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Fujitsu TeamPoS 3600 Series Installation & Maintenance Manual

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Summary of Contents for Fujitsu TeamPoS 3600 Series

  • Page 1 Installation & Maintenance Manual Team 3600 Series...
  • Page 2 Team 3600 Series Preface This page intentionally left blank...

  • Page 3: Installation And Maintenance

    Team 3600 Series Preface ® TeamPoS 3600 Series Installation and Maintenance Manual...
  • Page 4 Team 3600 Series Preface This page intentionally left blank...
  • Page 5 3600 Series Preface Fujitsu endeavors to ensure that the information in this document is correct and fairly stated but does not accept liability for any error or omission. The development of Fujitsu products and services is continuous and this published information may not be up to date.

  • Page 6: Regulatory Information

    Team 3600 Series Preface Regulatory Information Radio Frequency Interference Requirements – U.S.A. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 7 Team 3600 Series Preface Safety Hazardous Voltage Caution: Hazardous voltage, service engineer only to open top cover, and back plane assembly. Attention: Tension dangereuse. Seul un technicien de maintenance est autorisé à ouvrir le couvercle ou le fond de panier. Lithium-Ion Battery Caution: Danger of explosion if the Lithium-Ion battery is incorrectly replaced.

  • Page 8: Table Of Contents

    Overview ......................1-1 TeamPoS 3600 Series Controller Flow Diagram ............1-2 Front Panel LEDs and Switches ................1-3 1.2.1 TeamPoS 3600 Series Front Panel Switch ..............1-4 Intelligent PINs (Product Identification Numbers) ............ 1-5 Chapter 2. Environmental Specifications ................2-1 Environmental Specifications for TeamPoS 3600 Series ..........
  • Page 9 Team 3600 Series Preface Chapter 7. Maintenance ....................... 7-1 Periodic Maintenance ....................7-1 7.1.1 Power ON and OFF Sequence ................... 7-1 7.2. Replacing the Motherboard ..................7-3 7.2.1 Motherboard Layout ....................7-5 Replacing CPU and Heat Sink ................... 7-6 7.4. Replacing the Hard Disk Drives ................

  • Page 10: Chapter 1. Overview

    Team 3600 Series Overview Chapter 1. Overview Team 3600 Series This manual is provided to illustrate how to install and maintain the describes in detail the procedures required for field installation and maintenance, including site preparation, equipment inspection, CMOS settings, and troubleshooting the controller. Team 3600 Series The following sections provide a brief overview of the...

  • Page 11: Teampos 3600 Series Controller Flow Diagram

    Team 3600 Series Overview Team 3600 Series Controller Flow Diagram 36XX Motherboard Tray Assembly Front Panel USB (STD) CPU: Celeron 440: Core 2 Duo E8400 and E7400 Dual Core: E5300 CD-RW/DVD Memory: 1GB to 8GB DDR2 Lithium Battery 3.5" SATA HDD 3.5"...

  • Page 12: Front Panel Leds And Switches

    Team 3600 Series Overview Front Panel LEDs and Switches Team 3600 Series The following graphic and table show the unit LEDs and switches: HDD LED Reset Switch Button Power LED Green Power Switch USB Port HARD DISK DRIVE Channel 1 HARD DISK DRIVE Channel 0 D900000338...

  • Page 13: Teampos 3600 Series Front Panel Switch

    Team 3600 Series Overview Team 3600 Series 1.2.1 Front Panel Switch Name Symbols Mounting Position Remark Switch/LED Color Depending on the CMOS setup, the power switch can be instant off or Power Switch Outside front panel delayed off, when unit is powered Indicates AC power is supplied to the power supply and all DC Power LED...

  • Page 14: Intelligent Pins (Product Identification Numbers)

    Team 3600 Series Overview 1.3 Intelligent PINs (Product Identification Numbers) Team 3600 Series Controller Intelligent PIN Configuration Guidelines Digit: Digit Digit Interface Options Digit Memory Digit Chassis Motherboard 0: No I/O Card 1: 1 GB 5: 5 GB 1: 2.0 GHz Celeron 440 1: Powered USB option 2: 2 GB 6: 6 GB...
  • Page 15 Team 3600 Series Overview This Page Intentionally Left Blank D900000338 Issue 3 1- 6...

  • Page 16: Chapter 2. Environmental Specifications

    Team 3600 Series Environmental Specifications Chapter 2. Environmental Specifications D900000338 Issue 3...

  • Page 17: Environmental Specifications For Teampos 3600 Series

    Team 3600 Series Environmental Specifications Team 3600 Series 2.1 Environmental Specifications for Team 3600 Series Specifications Width (13.38”) External dimensions mm (inches) / without Depth (19.29”) rubber feet Height (5.35”) Weight kg (lbs) (Full Configuration) (26.7) Front 39.4 Rear 39.4 Maintenance area mm (inches) Right...
  • Page 18 Team 3600 Series Environmental Specifications This page intentionally left blank. D900000338 Issue 3...

  • Page 19: Chapter 3. Dimensions

    TeamPoS 3000 XL and XL Installation and Maintenance Manual for their dimensions. TeamPoS 3600 Series Controller 5 .35” (without rubber feet) 137.9 5.43” (with rubber feet) 19.29” 13.38” TeamPoS 3600 Series Controller and Integration Kit 142.8 5.62” 19.29” 17.72” D900000338 Issue 3...
  • Page 20 Team 3600 Series Dimensions This page intentionally left blank. D900000338 Issue 3...

  • Page 21: Chapter 4. Site Preparation

    • Inspect the exterior of each unit for any obvious physical damage (scratches or abrasions on painted or display surfaces, or on plastic surfaces) that could have occurred during shipping. • Damaged equipment received from a source other than Fujitsu Foothill Ranch facility should be reported to the sender. D900000338...

