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Password problems
Symptom/Problem Status
User name or password
cannot be used.
You forgot the password.
Other problems
Symptom/Problem Status
Cannot install software
The EPSON Total Disc Net
Administrator login screen is
not displayed.
Check/Remedy Procedure
Was the user name or password entered incorrectly?
Enter the correct user name and password. These entries are case
sensitive.
Please ask another administrator to change the password.
Check/Remedy Procedure
Is there enough available HDD space?
The software cannot be installed unless there is at least 10 GB of available
HDD space. Check the amount of available HDD space, and if there is not
enough space, increase the amount of available space.
Available HDD space needs to be enough to enable the software to run
normally.
See "Before installation" in the PP-100N User's Guide for software
operating requirements.
Are you logged on to Windows with a "computer administrator"
account (user with administrator privileges)?
When installing the software, log on as a user with administrator
privileges (belonging to the administrator group). The software cannot be
installed if you log on with user privileges. You may be asked for an
administrator password or confirmation. When asked for a password,
enter the password to proceed with operation.
Is the power of the product turned off?
Turn on the power of the product.
Is the product connected to the network correctly?
Check that this product and the client computer are connected correctly
to the network.
Is the correct address entered?
Check that the IP address, host name, or FQDN of the product was
correctly entered in the Internet Explorer address bar.
Troubleshooting
81
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