Brother MFC-J4310DW Network User's Manual page 82

Troubleshooting
I cannot complete the wireless network setup configuration. (continued)
Question
Are your security settings
(SSID/Network Key)
correct?
Are you using MAC address
filtering?
Is your WLAN access
point/router in stealth
mode? (not broadcasting
the SSID)
The Brother machine is not found on the network during the MFL-Pro Suite installation.
Question
Is your computer connected
to the network?
Is your machine connected
to the network and does it
have a valid IP address?
Are you using security
software?
Are you using a mobile
Wi-Fi router?
Is your Brother machine
placed too far from the
WLAN access point/router?
Interface Solution
wireless  Confirm the security settings using the Wireless Setup Helper utility. For
more information and to download the utility, see the Downloads page for
your model at http://solutions.brother.com/.
 Reconfirm and choose the correct security settings.
• The manufacturer's name or model no. of the WLAN access
point/router may be used as the default security settings.
• See the instructions supplied with your WLAN access point/router for
information on how to find the security settings.
• Ask the manufacturer of your WLAN access point/router or ask your
Internet provider or network administrator.
 For information on what the SSID and Network Key are, see SSID,
Network Key and channels in the Network Glossary.
wireless Confirm that the MAC address of the Brother machine is allowed in the filter.
You can find the MAC address from Brother machine's control panel. (See
Function table and default factory settings on page 41.)
wireless  You should input the correct SSID name or Network Key by hand.
 Check the SSID name or the Network Key in the instructions supplied
with your WLAN access point/router and reconfigure the wireless
network setup. (For more information, see Configuring your machine
when the SSID is not broadcast on page 23.)
Interface Solution
wired/ Make sure that your computer is connected to a network e.g. a LAN
wireless environment or internet services. For further support on your network
problems, please contact your network administrator.
wired/ Print the Network Configuration Report and check that
wireless Ethernet Link Status or Wireless Link Status is Link OK. See Printing
the Network Configuration Report on page 39.
If the report shows Link DOWN (wired) or Failed To Associate (wireless),
ask your network administrator whether your IP address is valid or not.
wired/  Choose to search for the Brother machine again on the installer dialog.
wireless
Allow access when the alert message of the security software appears

during the MFL-Pro Suite installation.
For more information about security software, see I'm using security

software. on page 79.
wireless The privacy separator on your mobile Wi-Fi router may be enabled. Confirm
that the privacy separator is disabled.
wireless Place your Brother machine within about 3.3 feet (1 meter) from the WLAN
access point/router when you configure the wireless network settings.
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