  • Page 22: Reporting Shipment Damage

    If any damage is detected, it is both the recipient's and the carrier's responsibility to note the damage. Follow all applicable policies and procedures for notifying the carrier, management, and Fujitsu of the damage, and for filing damage claims. Please note that all components are packaged separately. Keep the packaging in case it is necessary to return any of the components.

  • Page 23: Preparing For Installation

    Team 3600 Series Site Preparation Preparing for Installation: Before installing equipment, perform the following steps: • Move all terminal components, accessories, and cables to the locations specified in your local site plan. • Position the cables according to the site plan. Make sure you have the correct data cable at each terminal location.

  • Page 24: General Requirements

    3. For protection against electric shock, certain parts of this equipment, including the interface connections have been designed so that the voltage is limited to a safe value. In order to maintain this protection it is essential that any equipment connected to Fujitsu products shall have interface connections which are similarly protected.
  • Page 25 • Fujitsu supplied cables should be used to connect the system to the power supply outlet but, where this is not possible, the minimum requirement for the mains cables is as follows: For connection to 100-240V phase-to-neutral power supply systems;...
  • Page 26 94V-1. For more information or to download the latest manuals for your Fujitsu point of sales(s) equipment, please go to the Fujitsu website: http://www.fujitsu.com/us/services/retailing/...

  • Page 27: Installation With Other Equipment

    Team 3600 Series Site Preparation Installation with Other Equipment Team 3600 Series In most cases, dedicated AC mains circuits are not required for the terminal. In rare instances, other electrical equipment sharing power with the terminal may cause adverse effects on the terminal. When this occurs, electrical isolation may be required and is the responsibility of the customer or installing contractor.

  • Page 28: Mains Power Cables

    Team 3600 Series Site Preparation Mains Power Cables Team 3600 Series The mains power cable for the terminal is terminated with a plug suitable for the ordering country. Caution: The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/ installed near the equipment and is easily accessible.

  • Page 29: Chapter 5. Installation

    Team 3600 Series Installation Chapter 5. Installation Note: The procedures in this chapter are intended for authorized service personnel only. Caution: Confirm that the external power source is 100-240 VAC before starting the operation. To prevent electric shock, confirm that the AC cable is removed from the AC outlet anytime the panels are removed.
  • Page 30 Team 3600 Series Installation To close lift the front door and push both sides until it is firmly seated in place Use the keys to then lock the front door. D900000338 Issue 3...

  • Page 31: Removing The Motherboard Tray Assembly

    Team 3600 Series Installation Removing the Motherboard Tray Assembly Caution: Be sure to observe all ESD precautions and power off procedures. Disconnect the AC power cord from the controller. Pull the release tabs out on both sides and turn them to disengage the lock. Grab the side handle by the index finger to the ring finger, and put the thumb on the top cover.
  • Page 32 Team 3600 Series Installation Pull the entire assembly out of the controller by holding the top cover by the thumb and pulling the side handle. D900000338 Issue 3...
  • Page 33 Team 3600 Series Installation To reinstall, slide the motherboard assembly back into the chassis. Push in firmly until motherboard assembly engages then lock into place by releasing the locks on the rear of the controller. Reconnect the power cable. D900000338 Issue 3...

  • Page 34: Installing The Hard Disk Drives

    Caution: Hard disk drives come pre-installed and tested in their tray from the factory. Replacing the disk drive with other manufacturer disk drives is not supported by Fujitsu. It is highly recommended that only trained service personnel replace the hard disk drives.
  • Page 35 Team 3600 Series Installation 4. Slide the hard drive into the controller hard drive slot until it cannot go in any further. 5. Press down firmly on the latch to make the drive lock in place. 6. Close the front panel (See Section 5.1). D900000338 Issue 3...

  • Page 36: Installing Memory

    Team 3600 Series Installation Installing Memory Caution: Be sure to observe all ESD precautions and power off procedures. Team 3600 Series motherboard has four memory sockets or slots that can use 1GB or 2GB DDR2 memory in any combination. 1. Disconnect the AC power cord from the controller. 2.

  • Page 37: Installing The Cd-Rw/Dvd Drive

    Team 3600 Series Installation Installing the CD-RW/DVD Drive Caution: Be sure to observe all ESD precautions and power off procedures. Disconnect the AC power cord from the controller. Remove the top cover by first unlocking the front key lock and depressing the buttons on either side of the controller.
  • Page 38 Team 3600 Series Installation Remove the filler plate from the CD-RW/DVD drive slot Slide the CD-RW/DVD drive into the slot from the front of the controller Insert CD-RW/DVD drive connector into the rear of unit. D900000338 Issue 3 5-10...
  • Page 39 Team 3600 Series Installation Insert the other side of CD-RW/DVD drive cable connector into the connector on the chassis. Insert the retaining clips into both sides of the drive in the rear and then snap into place Secure the cover of the controller back into place. D900000338 Issue 3 5-11...

  • Page 40: Installing Pci And Pci Express Add-In Card(S)

    Team 3600 Series Installation Installing PCI and PCI Express Add-In Card(s) Caution: Be sure to observe all ESD precautions and power off procedures. Viewing the backplane assembly from the rear, there are four vertical slots on the right hand side for four PCI cards.
  • Page 41 Team 3600 Series Installation Remove the appropriate PCI filler plate by pushing it out away from the chassis. Insert the PCI card into the slot and seat firmly. If installing PCIe cards only use low profile cards. D900000338 Issue 3 5-13...
  • Page 42 Team 3600 Series Installation Secure the PCI locking arm back into place. Reinstall the motherboard assembly or top cover and secure into place. D900000338 Issue 3 5-14...

  • Page 43: Installing The I/O Boards

    Team 3600 Series Installation Installing the I/O boards TP3600 Back Panel at a Glance Caution: Be sure to observe all ESD precautions and power off procedures. Team 3600 Series The following I/O board options are available on the 1. No I/O board. 2.

