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Fix issues : Call and SIM issues
5.
Check if a software update is available
6.
Remove your SIM card
7.
Use safe mode
to see if apps you installed are causing the issue and uninstall as needed.
8.
Reset the phone.
Have signal, but can't make calls
1.
Turn your phone off and then on again.
Press & hold the Power + Volume up buttons simultaneously, then touch Restart to establish a new
connection with the network.
2.
Clear the cache
for the Phone app.
3.
Use safe mode
to see if apps you installed are causing the issue and uninstall as needed.
4.
Check if a software update is available
5.
Reset the phone.
Consistent busy signal
Outbound calls
1.
If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the
call from going through. Try calling again later.
2.
If you hear a fast busy signal every time you call the same number, your number may be blocked by an
app. Try calling from a different number.
Incoming calls
If you have a signal and can make calls, but callers tell you they consistently get a busy signal when calling
you, check that you haven't
Can't answer or phone doesn't ring
After each troubleshooting step, check to see if your issue is fixed.
Phone doesn't ring or ring loud enough
1.
Check your volume setting.
2.
Look for
in your
•
Open quick settings
calls.
•
Make sure your phone is set to
3.
Check that your
ringtone
4.
Is your phone connected with a
5.
If you're using a ringtone that you installed, try using a ringtone that came with the phone.
6.
Use
safe mode
to see if apps you installed are causing the issue and uninstall as needed. Begin with
application types like launchers, task killers, or anti-virus apps.
for your phone.
and reinsert.
for your phone.
blocked their
numbers.
status
bar. If you see it:
and touch
to turn Do Not Disturb off. Your phone will ring for incoming
screen calls
is not set to None.
Bluetooth
at the appropriate times.
device? If so, all audio is routed to the Bluetooth device.
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