Sharp AQUOS BD-MPC41U Operation Manual page 84

Troubleshooting
Network
Problem
Cannot connect to the Internet.
Cannot download BD-LIVE contents.
AQUOS LINK
Problem
AQUOS LINK function does not work
properly.
AQUOS TV remote control does not
operate this system.
Cannot reproduce sound from
AQUOS TV with this system.
No sound or picture.
Power turns off suddenly.
Switching on this system does not
turn on AQUOS TV.
During playback of video media,
there is a time lag (lip sync error)
between the image on the AQUOS
TV and the sound from this system.
Other
Problem
The TV operates incorrectly.
The system heats up during use.
STANDBY indicator will remain lit.
When a button is pressed, the
system does not respond.
The preset channel cannot be
recalled.
The settings have been erased.
82
Possible causes and solutions
• Is the LAN cable connected properly?
• Is the wrong cable such as a modular cable used? Connect a LAN cable to the
ETHERNET terminal. (Page 32)
• Is the power for the connected equipment, such as broadband router or modem
turned on?
• Is the broadband router and/or modem properly connected?
• Is the proper value(s) set in the network setting? Check "Communication Setup".
(Pages 71-73)
• Is the LAN cable connected properly?
• Is the USB memory device properly connected? Check that the USB memory
device is connected to the USB1 or USB2 termial on this system.
• Check if the BD disc supports BD-LIVE.
• Check the setting for "BD Internet Access". (Page 70)
Possible causes and solutions
• Is the HDMI cable properly connected? Connect the HDMI cable correctly and then
perform the reset procedure. (Page 83)
• Try switching the input manually to check whether video from the system is
reproduced.
• Is the AQUOS TV remote control being pointed at the AQUOS TV?
• Is the AQUOS TV set to "By AQUOS AUDIO SP" mode? (Page 44)
• Is an HDMI CEC-enabled component being used?
• Check whether the batteries of the AQUOS TV remote control are still good.
• Are the AQUOS TV audio output and the DIGITAL AUDIO IN (OPTICAL) terminal on
this system connected correctly via optical digital cable? (Page 24)
• Is the AQUOS TV set to "By AQUOS AUDIO SP" mode? (Page 44)
• Is HDMI compliant equipment being used?
• Is the HDMI cable connected correctly? Connect the HDMI cable correctly and then
perform the reset procedure. (Page 83)
• Do not connect or disconnect an HDMI cable while power is on. This may lead to
operation problems and can cause the picture to disappear.
• Is the HDMI cable connected correctly? Connect the HDMI cable correctly and then
perform the reset procedure. (Page 83)
• Try setting this system to the playback condition. When playback is activated, power
to AQUOS TV should come on.
• Try setting the audio delay function. (Page 63) This will delay the sound reproduced
by this system, which serves to reduce the lip sync error.
Possible causes and solutions
• Some TVs with wireless remote control capability may operate incorrectly when
using the remote control of this system. Use such TVs away from the main unit.
• When using this system, the console cabinet may heat up depending on the usage
environment. This is not a malfunction.
• When the AC cord is removed from the outlet, the STANDBY indicator will remain lit
for a short period. This is normal and is not a malfunction.
• Set this system to the stand-by mode and then turn it back on. If the problem still
exists, reset it. (Page 83)
• Did you remove the plug from the AC outlet, or did a power failure occur? Preset the
channel again.
• If this system is unplugged (or there is a power failure) for more than about 1 hour
while its power is on, the settings will be lost. Make sure that you turn off this system
before unplugging the power cord.
• When there is a power interruption or the power cord is unplugged from the AC
outlet with the power on, all settings return to the factory preset values.