HP Compaq Presario,Presario 7479 Supplementary Manual page 83

Symptom
Internet PC will not
start.
"Illegal Operation has
Occurred" error
message is displayed.
"Non-system disk or
disk error" message is
displayed.
7-14
Problem
System files may have been damaged. You
will need to insert a start-up disk or
Windows Start-up disk to restart your
Internet PC.
Wrong memory modules were used in
upgrade, or memory modules were
installed in the wrong location.
Hard drive has been damaged.
Program being used is not Microsoft-
certified for Windows.
Configuration files are corrupt.
A diskette that does not contain system
files needed to start your Internet PC has
been inserted in drive.
Disk error has occurred.
System files have been damaged.
Hard drive has failed.
Power
Solution
1. Insert a start-up disk in the diskette drive.
2. Restart your Internet PC.
3. At the A:\ prompt, type SYS C: and press the
Enter key. The following message will be
displayed: SYSTEM TRANSFERRED. This task will
restore the system files to your hard drive.
4. Restart your Internet PC.
If this task does not restart your Internet PC, call a
Compaq Authorized Service Provider. Refer to your
Warranty Statement for details.
Verify the installation of memory modules by calling
a Compaq Authorized Service Provider. Refer to your
Warranty Statement for details.
Call a Compaq Authorized Service Provider. Refer to
your Warranty Statement for details.
Verify that program is certified by Microsoft (see
program packaging for this information).
If possible, save all data, close all programs, and
restart your Internet PC. If the error message returns
you may need to back up your personal data and
use the QuickRestore utility. See Understanding Your
Service and Support Options for details.
a
WARNING: QuickRestore reformats your hard
drive; all files will be lost.
When drive activity stops, remove the diskette and
press the spacebar. Your Internet PC will start up.
Restart your Internet PC. If the error returns, see the
next problem "System files have been damaged."
1. Insert a start-up disk in the diskette drive.
2. Restart your Internet PC.
3. At the A:\ prompt, type SYS C: and press the
Enter key. The following message will be
displayed: SYSTEM TRANSFERRED. This task will
restore the system files to your hard drive.
4. Restart your Internet PC.
Call a Compaq Authorized Service Provider. Refer to
your Warranty Statement for details.
Troubleshooting