  • Page 44: No I/O Board

    Team 3600 Series Installation 6. Powered USB with Cash Drawer and Legacy I/O Board (7 powered USB ports and one RJ25 Port and 3 RS232 ports) 5.7.1 No I/O Board Backplane assembly will have one filler plate that covers the entire I/O board opening. D900000338 Issue 3 5-16...

  • Page 45: Powered Usb/Legacy I/O Board

    Team 3600 Series Installation 5.7.2. Powered USB/Legacy I/O Board Caution: Be sure to observe all ESD precautions and power off procedures. The Powered USB / Legacy I/O board has 8 powered USB connections installed and 3 RS232 ports. 1. Disconnect the AC power cord from the controller. 2.
  • Page 46 Team 3600 Series Installation 3. Connect the data cables to the I/O board 4. Insert the I/O board into the fitted slots on the motherboard assembly. D900000338 Issue 3 5-18...
  • Page 47 Team 3600 Series Installation Secure the I/O board with two screws. Connect the power cables to the I/O board. Power ports Connect the 3 I/O cables to appropriate slots on the motherboard. D900000338 Issue 3 5-19...
  • Page 48 Team 3600 Series Installation Connect the I/O board connectors here Reinstall the motherboard or top cover assembly. D900000338 Issue 3 5-20...
  • Page 49 Team 3600 Series Installation 5.7.2.1. Legacy Board Layout The COMM board contains six jumpers. Three of the jumpers (CN4, CN5, & CN6) will either provide +5 V on pin 9 of DB9 connector or provide the RI signal on that pin. Default is set as RI on that pin.

  • Page 50: Powered Usb I/O Board

    Team 3600 Series Installation 5.7.3. Powered USB I/O Board Caution: Be sure to observe all ESD precautions and power off procedures. The Powered USB I/O board has 6 powered USB connections installed. 1. Disconnect the AC power cord from the controller. 2.
  • Page 51 Team 3600 Series Installation 4. Insert the I/O board into the fitted slots on the motherboard assembly. 5. Secure the I/O board with two screws. D900000338 Issue 3 5-23...
  • Page 52 Team 3600 Series Installation 6. Connect the power cable to the I/O board. Power ports 7. Connect the I/O cable to appropriate slot on the motherboard. Connect the I/O board connector here 8. Reinstall the motherboard or top cover assembly. D900000338 Issue 3 5-24...

  • Page 53: Legacy I/O Board

    Team 3600 Series Installation 5.7.4. Legacy I/O Board Caution: Be sure to observe all ESD precautions and power off procedures. The Legacy I/O board has 2 powered USB connections installed and 3 RS232 ports. For Legacy I/O board jumper settings refer to section 5.7.2.1. 1.
  • Page 54 Team 3600 Series Installation 4. Insert the I/O board into the fitted slots on the motherboard assembly. 5. Secure the I/O board with two screws. 6. Connect the power cable to the I/O board. Power ports D900000338 Issue 3 5-26...
  • Page 55 Team 3600 Series Installation 7. Connect the I/O cables to appropriate slot on the motherboard. Connect the I/O board connectors here Reinstall the motherboard or top cover assembly. D900000338 Issue 3 5-27...

  • Page 56: Powered Usb/Legacy I/O Board With Cash Drawer Port

    Team 3600 Series Installation 5.7.5. Powered USB/Legacy I/O Board with Cash Drawer Port Caution: Be sure to observe all ESD precautions and power off procedures. The Powered USB / Legacy I/O board with Cash Drawer Port has 7 powered USB connections installed and 3 RS232 ports and 1 RJ25 port.
  • Page 57 Team 3600 Series Installation 3. Connect the data cables to the I/O board 4. Insert the I/O board into the fitted slots on the motherboard assembly. D900000338 Issue 3 5-29...
  • Page 58 Team 3600 Series Installation Secure the I/O board with two screws. Connect the power cables to the I/O board. Power ports Connect the 3 I/O cables to appropriate slots on the motherboard. Connect the I/O board connectors here Reinstall the motherboard or top cover assembly. D900000338 Issue 3 5-30...

  • Page 59: Powered Usb Board With Cash Drawer Port

    Team 3600 Series Installation 5.7.6. Powered USB Board with Cash Drawer Port Caution: Be sure to observe all ESD precautions and power off procedures. The Powered USB / Legacy I/O board with Cash Drawer Port has 7 powered USB connections installed and 3 RS232 ports and 1 RJ25 port.
  • Page 60 Team 3600 Series Installation Secure the I/O board with two screws. Connect the power cables to the I/O board. Power ports Connect the 3 I/O cables to appropriate slots on the motherboard. D900000338 Issue 3 5-32...
  • Page 61 Team 3600 Series Installation Connect the I/O board connectors here Reinstall the motherboard or top cover assembly. D900000338 Issue 3 5-33...

