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Chapter 2 Maintenance
3.
Windows System Recovery
Recover the Windows system by using the following instructions if the system does not work normally.
3.1
Recovery of Windows Server 2019
If the Windows does not start normally, you can recover it using the feature of the Windows installation
media. To run this feature, start the installation media, and then choose Repair your computer in the setup
wizard.
We recommend that this option is performed by the system administrator.
If the RAID controller driver is required, take the following steps:
1.
After turning on the server or restarting the server, insert the OS installation media into the server.
2.
Press <F11> key during POST to start Boot Menu.
In One-Time Boot Menu, select the optical disk drive to which OS installation media is set by Step 1,
and then exit the menu.
3.
When the message "Press any key to boot from CD or DVD..." appears on the upper of the screen,
press <Enter> key to boot from the media.
While boot-up proceeds, the message "Loading files..." appears.
4.
Choose Repair your computer in the setup wizard.
5.
Click Troubleshoot.
6.
Click Command Prompt.
7.
After setting Starter Pack DVD to the drive, run the following command to load the driver:
("D:" means a drive name of DVD and this name depends on your system)
For onboard RAID controller:
drvload D:\software\010\drivers\sw_raid1_driver\ws2016_ws2019\SmartDQ.inf
When the server configures an onboard RAID controller and an internal optical disk drive, load the
driver from a removable media. ("E:" means a drive name of removable media and this name depends
on your system)
drvload E:\sw_raid1_driver\ws2016_ws2019\SmartDQ.inf
86
Note
After recovering Windows, install drivers and the Starter Pack referring to
Chapter 1 (3.6 Setup of Device Drivers) and Chapter1 (3.4 Standard Program
Package Installation).
If the Windows system cannot find hard disk drives, you cannot recover the
Windows system.
Note
When the server configures an onboard RAID controller and an internal optical
disk drive, load the driver from a removable media.
Copy the following folder from Starter Pack DVD to a removable media in
advance.
<Starter Pack>:\software\010\drivers\sw_raid1_driver
Installation Guide (Windows Server 2019)
3. Windows System Recovery
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