. → Page 10
You have placed a larger amount of food than normal in the appliance.
▶
Set a longer cooking time.
You need double the time when you have double the amount.
The food is colder than usual.
▶
Turn or stir the food from time to time during cooking.
There is dirt or foreign objects in the area of the turntable drive.
▶
Clean the roller ring and recess in the cooking compartment.
Appliance has a fault.
▶
If this fault recurs, call the after-sales service.
The settings area has been activated accidentally.
▶
Press
.
was not pressed after the setting was implemented.
▶
Press
or delete the setting by pressing
There has been a power cut.
▶
Reset the time.
→ "Initial configuration", Page 8
Demo mode is activated.
▶
Deactivate demo mode.
→ "Basic settings", Page 13
Fault in the automatic door opening system.
1.
Switch off the appliance.
2.
Wait for 10 minutes.
3.
Switch the appliance on again.
▶
If this fault recurs, call the after-sales service.
.
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