  • Page 62: Integration Kit Assembly And Controller Installation

    Team 3600 Series Installation 5.8 Integration Kit Assembly and Controller Installation The integration kit is designed to contain the controller when the terminal is configured in a stacked condition. Six rubber feet are pre-installed on the bottom plate. Two spacers and two thumbscrews are provided for installation on top of cash drawers.
  • Page 63 Team 3600 Series Installation Back Panel (Option) 2. Assemble side plates together with the bottom plate by using the screws provided. Place bottom plate over the edge of a table to make installing the first side plate easier. D900000338 Issue 3 5-35...
  • Page 64 Team 3600 Series Installation 3. Assemble the front panel end and the front panel bracket together. Screw the bracket together with the front panel 4. Place the assembled front panel end and bracket onto the bottom plate. Insert the front panel bracket into the small pin on the bottom plate D900000338...
  • Page 65 Team 3600 Series Installation 5. Place top plate and secure it with screws provided. Make sure the pin on the top plate is inserted into the front panel bracket. 6. Integration Kit assembly completed. D900000338 Issue 3 5-37...
  • Page 66 Team 3600 Series Installation 7. To insert TeamPoS 3600 Series controller, push down the spring loaded plunger with a pen or other tool and rotate the front panel clockwise until it locks into place. Push down the spring loaded plunger with a pen...
  • Page 67 Team 3600 Series Installation 8. Remove the 4 rubber feet from the controller. 9. Slide the controller into the integration kit until it stops. 10. Then push the spring plunger down and rotate the panel counterclockwise back into position. D900000338 Issue 3 5-39...
  • Page 68 Team 3600 Series Installation 11. The panel should be locked in position and flush with the controller front panel. 12. Back panel is available if customers prefer to cover the rear end of the integration kit to provide cable security and pleasant visual presentation 13.
  • Page 69 Team 3600 Series Installation 14. Note that there are two hooks on the back panel. 15. Make sure to attach the hooks on the back panel to the U opening on the rear end of the integration kit. 16. Push the panel down to secure the panel onto the integration kit. D900000338 Issue 3 5-41...
  • Page 70 Team 3600 Series Installation 17. Back panel installed 18. When removing the back panel, push up on the panel to release the hooks from the U opening 19. Remove the back panel. D900000338 Issue 3 5-42...
  • Page 71 Team 3600 Series Installation 20. When removing the controller from the integration kit, if the cables are short, remove the cables at the back panels first. 21. And then either pull the controller from the front or push the controller from the back away from the integration kit for complete removal.
  • Page 72 Team 3600 Series Installation 23. If you receive the shipment of the controller already installed in an assembled integration kit, remove the 3 security shipping screws at the bottom of the integration kit to allow the controller to be removed. D900000338 Issue 3 5-44...

  • Page 73: Chapter 6. General Operations

    Team 3600 Series General Operations Chapter 6. General Operations System Operations This section contains general and periodic care and maintenance, and power ON and OFF Team 3600 Series procedures for the terminal. 6.1.1 General Care and Maintenance General cleaning of the terminal is required on a regular basis. In particular, dust must be removed from external components, air vents, fans, and exhaust screens to allow sufficient airflow to maintain proper internal operating temperatures.

  • Page 74: Powering On

    Team 3600 Series General Operations 6.1.3 Powering ON Make sure all peripherals are securely connected to the controller. Make sure the power cord is plugged into the power source. Press the ON switch. Confirm the power LED is ON and not blinking, indicating the successful completion of power-up diagnostics.

  • Page 75: Chapter 7. Maintenance

    Team 3600 Series Maintenance Chapter 7. Maintenance Note: The procedures in this chapter are intended for authorized service personnel only. Caution: Confirm that the external power source is 100-240 VAC before starting the operation. To prevent electrical shock, confirm that the AC cable is removed from the AC outlet anytime the covers are removed.
  • Page 76 Team 3600 Series Maintenance 4. Confirm the power LED is lit solid, indicating the successful completion of power-up diagnostics. Note: Some peripherals, such as scanners and scales, may be separately powered. Check the peripheral manuals for instructions on powering on these peripherals. Any hardware errors detected on power up will appear on the operator display (LCD).

  • Page 77: Replacing The Motherboard

    Team 3600 Series Maintenance 7.1.1.2 Powering OFF 1. Press the ON/OFF switch. Note: For proper shutdown procedures, see the application software documentation. 7.2. Replacing the Motherboard Caution: Be sure to observe all ESD precautions and power off procedures. Before installing a new motherboard, ensure that the replacement motherboard jumpers have been set correctly.
  • Page 78 Team 3600 Series Maintenance 5. Remove the nine screws that connect the motherboard to the chassis. Remove these 9 screws Note: Depending on your maintenance procedures, it may be necessary to remove the CPU, heat sink, memory and/or PCI cards from the old motherboard and reinstall on the new motherboard.

  • Page 79: Motherboard Layout

    Team 3600 Series Maintenance 7. Reconnect the all disconnected devices. Reinstall any other optional hardware. See note above. 8. Reinstall the motherboard tray assembly or the top cover. 7.2.1 Motherboard Layout CN3 jumper setting: 1-2: Normal 2-3: Clear CMOS D900000338 Issue 3...

  • Page 80: Replacing Cpu And Heat Sink

    Team 3600 Series Maintenance Replacing CPU and Heat Sink Caution: Be sure to observe all ESD precautions and power off procedures. The heat sink and CPU are installed on the motherboard (towards the rear of the motherboard) just behind the memory. Both parts come in the same kit. 1.
  • Page 81 Team 3600 Series Maintenance 4. Remove the heat sink by loosening the 4 spring-loaded screws that attach it to the motherboard. Remove these 4 screws D900000338 Issue 3...
  • Page 82 Team 3600 Series Maintenance 5. Open the CPU cover by pressing down on the lever to the left and unlatching it. Push down Open the cover and out to to the CPU release the CPU latch 6. Place the new CPU on the CPU socket 7.
  • Page 83 Team 3600 Series Maintenance 8. Close the CPU door by re-latching the cover. Note: When replacing the CPU, do not reuse the existing heat sink without having proper heat sink compound for heat dissipation. Otherwise damage to CPU could result. It is recommended to use Arctic Silver 5 high-density polysynthetic silver thermal compound.
  • Page 84 Team 3600 Series Maintenance 10. Place the heat sink over the CPU with fins aligned front to back and secure the heat sink with the four screws attached to it. Grip the heat sink bracket to hold it in place while the spring-mounted screws are tightened.

