Motorola MC31 Series Integrator Manual page 116

8 - 6 MC31XX Series Mobile Computer Integrator Guide
Table 8-1 Troubleshooting the Mobile Computer (Continued)
Problem
Mobile computer turns
itself off.
Tapping the window
buttons or icons does
not activate the
corresponding
feature.
A message appears
stating that the mobile
computer memory is
full.
The mobile computer
does not accept scan
input.
Cause
Mobile computer is The mobile computer turns off after a period of inactivity. This period
inactive. can be set from one to five minutes, in one-minute intervals.
Battery is depleted. Recharge or replace the battery.
Battery is not Insert the battery properly. For more information see,
inserted properly. Battery on page
Touch screen not Re-calibrate the screen.
calibrated correctly.
From the mobile computer, Demo window double-tap the Ctl Panel
icon and double-tap on Touch Calibrate. Follow the screen
prompts.
The system Warm boot the system. To perform a warm boot, see
crashed. Mobile Computer on page
Too many files Delete unused memos and records. If necessary, save these
stored on the records on the host computer.
mobile computer.
Too many Remove unused installed applications from the mobile computer to
applications recover memory.
installed on the
mobile computer.
Scanning Verify that the mobile computer is loaded with a scanning
application is not application.
loaded.
Unreadable bar Ensure the symbol is not defaced.
code.
Distance between Ensure the mobile computer is within proper scanning range.
scan window and
bar code is
incorrect.
Mobile computer is Ensure the mobile computer is programmed to accept the type of
not programmed for bar code scanned.
the bar code type.
Mobile computer is If a beep on a good decode is expected and a beep is not heard,
not programmed to check that the application is set to generate a beep on good decode.
generate a beep.
Battery is low. Check the battery level. When the battery is low, the mobile
computer automatically goes into suspend mode.
Solution
1-7.
1-11.
Install Main
Resetting the