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Lenovo 10HS User Manual

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Lenovo S500
User Guide
Machine Types: 10HS, 10HV, 10JH, 10JJ, 10JK, and 10JL

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  • Page 1 Lenovo S500 User Guide Machine Types: 10HS, 10HV, 10JH, 10JJ, 10JK, and 10JL...
  • Page 2 Important safety information” on page iii and Appendix F “Notices” on page 77. Fourth Edition (May 2016) © Copyright Lenovo 2015, 2016. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA”...

  • Page 3: Table Of Contents

    Enabling or disabling the Configuration Change Detection feature ..An introduction to Lenovo programs ..Using BIOS passwords ..Chapter 2. Using your computer . . . 13 Selecting a startup device .
  • Page 4 Appendix D. China Energy Label . . . 73 Safety and warranty ... Lenovo Web site ... . Appendix E. ENERGY STAR model Lenovo Support Web site.

  • Page 5: Read This First: Important Safety Information

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 6: Static Electricity Prevention

    Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way. Lenovo S500 User Guide...

  • Page 7: Extension Cords And Related Devices

    • Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. © Copyright Lenovo 2015, 2016...

  • Page 8: Operating Environment

    • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. Lenovo S500 User Guide...

  • Page 9: Power Supply Statement

    Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2015, 2016...
  • Page 10 Lenovo S500 User Guide...

  • Page 11: Chapter 1. Product Overview

    This section provides information about the locations of the computer hardware. Note: The computer hardware might look slightly different from the illustrations. Front view Figure 1. Front view Storage drive activity indicator Power button USB 2.0 connector Microphone connector © Copyright Lenovo 2015, 2016...

  • Page 12: Rear View

    Note: A discrete graphics card might be installed in the Peripheral Component Interconnect (PCI) Express card area. If such a card is installed, ensure that you use the connectors on the card instead of the corresponding connectors on the computer. Lenovo S500 User Guide...
  • Page 13 Figure 2. Rear view Power cord connector Serial connector ® DisplayPort connector VGA connector USB 3.0 connectors USB 2.0 connectors Microphone connector Audio line-out connector Audio line-in connector PCI Express card area (different cards provide different connectors) Wi-Fi antenna slot Ethernet connector Security-lock slot •...
  • Page 14 Used to connect a video graphics array (VGA) monitor or other devices that use a VGA connector. • Wi-Fi antenna slot Used to install the rear Wi-Fi antenna cable connector that is optional. The rear Wi-Fi antenna is installed on the rear Wi-Fi antenna cable connector. Lenovo S500 User Guide...

  • Page 15: Computer Components

    Computer components Note: Some of the following components are optional. Figure 3. Computer components Computer cover Power supply assembly Optical drive Storage drive (a 2.5-inch or 3.5-inch storage drive) Front audio and USB assembly Card reader Battery Front Wi-Fi antenna Thermal sensor Front fan Memory modules...

  • Page 16: Parts On The System Board

    Front panel connector (for connecting LED indicators Front USB connector and the power switch) Card reader connector Clear CMOS (Complementary Metal Oxide Semiconductor) /Recovery jumper PCI Express x16 graphics card slot Front audio connector M.2 Wi-Fi card slot Lenovo S500 User Guide...

  • Page 17: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The machine type and model label is attached on the side of your computer as shown.
  • Page 18 – The integrated network interface card supports the Ethernet connector on your computer. – The discrete network interface card, which is optional, provides an additional Ethernet connector. • Wireless LAN (optional) • Bluetooth (optional) System management features • Ability to store power-on self-test (POST) hardware test results Lenovo S500 User Guide...
  • Page 19 • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer. The information includes processor type, installation date, connected printers and other peripherals, power sources, maintenance history, and so on. •...

  • Page 20: Specifications

    The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system provider.

  • Page 21: An Introduction To Lenovo Programs

    – Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. Lenovo Companion is filled with exclusive Lenovo content to help you learn more about what you can do with the computer.
  • Page 22 – Lenovo Bluetooth Lock The Lenovo Bluetooth Lock program enables you to use a Bluetooth device (such as your smartphone) as a proximity-based unit for locking or unlocking the computer automatically. By detecting the distance between the computer and the predefined Bluetooth device that you are carrying, the Lenovo Bluetooth Lock program automatically locks the computer when you walk away and unlocks the computer when you come back.

  • Page 23: Chapter 2. Using Your Computer

    Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register the computer with Lenovo, ensure that the computer is connected to the Internet. Then, go to http://www.lenovo.com/register and follow the instructions on the screen.

  • Page 24: Guidelines About Using The Optical Drive

    Note: If the tray does not slide out of the drive when you press the eject/close button, turn off the computer. Then, insert a straightened paper clip into the emergency-eject hole adjacent to the eject/close button. Use the emergency eject only in an emergency. Lenovo S500 User Guide...

