Call And Sim Issues; Troubleshoot Issues With Calls; Can't Make Calls - Motorola moto g24 User Manual

Fix issues : Call and SIM issues

Troubleshoot issues with calls

Select the statement that best describes your issue:
•

Can't make calls

•
Can't answer calls
•
Phone doesn't ring
•
People can't hear me
• Can't hear calls
• Don't get calls/texts
•
Screen goes black
•
Calls drop
Can't make calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If disappeared from your home screen, you just need to
SIM card not recognized
If you see or in the
1. Turn your phone off and then on again.
Press the Power + Volume up buttons simultaneously, then touch Restart to establish a new
connection with the network.
2. Do one of the following:
•
If your phone allows one SIM card, turn your phone off, then
•
If your phone allows dual SIMs, disable the SIM, then enable it again. Go to
internet > SIM preferences. Turn the SIM off
If one of the two SIMs is working,
slot. If it doesn't work in the other SIM slot, then the issue is with the SIM card and you need a
replacement from your carrier.
3. Contact your carrier to make sure your account is set up properly.
4. Ask your carrier to replace the SIM card.
5. Perform an external phone reset.
status bar or a message that the SIM is not recognized:
remove the SIM
add a shortcut for the Phone app.
remove and reinsert the SIM.
. Then turn it on .
that is not recognized and try it in the other SIM
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Settings > Network &