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Q
Why don't I have an on-screen offer to purchase Pay Per View programs?
A
There are four possibilities: 1) Your DST-3000 receiver is not connected to a phone line;
2) Your DST-3000 is connected to a phone line but DIRECTV does not realize that it is;
3) DIRECTV has disabled your ability to make on-screen purchases. Call DIRECTV at 1-
800-DIRECTV (1-800-347-3288) for assistance; or 4) The Pay Per View program is not
available for purchase.
Q
Can I receive my local TV programs through my DST-3000 receiver?
A
There are three ways to receive local programming:
1)
If you are in an area where local programming is available via satellite, contact
DIRECTV to arrange for the necessary subscription package.
2)
Install a traditional antenna (roof mounted, attic mounted, or rabbit ears).
If you should select item 1 above, your local programming will appear in the program guide
just as any other channel. For options 2 or 3, connect the cable for the local signal to the IN
FROM ANTENNA input on the back of your DST-3000 receiver.
Q
If I have questions about my satellite system or need to have it serviced, whom should I
call?
A
For issues regarding your equipment, contact your dealer first. They are the most familiar
with your installation and needs. If you would like, visit our web site at www.toshiba.com/
tacp, or call the Toshiba Customer Solutions Center at 1-888-867-4377.
If you need assistance with your subscription, such as adding channels, contact DIRECTV
at 1-800-DIRECTV (1-800-347-3288).
Q
I thought I had set an event to record on my VCR but, when I played the tape back, nothing
was there. What could be wrong?
A
There are several possible reasons for this. First, check that the VCR was programmed
correctly and left turned on and the input matches the output from your DST-3000 receiver
(no SD output with HD on). Confirm that you were authorized to tape the chosen program.
Q
I picked up my telephone and it was making a hissing and squealing sound. Why?
A
Your DST-3000 receiver was reporting any pay per view activity that may have occurred.
This happens very infrequently and lasts for only a minute or so.
Q
What if my question isn't listed here?
A
Visit our website at www.toshiba.com/tacp for more Frequently Asked Questions, or call
the Toshiba Customer Solutions Center at 1-888-867-4377.
Appendix A-2
Toshiba DST-3000 High Definition Digital Receiver
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