  • Page 85: Replacing The Hard Disk Drives

    Team 3600 Series Maintenance 7.4. Replacing the Hard Disk Drives Caution: Be sure to observe all ESD precautions and power off procedures. 1. Open the front panel.(See Section 5.1) 2. Push down on the lever and then pull up on the latch to unlock the drive. Push down on the inside lever D900000338...
  • Page 86 Team 3600 Series Maintenance 3. Slide the hard drive out of the controller hard drive slot. 4. Pull on the release band on one side of the tray and then lift up and pull out. Release band 5. Replace the drive with a known good one. D900000338 Issue 3 7-12...
  • Page 87 Team 3600 Series Maintenance 6. Attach hard disk drive to hard drive bracket. 7. Pull on the release band in on one side of the tray and then slide the drive into the tray. Then repeat the process on the other side in order for the pins to lock into place on the drive. Release band D900000338...
  • Page 88 Team 3600 Series Maintenance 8. Slide the hard drive into the controller hard drive slot until it cannot go in any further. 9. Press down firmly on the latch to make the drive lock in place. 10. Close the front panel (See Section 5.1). D900000338 Issue 3 7-14...

  • Page 89: Replacing Or Adding Memory

    Team 3600 Series Maintenance 7.5. Replacing or Adding Memory Caution: Be sure to observe all ESD precautions and power off procedures. Team 3600 Series motherboard has four memory sockets or slots that can use 1GB or 2GB DDR memory in any combination. 1.

  • Page 90: Replacing The Cd-Rw/Dvd Drive

    Team 3600 Series Maintenance 7.6. Replacing the CD-RW/DVD Drive Caution: Be sure to observe all ESD precautions and power off procedures. 1. Disconnect the AC power cord from the controller. 2. Remove the top cover by first unlocking the front key lock and depressing the buttons on either side of the controller.
  • Page 91 Team 3600 Series Maintenance 4. Disconnect the retaining clips into both sides of the drive in the rear. 5. Disconnect the CD-RW/DVD drive connector into the rear of unit. 6. Slide the CD-RW/DVD drive out from the slot from the front of the controller D900000338 Issue 3 7-17...
  • Page 92 Team 3600 Series Maintenance 7. Slide the replacement CD-RW/DVD drive into the slot from the front of the controller 8. Insert CD-RW/DVD drive connector into the rear of unit. D900000338 Issue 3 7-18...
  • Page 93 Team 3600 Series Maintenance 9. Insert the retaining clips into both sides of the drive in the rear and then snap into place 10. Secure the cover of the controller back into place. D900000338 Issue 3 7-19...

  • Page 94: Replacing Pci Add-In Card(S)

    Team 3600 Series Maintenance 7.7. Replacing PCI Add-In Card(s) Caution: Be sure to observe all ESD precautions and power off procedures. Viewing the backplane assembly from the rear, there are four vertical slots on the right hand side for four PCI cards. Disconnect the AC power cord from the controller.
  • Page 95 Team 3600 Series Maintenance Remove the PCI card from the slot. Insert the replacement PCI card into the slot and seat firmly. If installing PCIe cards only use low profile cards. D900000338 Issue 3 7-21...
  • Page 96 Team 3600 Series Maintenance Secure the PCI locking arm back into place. Reinstall the motherboard assembly or top cover and secure into place. D900000338 Issue 3 7-22...

  • Page 97: Replacing The I/O Boards

    Team 3600 Series Maintenance 7.8. Replacing the I/O boards Caution: Be sure to observe all ESD precautions and power off procedures. Team 3600 Series The following I/O board options are available on the 1. No I/O board. 2. Powered USB I/O board (one board with 6 powered USB ports). 3.

  • Page 98: Powered Usb/Legacy I/O Board

    Team 3600 Series Maintenance 7.8.2. Powered USB/Legacy I/O Board Caution: Be sure to observe all ESD precautions and power off procedures. The Powered USB / Legacy I/O board has 8 powered USB connections installed and 3 RS232 ports. Disconnect the AC power cord from the controller. 2.
  • Page 99 Team 3600 Series Maintenance 4. Remove the I/O board 5. Remove the power cable. 6. Depress the locks on either side of the connector of the data cable, and remove the cable up vertically with depressing the locks. 7. Connect the data cables to the new I/O board D900000338 Issue 3 7-25...
  • Page 100 Team 3600 Series Maintenance 8. Insert the I/O board into the fitted slots on the motherboard assembly. Secure the I/O board with two screws. 10. Connect the power cables to the I/O board. Power ports D900000338 Issue 3 7-26...
  • Page 101 Team 3600 Series Maintenance 11. Connect the 3 I/O cables to appropriate slots on the motherboard. Connect the I/O board connector here 12. Reinstall the motherboard or top cover assembly. D900000338 Issue 3 7-27...

  • Page 102: Legacy I/O Board

    Team 3600 Series Maintenance 7.8.3. Legacy I/O Board Caution: Be sure to observe all ESD precautions and power off procedures. The Legacy I/O board has 2 powered USB connections installed and 3 RS232 ports. 1. Disconnect the AC power cord from the controller. 2.
  • Page 103 Team 3600 Series Maintenance 4. Remove the I/O board 5. Remove the power cable. 6. Depress the locks on either side of the connector of the data cable, and remove the cable up vertically with depressing the locks 7. Connect the data cables to the new I/O board 8.
  • Page 104 Team 3600 Series Maintenance 9. Secure the I/O board with two screws. 10. Connect the power cable to the I/O board. Power ports 11. Connect the I/O cables to appropriate slot on the motherboard. D900000338 Issue 3 7-30...
  • Page 105 Team 3600 Series Maintenance Connect the I/O board connector here 12. Reinstall the motherboard or top cover assembly. D900000338 Issue 3 7-31...

  • Page 106: Powered Usb/Legacy I/O Board With Cash Drawer Port

    Team 3600 Series Maintenance 7.8.4. Powered USB/Legacy I/O Board with Cash Drawer Port Caution: Be sure to observe all ESD precautions and power off procedures. The Powered USB / Legacy I/O board with Cash Drawer Port has 7 powered USB connections installed and 3 RS232 ports and 1 RJ25 port.