  • Page 25: Recording A Disc

    Recording a disc If your optical drive supports recording, you can record a disc. Recording a disc using Windows tools To record a disc using Windows tools, do one of the following: • Burn a disc using the AutoPlay window. 1.

  • Page 26: Connecting To A Bluetooth-Enabled Device

    Note: If the Bluetooth icon is not displayed in the Windows notification area, add the icon to the notification area. See “Adding an icon to the Windows notification area” on page 13. Lenovo S500 User Guide...

  • Page 27: Chapter 3. You And Your Computer

    Comfort Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best. The following figure sets an example for your reference. © Copyright Lenovo 2015, 2016...

  • Page 28: Accessibility Information

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
  • Page 29 Ease of Access Center Ease of Access Center on the Windows operating system enables users to configure their computers to suit their physical and cognitive needs. To use Ease of Access Center, do the following: 1. Click the Start button to open the Start menu. 2.
  • Page 30 – Change the size of the items on the desktop or a window. Note: This function might not work on some windows. If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size. Lenovo S500 User Guide...

  • Page 31: Cleaning The Computer

    Then, you can type a message on the computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 32: Keeping The Computer Current

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.

  • Page 33: Moving The Computer

    – Turn on or restart the computer. Then, repeatedly press and release the F2 key until the Lenovo Rescue System program opens. Select Driver and Application Installation and follow the instructions on the screen. Note: For some keyboards, you might need to press Fn+F2 to open the Lenovo Rescue System program.
  • Page 34 Lenovo S500 User Guide...

  • Page 35: Chapter 4. Security

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 6.

  • Page 36: Viewing And Changing Security Settings In The Setup Utility Program

    The computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on the computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 37 For more information about how to use your antivirus software, refer to the help system of your antivirus software. Chapter 4 Security...
  • Page 38 Lenovo S500 User Guide...

  • Page 39: Chapter 5. Advanced Configuration

    3. Select the feature you want to enable or disable and press Enter. 4. Select the desired setting and press Enter. 5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 33. © Copyright Lenovo 2015, 2016...

  • Page 40: Enabling Or Disabling The Erp Lps Compliance Mode

    Enabling or disabling the ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable the ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when the computer is off or in sleep mode.

  • Page 41: Using Bios Passwords

    Using BIOS passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to the computer and data. You do not have to set any passwords to use the computer. However, using passwords improves computer security. If you decide to set any passwords, read the following topics. Setup Utility program password types The following types of passwords are available: •...

  • Page 42: Selecting A Startup Device

    4. Follow the instructions on the right side of the screen to change the startup device sequence. 5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 33. Selecting a temporary startup device Note: Not all discs and storage drives are bootable. Lenovo S500 User Guide...

  • Page 43: Exiting The Setup Utility Program

    To update the BIOS, do the following: 1. Go to http://www.lenovo.com/drivers. 2. Download the flash BIOS update driver for the operating system version or the ISO image version (used to create a flash update disc). Then, download the installation instructions for the flash BIOS update driver you download.
  • Page 44 Lenovo S500 User Guide...

  • Page 45: Chapter 6. Troubleshooting, Diagnostics, And Recovery

    5. Recover your operating system. See “Recovery information” on page 43. 6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. For more information about help, service, and technical assistance, see Chapter 8 “Getting information, help, and service”...

  • Page 46: Audio Problems

    • Click the volume icon in the Windows notification area on the taskbar. Then, click the speaker icon on top of the volume control. Click the Levels tab and ensure that the Balance settings are set correctly . Lenovo S500 User Guide...

  • Page 47: Cd Problems

    Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See “Adding an icon to the Windows notification area” on page 13. CD problems This section provides solutions to CD-related problems. A CD or DVD does not work Solutions: •...

  • Page 48: Intermittent Problems

    "No Operating System Found" message or the system not starting up from the correct storage drive Symptom: "No Operating System Found" message or the system not starting up from the correct storage drive Solutions: • Ensure that all storage drive signal cables and power cables are connected correctly. Lenovo S500 User Guide...

  • Page 49: Networking Problems

    • Ensure that the storage drive the computer starts up from is listed as the first startup device in the Setup Utility program. Refer to “Changing the startup device sequence permanently” on page 32. Note: In rare cases, the storage drive with the operating system might get corrupted or damaged. In such cases, you might need to replace the storage drive.
  • Page 50 2. Right-click the volume icon in the Windows notification area on the taskbar. Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See “Adding an icon to the Windows notification area” on page 13. Lenovo S500 User Guide...

  • Page 51: Performance Problems

    3. Click Playback devices. 4. If you are using the Headset profile, select Bluetooth Hands-free Audio, and then click Set Default. If you are using the AV profile, select Stereo Audio, and then click Set Default. 5. Click OK. Performance problems This section provides solutions to performance-related problems of the computer.

