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To our dealer
Well-performed delivery service is the first step to
a functioning aftermarket. A functioning
aftermarket is in everybody's interest:
• The customer is satisfied with their Rider. He/
she knows where to go to get help if problems
occur.
• You have a regular customer, who
recommends you and your company to other
potential customers.
• In this way we build our trademark together,
and take joint responsibility for our products
and customers.
Make sure the paper work is in good order.
Fill in the warranty and delivery documents etc.
and make sure that the customer gets the right
Operating Instructions for their machine.
Keep a customer register so that in future you can
see which machines customers have, including all
the serial numbers. This register will benefit you
when ordering spare parts and for future
marketing.
In conjunction with the delivery you should also
give the customer the information required to
ensure the safe handling and care of their
machine. Pay special attention to informing the
customer about:
• Safety instructions.
• Controls. Emphasise that one does not push in
the reversing lock on Rider 11 when engaging
the neutral position (start lock function).
• Checking of oil levels. Replenishing of oil, and
which type of oil is required.
• First oil change after the running-in period.
• The need for, and advantages of, following the
service schedule and regularly handing in their
Rider for service.
• Which fuel should be used.
• Mowing tips to get good results. Applications
for BioClip.
• Which accessories are available for the type of
Rider in question.
• Warranty regulations.
• Your company, and who the customer can turn
to if problems occur.
10
– English
Delivery measures
Packaging and unpacking
On delivery from the factory the Rider is normally
packed in special packaging. This consists of a
wooden bottom board with a top part consisting of
heavy-duty cardboard held together by plastic film.
The bottom board is provided with pallet feet and
the goods can be handled with a normal fork-lift
truck from the long side. To keep the goods as
level as possible, two men should help the truck
driver. Lift the machine and drive the truck
carefully.
Undo the plastic film and lift off the cardboard
sections. The Rider is placed on the bottom
board, braked and secured with wooden blocks.
Check that there is no transport damage after
removing the packaging. Report any damage to
the transport company in accordance with the
standard routines.
The packaging should not be returned.
Lifting from the short side requires long pallet
forks, see diagram.
Parts enclosed in packaging, Rider
The following parts are enclosed in the transport
box:
No. Part
1 Steering wheel with steering column tube
1 Socket head cap screw steering column tube
1 Lock nut steering column tube
2 Support rollers (BioClip)
6 Battery plugs
1 Operating Instructions
1 Operating and Maintenance
4 Wheels (certain markets)
WARNING!
Handle the transport box
carefully. Keep the goods as
level as possible. Use long forks
when lifting from the short side.
Instructions Briggs & Stratton
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