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User interface signals and their meaning
Signal
Description of signal
E1
Red outer circle. Triangle with "!" in
the center.
E2
Red outer circle. House icon with
blue thermometer. "!" in the corner.
E3
Red outer circle. House icon with red
thermometer. "!" in the corner.
E5
Red outer circle. Battery icon. "?" in
the corner.
E9
Red outer circle. Nozzle icon. "!" in
the corner.
i4
Orange outer circle. Nozzle icon. "!"
in the corner.
i5
Orange outer circle. Icon
i6
Orange outer circle. Plug icon with
arrow pointing downwards.
i7
Red outer circle. Charging cable with
triangle and "!".
i8
Orange outer circle. Filter icon. "!" in
the corner.
i10
Orange outer circle. Battery icon. "?"
in the corner.
Battery icon with low and red
volume.
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently asked questions or contact the Consumer Care Center in your country.
Problem
The appliance does not respond when
the on/off button is pushed.
The charging station is not stable on
the wall.
Meaning of signal
Malfunction of the appliance.
Remove the battery (Fig. 4), wait 10 seconds, and then put the battery back. If this
does not work, please take the appliance to a Philips service center or contact the
Consumer Care Center.
The appliance is operated below the functioning temperature.
Move the appliance to a warmer room. Do not store, charge or use the appliance at a
temperature below 5 °C or above 40 °C.
The appliance is operated above the functioning temperature.
Move the appliance to a cooler room. Do not store, charge or use the appliance at a
temperature below 5 °C or above 40 °C.
The battery is damaged.
Take the appliance to a Philips service center or contact the Consumer Care Center.
The nozzle is operated above the functioning temperature.
Switch off the appliance and wait 15 minutes. Touch the upper housing of the nozzle
to feel if it is still warm. If the nozzle is still warm, wait longer for the nozzle to cool
down. Once the nozzle has cooled down, try switching the appliance back on.
The nozzle is clogged.
Make sure the appliance is switched off. Clean the nozzle according to the user
manual and check the tube by removing the tube from the main appliance. Remove
the object in the nozzle or tube and restart the appliance.
Foreign object is stuck in the airflow passage.
.
Make sure the appliance is switched off. Clean the nozzle according to the user
manual and check the tube by removing the tube from the main appliance. Remove
the object in the nozzle or tube and restart the appliance.
The adapter is not removed.
Remove the adapter before operating the appliance.
A wrong adapter is used.
Only use the original adapter to charge the appliance.
The filter is polluted.
Clean the filter (Fig. 6). Follow the instructions on the screen or in the users manual.
You can buy new filters in the online Philips shop at www.philips.com/support or at
your Philips dealer.
The battery is not properly inserted.
Remove the battery (Fig. 4), and then put the battery back. If this does not work,
please take the appliance to a Philips service center or contact the Consumer Care
Center.
The battery level is low and needs to be charged. Charge the appliance or the battery
via the suggested charging method.
Possible cause
The display shows the battery empty icon.
The screws holding the charging station
are loose.
Solution
To charge the battery, connect the appliance to the
charging station (Fig. 5) or attach the handheld vacuum
cleaner directly to the power plug of the adapter.
Tighten the screws.
7
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