  • Page 52: Serial Connector Cannot Be Accessed

    • Detach and reconnect the USB connector to reset the USB device. I cannot install the Windows 7 operating system using an external USB device Solution: Go to http://www.lenovo.com/support to download and install USB drivers. Software and driver problems This section provides solutions to software- and driver-related problems.

  • Page 53: Diagnostics

    If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.

  • Page 54: Recovery Information For Windows 10

    Note: For some keyboards, you might need to press Fn+F8 to open the Advanced Boot Options window. • Use the Lenovo Rescue System program to restore the storage drive from a backup, or restore the C drive to the factory-default settings.
  • Page 55 F2 key until the Lenovo Rescue System program opens. Follow the instructions on the screen. Note: For some keyboards, you might need to press Fn+F2 to open the Lenovo Rescue System program. • Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default settings.
  • Page 56 Lenovo S500 User Guide...

  • Page 57: Chapter 7. Installing Or Replacing Hardware

    • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option. • In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 58: Removing The Computer Cover

    2. Remove the computer cover. See “Removing the computer cover” on page 48. 3. Lay the computer on its side. Lenovo S500 User Guide...

  • Page 59: Replacing The Optical Drive

    4. Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward. Figure 8. Removing the front bezel 5. To reinstall the front bezel, align the three plastic tabs on the bottom of the front bezel with the corresponding holes in the chassis.
  • Page 60 11. Align the screw hole in the new optical drive with the corresponding hole in the hard disk drive bracket. Then, tighten the screw to secure the new optical drive in place. 12. Connect the signal cable and the power cable to the new optical drive. Lenovo S500 User Guide...

  • Page 61: Replacing The Heat Sink And Fan Assembly

    13. Reinstall the front bezel. See “Replacing the front bezel” on page 48. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 56. Replacing the heat sink and fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Read this first: Important safety information”...

  • Page 62: Replacing A Memory Module

    See “Parts on the system board” on page 6. 6. Remove any parts that might prevent your access to the memory module. 7. Open the retaining clips and gently pull the memory module out of the memory slot. Figure 13. Removing a memory module Lenovo S500 User Guide...

  • Page 63: Replacing A Pci Express Card

    8. Position the new memory module over the appropriate memory slot. Ensure that the notch on the memory module aligns correctly with the slot key on the system board. Push the memory module straight down into the slot until the retaining clips close. Note: Ensure that you install memory modules following the installing sequence.

  • Page 64: Replacing The Wi-Fi Card

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 56. Replacing the Wi-Fi card Attention: Do not open your computer or attempt any repair before reading and understanding the “Read this first: Important safety information” on page iii. Notes: : Lenovo S500 User Guide...
  • Page 65 • The Wi-Fi card comes in two sizes, refer to the figure that matches your Wi-Fi card when reading this section. • The locations of Wi-Fi antenna connectors might vary. To replace the Wi-Fi card, do the following: 1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

  • Page 66: Completing The Parts Replacement

    2. Ensure that the cables are routed correctly before reinstalling the computer cover. Keep cables clear of the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover. 3. Hold the sides of your computer and gently lay it down. Lenovo S500 User Guide...
  • Page 67 4. If you have removed the front bezel, reinstall it. To reinstall the front bezel, align the three tabs on the front bezel with the corresponding holes in the chassis and pivot the front bezel inwards until it snaps into position. 5.
  • Page 68 Lenovo S500 User Guide...

  • Page 69: Chapter 8. Getting Information, Help, And Service

    Ensure that you read and understand all safety information before using the computer. Lenovo Web site The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy, upgrade, and maintain the computer. You also can do the following: •...

  • Page 70: Lenovo Support Web Site

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

  • Page 71: Purchasing Additional Services

    • Upgraded or extended hardware repair services • Custom installation services Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com Chapter 8 Getting information, help, and service...
  • Page 72 Lenovo S500 User Guide...

  • Page 73: Appendix A. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 74 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Lenovo S500 User Guide...

  • Page 75: Eurasian Compliance Mark

    The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 76: Additional Regulatory Information

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.

  • Page 77: Appendix B. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 78: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 79: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
  • Page 80 Lenovo S500 User Guide...

  • Page 81: Appendix C. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). © Copyright Lenovo 2015, 2016...

  • Page 82: Ukraine Rohs

    Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. Taiwan RoHS Lenovo S500 User Guide...

  • Page 83: Appendix D. China Energy Label

    Appendix D. China Energy Label © Copyright Lenovo 2015, 2016...
  • Page 84 Lenovo S500 User Guide...

  • Page 85: Appendix E. Energy Star Model Information

    ENERGY STAR program requirement for computers at the time of manufacture: 10HS, 10HV, 10JH, 10JJ, 10JK, and 10JL. For more information about ENERGY STAR ratings for Lenovo computers, go to http://www.lenovo.com.
  • Page 86 Lenovo S500 User Guide...

  • Page 87: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 88: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Linux is a registered trademark of Linus Torvalds.

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