  • Page 107: Powered Usb I/O Board

    Team 3600 Series Maintenance 7.8.5. Powered USB I/O Board Caution: Be sure to observe all ESD precautions and power off procedures. The Powered USB I/O board has 6 powered USB connections installed. 1. Disconnect the AC power cord from the controller. 2.
  • Page 108 Team 3600 Series Maintenance 5. Remove the power cable. 6. Depress the locks on either side of the connector of the data cable, and remove the cable up vertically with depressing the locks. 7. Connect the data cable to the new I/O board 8.
  • Page 109 Team 3600 Series Maintenance 10. Connect the power cable to the I/O board. Power ports 11. Connect the I/O cable to appropriate slot on the motherboard. D900000338 Issue 3 7-35...
  • Page 110 Team 3600 Series Maintenance Connect the I/O board connector here 12. Reinstall the motherboard or top cover assembly. D900000338 Issue 3 7-36...

  • Page 111: Powered Usb With Cash Drawer Port

    Team 3600 Series Maintenance 7.8.6. Powered USB with Cash Drawer Port Caution: Be sure to observe all ESD precautions and power off procedures. The Powered USB board with Cash Drawer Port has 7 powered USB connections installed and 3 RS232 ports and 1 RJ25 port. Disconnect the AC power cord from the controller.

  • Page 112: Replacing The Power Supply

    Team 3600 Series Maintenance Replacing the Power Supply 1. Disconnect the power cord from the controller. 2. Remove the motherboard tray assembly (See Section 5.2) or the top cover (See Section 5.5). 3. Remove the 3 mounting screws. Retain the screws. Remove these three screws 4.
  • Page 113 Team 3600 Series Maintenance 5. Install the new power supply using the three retained screws. 6. Connect the power supply connectors (they are keyed so that they cannot be incorrectly connected). 7. Reinstall the motherboard assembly or the top cover. D900000338 Issue 3 7-39...

  • Page 114: Chapter 8. Troubleshooting

    Team 3600 Series Troubleshooting Chapter 8. Troubleshooting Note: The procedures in this chapter are intended for authorized service personnel only. Power Cannot Be Turned On Power cannot be turned on or the unit powers off after a few minutes. The power LED next to the power switch does not light up.

  • Page 115: System Will Not Boot Up

    Team 3600 Series Troubleshooting System Will Not Boot Up The system fails to start up even though the power is turned on. System Will Not Boot Up Is data displayed on the monitor during Power On See 8.3 Self Test (POST)? Can the system be Is there an error Does the system get...

  • Page 116: Display Issues

    Reseat hard disk and reboot. If failure all display adapters. See PSB-07-002 still occurs reload software or remove on display mode issues. See and replace HDD. ftp.ftxs.fujitsu.com/pos/ possustaining/Retail/ TeamPoS3600XL/SPG. If failure still occurs O/S could be corrupted – reload. D900000338...

  • Page 117: Loss Of Cmos Information

    Team 3600 Series Troubleshooting Loss of CMOS Information Deletion of Date, time and disk setup data when turning off power Loss of CMOS Information Deletion of Date, time and disk setup data when turning off power Is the voltage of the Change the lithium battery on the motherboard...
  • Page 118 Team 3600 Series Troubleshooting This page intentionally left blank. D900000338 Issue 3...

  • Page 119: Chapter 9. Bios Setup Procedures

    Team 3600 Series BIOS Chapter 9. BIOS Setup Procedures Note: The procedures in this chapter are intended for authorized service personnel only. Caution: Bios settings are critical to the proper operation of the terminal. Only Default settings should be used unless you are an experienced user and understand the proper settings and their functions.

