Troubleshooting; Overview; Identifying Your Problem - Brother MFC-9970CDW Network User's Manual

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Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using Brother
machine. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother
Solutions Center at: http://solutions.brother.com/.
Please go to the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model
page to download the other manuals.

Identifying your problem

Make sure that the following items are configured before reading this chapter.
First check the following:
The power cord is connected properly and the Brother machine is turned on.
The access point (for wireless), router or hub are turned on and its link button is blinking.
All protective packaging has been removed from the machine.
The toner cartridges and drum unit are installed properly.
The front and back covers are fully closed.
Paper is inserted properly in the paper tray.
(For wired networks) A network cable is securely connected to the Brother machine and the router or hub.
Go to the page for your solution from the lists below
 I cannot complete the wireless network setup configuration. (See page 81.)
 The Brother machine is not found on the network during the MFL-Pro Suite installation. (See page 81.)
 The Brother machine cannot print or scan over the network. (See page 82.)
 The Brother machine is not found on the network even after successful installation. (See page 82.)
 I'm using security software. (See page 84.)
 I want to check my network devices are working properly. (See page 85.)
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