Procedural Overview; Customer Self Repair - HP 201723-B21 - StorageWorks Modular SAN Array 1000 Hard Drive Maintenance And Service Manual

Procedural overview

To help you successfully replace hardware components on your storage system, the following information
is included in all component replacement procedures:
• Before you begin — This section may be included in the procedures to include component-specific
precautions or notices. Be sure to read and observe these statements.
• Verifying component failure — Before replacing a component, make sure that you confer with HP
technical support to verify that the hardware component has failed and that you are authorized
to replace it yourself.
Verification procedures may include:
• Viewing status and error messages sent to the controller LCD panel.
• Viewing the LED illumination patterns on the MSA and the component.
• Viewing system event logs or other reports generated by system-management tools, such as HP Systems
Insight Manager (HP-SIM).
• Removing the failed component — The procedural steps to properly remove the component, including
illustrations.
• Installing the component — The procedural steps to properly install the component, including
illustrations.
• Verifying proper operation— After replacing the component, make sure to verify that the replacement
component is operating properly.
Verification procedures may include:
• Viewing status and error messages sent to the controller LCD panel.
• Viewing the LED illumination patterns on the MSA and the component.
• Viewing system event logs or other reports generated by system-management tools, such as HP-SIM.

Customer self repair

HP products are designed with many Customer Self Repair (CSR) components to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If, during the diagnosis period, HP
(or HP service providers or partners) identifies that the repair can be accomplished by the use of a CSR
port, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory — parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
• Optional — Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE:
Some HP parts are not designed for customer self repair. To satisfy the customer warranty, HP requires that
an authorized service provider replace the part. These parts are identified as
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
60
Customer replaceable components
No
in the Illustrated parts list.