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Chapter 2 Maintenance
2.
Troubleshooting
If this system does not operate as intended, check it according to the contents of your document before sending
it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the processing
instructions. The other contents check Maintenance Guide.
2.1
Problem of OS
[?]
Unable to apply Standard Program Package
According to your environment, individual installation of firmware and drivers may be required before
applying Standard Program Package.
Refer to Chapter 1 (3.4.1 Before the installation) for details.
When the problem does not solve, collect log by following procedure to request survey through the
supplier.
1. Sign-in to the Windows with an Administrators privilege.
2. Set the Starter Pack DVD to the drive.
3. Run the \packages\gatherlog.bat on the DVD.
4. Collect genelated Zip file.
Installation Guide (Windows Server 2019)
2. Troubleshooting
85
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