Troubleshooting - LG PowerTank PMC-1010 User Manual

Troubleshooting

Please check the following contents if portable charger does not work.
If the problem is not resolved, please stop use and contact the manufacturer.
Problem
The portable charger
cannot charge the mobile
device.
The LED indicator doesn't
flash after connecting
the portable charger to
the mobile device.
The LED is not blinking
while the portable
charger is being charged
using a laptop or desktop
computer.
There is no LED light
when the LED button (1)
is pressed.
The portable charger is not
charging the mobile device.
8
Cause & Correction
• Please check compatibility of the voltage/
current specification between the portable
charger and the mobile device.
• Please check that the cable is connected
properly.
• Start charging the mobile device by pressing
the LED button (1) for one second.
• After pressing the LED button (1) for one
second, the LED will flash to indicate that the
charging process has begun.
• Please check that the PC is not powered off
or in Sleep mode. If it is, power it on or wake
it up.
• The USB port may lack power. Please
disconnect all other devices using USB ports.
• The portable charger is almost empty.
Please charge it.
• This may happen when short circuit protection
is active. For normal operation, disconnect the
portable charger with the cable first and then
charge the portable charger again.