  • Page 120: Main Menu - Motherboard

    Team 3600 Series BIOS 9.1.2 Main Menu – Motherboard Note: An arrow [] indicates additional screens. Use [Enter] to advance to the next screen. Text shown in blue is dynamic, meaning it changes as the unit operates, or it is set for automatic mode and is not selectable in that mode.
  • Page 121 Team 3600 Series BIOS Standard CMOS Features Caution: Even though there are 2 160 GB Seagate SATA Hard Drives installed, it does not show up under this screen because the default SATA Mode is RAID. If the SATA Mode was set to IDE, then the 2 Hard Drives would be shown.
  • Page 122 Team 3600 Series BIOS IDE HDD Auto-Detection (Press Enter) – No change in information status (Capacity, Cylinder, Head, etc. not changed). Capacity 160 GB Cylinder 65535 Head Precomp Landing Zone 65534 Sector IDE Channel 0 Slave (DW-224S-V) IDE HDD Auto-Detection (Press Enter) – No change in information status (Capacity, Cylinder, Head, etc.
  • Page 123 Team 3600 Series BIOS Advanced BIOS Features D900000338 Issue 3...
  • Page 124 Team 3600 Series BIOS CPU Feature CPU Feature: PPM Mode (Shown only with Dual Core CPU): Allow to Selected PMM mode and SMM mode if CPUs have support for EIST function . SMM Mode : For legacy OS (ex. Win2K) Native Mode: (Default) for full support of ACPI OS (ex.
  • Page 125 Team 3600 Series BIOS Enabled: (Default) enabled Execute disabled bit Virtualization Technology (Shown only with certain Dual Core CPU): Enables or disables Intel Virtualization Technology. Disabled : (Default) Disables Virtualization Technology Enabled: Enables Virtualization Technology Core Multi-Processing: Allow to enable or disable Multi-Processor support Disabled: Disable multi-processor support (signal processor support) Enabled: (Default) Multi-processor support D900000338...
  • Page 126 Team 3600 Series BIOS Hard Disk Boot Priority Hard Disk Boot Priority: Select Hard Disk Boot Device Priority (Include SATA ,Raid ,USB Hard Disk) *****The following items are based on using the Seagate 160GB 7200 RPM SATA drive, model ST3160815AS in both Hard Drive slots and a TEAC DVD Rom, model DW-224S. ***** With SATA Mode selected to RAID: (Default) 1.
  • Page 127 Team 3600 Series BIOS *****The following items are based on using a TEAC DVD Rom, model DW-224S. For example purposes, a TDK USB DVD ROM, model 440N was used. ***** With SATA Mode selected to RAID: 1. USB-CDROM0 : TDK DVDRW0404N Displays the USB CD-ROM With SATA Mode selected to AHCI: 1.
  • Page 128 Team 3600 Series BIOS First Boot Device Warning: For a USB device boot only case, if a certain USB port pair/pairs are set to Disabled in the BIOS, hitting F10 and selecting a USB FDD to boot from the disabled port will cause the system to stop booting. To resolve this issue, either Re-enable the specific USB port pair or do not try to boot with a USB FDD from a port that is set to Disabled in the BIOS First (Second, Third) Boot Device:...
  • Page 129 Team 3600 Series BIOS Boot Up NumLock Status: If On is selected , Keyboard status- Numlock will Enable Off: Set Numlock off On: (Default) Set Numlock on Security Option: This item will provide password protection during POST stage or Entry Setup menu Setup: (Default) Set protection when user entry setup menu System: Set protection during POST stage Full Screen Logo Show :...
  • Page 130 Team 3600 Series BIOS Advanced Chipset Features D900000338 Issue 3 9-12...
  • Page 131 Team 3600 Series BIOS PCI Express Root Port Function PCI Express Boot Port Func PCI-E Root Controller Function PCI Express Port 4~5 Disabled: Disable PCI-E root host controller. Enabled: Enable PCI-E root host controller. Auto: (Default) Auto checks PCI-E status. If any devices are detected in PCI-E root port, system will enable host controller.
  • Page 132 Team 3600 Series BIOS Advanced Fan Speed Control Advance Fan Speed Control Advance Fan control function when iAMT support CPU Speed Fan Monitor CPU Fan Speed monitor support Disabled: Disable Fan speed monitor Enabled: (Default) Enable Fan speed monitor VT-d Intel Virtualization Technology for Directed I/O Function support Disabled: (Default) Disables VT-d support Enabled: Enables VT-d support...
  • Page 133 Team 3600 Series BIOS PEG/Onchip VGA Control PEG/Onchip VGA Control PCI-E Graphic and Onchip VGA function control Onchip VGA: Selection Onchip VGA to used PEG Port: Selection PEG Port VGA to Use Auto: (Default) VGA selection by auto detect DVMT Mode This item allows user to use one of the DVMT modes, dynamic or fixed.
  • Page 134 Team 3600 Series BIOS Integrated Peripherals D900000338 Issue 3 9-16...
  • Page 135 Team 3600 Series BIOS SuperIO Device D900000338 Issue 3 9-17...
  • Page 136 Team 3600 Series BIOS Onboard Serial Ports SuperIO Device POWER ON Function Allow user to selection power on method function Button Only: (Default) Power On by button only Any Key: Power On by any key in PS/2 keyboard Onboard Serial Port 1~4 Allow user to selection Serial Port I/O address and IRQ Disabled: Disable Serial Port Function 3F8/IRQ4: (Default,Com1)
  • Page 137 Team 3600 Series BIOS USB Device Setting Warning: For a USB device boot only case, if a certain USB port pair/pairs are set to Disabled in the BIOS, hitting F10 and selecting a USB FDD to boot from the disabled port will cause the system to stop booting. To resolve this issue, either Re-enable the specific USB port pair or do not try to boot with a USB FDD from a port that is set to Disabled in the BIOS USB Device Setting...
  • Page 138 Team 3600 Series BIOS USB Controller 1 Enable/Disable Enabled: (Default) USB Port 0/1 will always remain Enabled USB Port 2/3 Function: USB Controller 1 Enable/Disable Disabled: Sets USB Port 2/3 and USB Port 4/5 to be Disabled Enabled: (Default) USB Port 4/5 Function: USB Controller 1 Enable/Disable Disabled: Sets USB Port 4/5 to be Disabled Enabled: (Default)
  • Page 139 Team 3600 Series BIOS SATA Mode SATA Mode Allows user to select SATA mode to be used IDE: As normal IDE Hard Drive RAID: (Default) Provides Raid-0,1 function AHCI: Provides AHCI function D900000338 Issue 3 9-21...
  • Page 140 Team 3600 Series BIOS System Information D900000338 Issue 3 9-22...
  • Page 141 Team 3600 Series BIOS Security Chip Configuration TPM Support TPM function support (Trusted Platform Module) Disabled: TPM function disabled Enabled: (Default) TPM function enabled D900000338 Issue 3 9-23...
  • Page 142 Team 3600 Series BIOS TPM Status TPM Status This item allows user to select TPM status No Change: (Default) Does not change the current status of the TPM module Clear: Resets to factory defaults and turns TPM off. Deletes all TPM keys. Enable &...
  • Page 143 Team 3600 Series BIOS Power Management Setup ACPI Function Advanced Configuration & Power Interface Support Disabled: ACPI Function disabled Enabled: (Default) ACPI Function enabled D900000338 Issue 3 9-25...
  • Page 144 Team 3600 Series BIOS ACPI Suspend Type ACPI Suspend Type Allow user select suspend type when ACPI function support S1(POS): Suspend type use S1 status S3(STR): (Default) Suspend type use S3 status S1&S3: Suspend type use S1&S3 status based on OS selection. D900000338 Issue 3 9-26...
  • Page 145 Team 3600 Series BIOS Power Management Power Management Power Management Setting Selected User Define: (Default) By User Define Min Saving: Min saving in Power Management policy Max Saving: Max saving in Power Management policy Video Off Method Select method when Video Off Blank Screen: (Default) Blank Screen V/H SYNC+Blank: V/H Sync+Blank Screen DPMS: Display Power Management Signaling...
  • Page 146 Team 3600 Series BIOS 1 Hour Soft-Off by PWR-BTTN Set soft-off method when power button pressed Instant-Off: Instant-Off Delay 4 Sec: (Default) Delay 4 second then power off PWRON After PWR-Fail Power On Method After Power Reapply Former-Sts: (Default) Record last status when power reapply On: Power always on when power reapply Off: Power always off when power reapply PCI Express PM Function...
  • Page 147 Team 3600 Series BIOS PnP/PCI Configurations Init Display First D900000338 Issue 3 9-29...
  • Page 148 Team 3600 Series BIOS Init Display First Booting VGA Device Selected PCI Slot: PCI or PEG display device port first . Onboard: (Default) On-Chip display device first, if PCI-E video card is not added PCI-E: If PCI-E video card is added. Assert PCI SERR#/PERR# Assert SERR# or PERR# signal when PCI device error occurs Disabled: Disables SERR#/PERR# event generation...
  • Page 149 Team 3600 Series BIOS PC Health Status D900000338 Issue 3 9-31...
  • Page 150 Team 3600 Series BIOS Load Optimized Defaults Load BIOS Optimized Default settings. After this setting is chosen, all BIOS settings are returned back to default states which is described in this document. Set Supervisor Password Input 8 characters to set Supervisor Password. If no input is entered, then no password will be selected.

