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Chapter 1 Maintenance
［?］Data read out from a CD-ROM or a DVD drive is broken or data cannot be read out.
If contamination or residue is left on the surface of CD or DVD, clean the drive and the disc. In case a
label is attached to the surface of disc, remove the label and the residue of adhesive.
Check whether the device supports the specification of disc.
［?］Unable to detect a CD-ROM or a DVD drive.
Check whether there is a poor connection.
Check whether the drive or the cable is not damaged.
Update the driver to the latest version.
5.11
Problem of Others
［?］The server loses Serial Number and Product ID.
If the server loses Serial Number and Product ID, recover them as follows:
(1)
Power off the server. Then disconnect the plug from the outlet.
(2)
Wait 30 seconds. Then plug the server into the outlet again.
(3)
Turn on the server with the POWER button.
(4)
The server starts up and the POST screen appears.
(5)
Press the F9 key to enter the System Utilities.
If this fails, initialize the RBSU settings with the system maintenance switch (refer to "Chapter 1
7.4.3 Set the System Configuration Back to Default Values" of the maintenance guide).
(6)
Check the values of Serial Number and Product ID by selecting the menu of the System Utilities:
System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options > Advanced
Service Options.
(7)
If the values of Serial Number and Product ID are satisfactory, go to step 14.
(8)
If the values are unexpected or lost, select the menu of the System Utilities: System Configuration
> BIOS/Platform Configuration (RBSU) > System Default Options.
(9)
Select the Restore Default Manufacturing Settings option.
(10) Select this option: Yes, restore the default settings.
(11) The server restarts automatically and the POST screen appears.
(12) Press the F9 key to enter the System Utilities.
(13) Set the proper Serial Number and Product ID (indicated on the pull-out tab of the server) via the
menu of the System Utilities: System Configuration > BIOS/Platform Configuration (RBSU) >
Advanced Options > Advanced Service Options.
(14) If the RBSU settings have been changed from the defaults, check and configure the new values.
62
Product ID
Express5800/R120h-1M, R120h-2M (3rd-Gen) Maintenance Guide
Serial Number
5. Troubleshooting
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