Understanding Error Messages - Brother MFC-9970CDW Network User's Manual

Web Based Management

Understanding Error Messages

You can confirm the error status on the LCD of your machine or Connection Status in Web Based
Management.

Server Timeout
This message will appear when you cannot connect to the server.
Make sure that:
• Your server address is correct.
• Your server is connected to the network.
• The machine is connected to the network.

Authentication Error
The message will appear when your Authentication Setting is not correct.
Make sure that:
1
• Username and Password in Authentication Setting is correct.
1
If the username is part of a domain, please input the username in one of the following styles: user@domain or domain\user.
• Confirm the time of the log file sever matches the time from the SNTP server, or the Date&Time
settings.
• Confirm the SNTP time server settings are configured correctly so the time matches the time used for
authentication by Kerberos or NTLMv2. If there is no SNTP server make sure the Date&Time and
Time Zone settings are set correctly using Web Based Management or the control panel so the
machine matches the time being used by the server providing the authentication.

File Access Error
This message will appear when you cannot access the destination folder.
Make sure that:
• Directory name is correct.
• Directory is write-enabled.
• File is not locked.

Wrong Date&Time
This message will appear when your machine does not obtain the time from the SNTP time server. Make
sure that:
• Confirm the settings to access the SNTP time correctly using Web Based Management.
• If no SNTP server is being used, confirm the Date & Time set on the control panel matches the time
used by the server providing the authentication.
Note
If you choose the Cancel Print option in Web Based Management the Log Access Error message will
remain on the LCD for about 60 seconds.
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