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Problem
The lighting in my nozzle, handheld,
and accessories is not bright enough.
The appliance is not charging.
The appliance is charging very slow.
The battery is charged and attached,
but the appliance cannot be switched
on.
The display shows the filter icon (code:
i8).
The mini Turbo brush does not function
properly.
The suction power does not feel stable.
The Floor Type Recognition is not
reacting logically.
The appliance delivers static shocks.
Possible cause
The accessory is not attached to the
appliance properly.
The brightness is dimmed.
The power plug is not connected properly
to the appliance or the adapter is not
inserted into the wall socket properly.
The power plug is not placed properly in
the charging station.
(code i7) An adapter other than the
supplied adapter is being used.
(code i10) The battery is not properly
installed.
(code E5) The battery malfunctions.
An external adapter or an adapter from
other appliances is used.
The appliance is still connected to the
adapter.
(code: E1) Something is wrong with the
appliance.
The filter is dirty.
The filter is old.
The roller brush is blocked.
The roller brush is blocked by fabric or
surfaces during cleaning.
The roller brush is not properly inserted
into the mini Turbo brush.
Nothing is wrong. This is the feature of
"Floor Type Recognition" being triggered.
Your appliance is detecting the floor type
and cleaning with an optimized
performance for that floor.
The brush is clogged with hair or dirt.
The appliance builds up static electricity.
The lower the air humidity, the more state
electricity is build up.
The dust and dirt that is vacuumed up is
static.
Solution
Attach the accessory to the appliance properly.
Adjust the brightness of lighting in the menu.
Make sure that the power plug is connected properly to
the appliance and that the adapter is inserted into the wall
socket properly.
Make sure the plug is fixed properly in the charging station.
Check if the plug is angled and the charging station is
holding the plug in place.
Make sure that you use the adapter supplied.
Make sure that the battery is pushed all the way in the slot
and properly installed.
The battery has failed. Replace the battery.
If you have checked the above and the appliance still does
not charge, take it to a Philips service center or contact the
Consumer Care Center.
Charge the appliance with the supplied adapter.
Remove the appliance from the adapter before restarting
it.
Remove the battery (Fig. 4), wait 10 seconds, and then put
the battery back. If this does not work, please take the
appliance to a Philips service center or contact the
Consumer Care Center.
Clean the filter (Fig. 6). Follow the instructions on the
screen or in the users manual.
You can buy new filters in the online Philips shop at
www.philips.com/support or at your Philips dealer.
If you have checked the above and the appliance still shows
the error, take it to a Philips service center or contact the
Consumer Care Center.
Remove hairs from the brush with a pair of scissors. Follow
the instructions in the user manual.
Keep the mini Turbo brush aligned with the surface and do
not push the Turbo brush into soft surfaces.
Make sure that roller brush and the mini Turbo brush are
properly connected and that there is no gap between the
parts. Follow the instructions in the manual.
No action needed. If you prefer to clean with a consistent
power of your choice, disable this smart feature in the
menu of your appliance.
Clean the brush with a pair of scissors or by hand. See the
instructions in the user manual.
Discharge the appliance by frequently holding the tube
against other metal objects in the room (for example the
legs of a table or chair, etc.). Or raise the air humidity level
in the room.
Empty the dust container and clean the filter (Fig. 6)
according to the instructions in the user manual.
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