  • Page 151: Bios Update

    BIOS BIOS Update The TeamPoS 3600 Series (Yukon) BIOS update can come in 2 different types, a Type 1 or a Type 2. Depending on the type of BIOS the updates come as will dictate the proper procedure to follow for the BIOS upgrade.

  • Page 152: Upgrading With Type 1 Bios

    9.2.1 Upgrading with Type 1 BIOS These instructions are provided for the upgrade of the TeamPoS 3600 Series (Yukon) BIOS to Rxx type 1 BIOS update‟ (xx is the BIOS revision number, R20 would be revision 20) This update only updates the system BIOS area, and does not update any other areas such as the Intel ME BIOS.
  • Page 153 Team 3600 Series BIOS Load RXX BIOS: 1. Turn off system and put a jumper (not supplied) on CN5 and leave on until update is over. If a spare jumper cannot be found, the jumper across CN3 can be taken and used for this purpose.
  • Page 154 Team 3600 Series BIOS 6. CLR the CMOS by moving CN3 jumper across pins 2 and 3 for a second and then put back across pins 1 and 2. CN3 with jumper across Pins 1 and 2 shown D900000338 Issue 3 9-36...
  • Page 155 Team 3600 Series BIOS Load saved DMI information: 1. Reboot system to bootable USB Drive and navigate to the directory where the files are located 2. Type "winfo" and hit Enter *** This should have restored the DMI contents *** 3.

  • Page 156: Checking Lan And Mac Addresses For Type 2 Bios

    Team 3600 Series BIOS 9.2.3 Checking LAN and Mac addresses for Type 2 BIOS To make sure the correct Mac and LAN addresses are carried over to the new BIOS: 1. Boot the system up and go into BIOS by hitting “DEL” 2.
  • Page 157 Team 3600 Series BIOS 3. To verify the Dedicated Mac Address and HOST Mac Address fields in the above step is correct, these numbers can be verified with labels on the controller. On the motherboard, there is a label on the connector that interfaces to the HDD board. This is the ME MAC Address.
  • Page 158 Team 3600 Series BIOS On the motherboard, there is another label next to the CPU. This is the LAN ID. This should be the same number as the HOST Mac Address from above: D900000338 Issue 3 9-40...

  • Page 159: Clear Cmos

    Team 3600 Series BIOS Clear CMOS The Clear CMOS jumper is located next to the connector going to the HDD converter board. The label on the jumper is CN3 and is shown below in its normal operational state. In order to clear CMOS the following procedure needs to be followed: 1.
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  • Page 161: Chapter 10. Spares And Upgrades Parts List

    3600 Series Spare Parts List Chapter 10. Spares and Upgrades Parts List DESCRIPTION PART NUMBER TeamPoS 3600 Series Chassis, Bare Bones, No CPU, HDD or I/O Board, Black, BIOS R21 11003590 PCB, Motherboard, BIOS 11003499 PSU, Power Supply, SPS 350W, 100/240VAC...
  • Page 162 Team 3600 Series Spare Parts List DESCRIPTION PART NUMBER HDD, Hard Disk Drive, 3.5, 160GB, SATA 11003013 HDD ASSY, 160G SATA HDD, w/ Chassis Hardware 11003042 Kit, HDD PCB Assy with Bracket 11003081 Kit, Adapter Tray, 2.5, SSD, Black 11003083 Tray, HDD Bay, 3.5, Black 11003085 Filler, HDD Bay, Black...
  • Page 163 Team 3600 Series Spare Parts List DESCRIPTION PART NUMBER Image, DVD = Recovery Disk, IMG = Base SW Image NERO Software, OEM Suite, V8.3 11000672 OEM Windows XP Pro for XL, Preloaded for XL OS-XPPRO-3KXL855 OEM Windows XPe, Server Downloaded for XL OS-XPECS-3KXL855 OEM Windows XPe, Preloaded for XL OS-XPE-3KXL855...

  • Page 164: Chapter 11. Acronym

    Team 3600 Series Spare Parts List Chapter 11. Acronym Acronym/Word Definition ACPI Advanced Configuration and Power Interface AHCI Advanced Host Controller Interface Intel Active Management Technology BIOS Basic Input/Output System Black Cable Cash Drawer CMOS Complementary Metal Oxide Semiconductor COM Port Communications Port Central Processing Unit Desktop Management Interface...
  • Page 165 Team 3600 Series Spare Parts List D900000338 Issue 3 11-5...

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