Dell Streak User Manual page 141

Problem
Unable to send or receive
multimedia messages.
Unable to send or receive e-
mail.
Internet problems
Unable to connect to the
network.
Media problems
Windows Media Player on
my computer cannot play
the sounds of the video
captured using the device.
Possible causes
Your device is in Airplane
mode with no wireless
connectivity.
No MMS service is available.
Your MMS settings are not
configured properly.
Not enough space left on your
device memory.
The Internet connection or the
e-mail setting is not configured
properly.
Invalid SIM card.
You are not within the
network's service area.
Poor signal.
The device records video
sounds in amr format, but
Windows Media Player does
not support amr decoding.
Possible solutions
Touch the status area on the
status bar and clear the
Airplane mode check box.
Subscribe to the MMS service
from your network service
provider.
Check your network
connection, and confirm with
your network service provider
if your MMS settings are
configured correctly.
Check if there is enough space
on your device memory. Delete
useless data to free space if
necessary.
Check your network
connection, and confirm with
your e-mail service provider if
your e-mail setting has been
configured correctly.
Contact your service provider.
Check the service area with
your service provider.
Move to an open space or if
you are inside a building, move
closer to a window.
Play the video using a video
player with the amr decoder,
such as QuickTime.
Troubleshooting
141