Brother MFC-J4310DW Network User's Manual page 85

Troubleshooting
The Brother machine cannot print or scan over the network.
The Brother machine is not found on the network even after successful installation. (continued)
Question
Are you connecting the
Brother machine to the
network using wireless
capabilities?
I have checked and tried all
of above, however the
Brother machine does not
print/scan. Is there anything
else I can do?
I'm using security software.
Question
Did you choose to accept
the security alert dialog
during the MFL-Pro Suite or
BRAdmin Light installation
or when using the
printing/scanning features?
I want to know the
necessary port number for
the security software
settings.
I want to check my network devices are working properly.
Question
Is your Brother machine,
access point/router or
network hub turned on?
Where can I find the Brother
machine's network settings,
such as IP address?
Interface Solution
wireless  Print the WLAN Report to confirm the state of a wireless connection. (For
how to print, see Printing the WLAN Report on page 40.)
If the printed WLAN report shows the connection failed, check the error
code on the printed report.
See Quick Setup Guide: Troubleshooting
 See The Brother machine is not found on the network during the
MFL-Pro Suite installation. on page 76.
wired/ Uninstall the MFL-Pro Suite and reinstall it.
wireless
Interface Solution
wired/ If you did not choose to accept the security alert dialog, the firewall function
wireless of your security software may be rejecting access. Some security software
might block access without showing a security alert dialog. To allow access,
see the instructions of your security software or ask the manufacturer.
wired/ The following port numbers are used for Brother network features:
wireless
 Network scanning
 PC-FAX RX
 Network scanning/printing
i Port number 137 and 161 / Protocol UDP
 BRAdmin Light
1 ®
Windows only.
For details on how to open the port, see the instructions of the security
software or ask the manufacturer.
Interface Solution
wired/ Make sure you have confirmed all instructions in Make sure that the
wireless following items are configured before reading this chapter. on page 75.
wired/ Printing the Network Configuration Report. See Printing the Network
wireless Configuration Report on page 39.
1
i Port number 54925 / Protocol UDP
1
i Port number 54926 / Protocol UDP
1
, PC-FAX RX
1
i Port number 161 / Protocol UDP
1 1
, Remote Setup
9
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