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Appendix1. Troubleshooting
Please read through this section when you are not sure what
to do.
An "X" mark appears at the server icon on Volume View and the video
server cannot be connected even though the server was set up using
the [Options...] menu item on ClipCopy's [File] menu.
Check the IP address and account settings with the system administrator again. Another
important point is to re-check the network settings on Control Panel of WindowsNT. The
Ping command is a useful one for checking the physical network connection between the
nonlinear editor and server. The Ping command can be executed from Run (See Note 18
below.) or Command Prompt.
ping IP address (example: ping 192.128.72.3)
If the physical connections (cable connections and TCP/IP protocol settings) have been
performed correctly, a response will be returned from the communication destination des-
ignated using the IP address.
When the server name is used, the network must be set in such a way that the name res-
olution can be performed properly.
Files cannot be imported or exported even though the server icon is
displayed indicating the connected status on Volume View and the serv-
er's files are displayed on List View.
The user, who has been set as an option, may not have been granted read/write permis-
sion for the target server's files and directories. In this case, it may not be possible to
import or export files. Check with the system administrator.
When clips have been added to (or deleted from) a Bin or server, the
clips added to (or delete from) ClipCopy's List View are not (or are) dis-
played.
The clips and BINs which have been added (deleted or renamed) at the
newsBYTE/QuickCutter side and, similarly, the files and directories which have been
added (deleted or renamed) at the server side are not reflected on list view of ClipCopy.
To reflect them, refresh the list view window by executing Refresh (F5) from the [View] on
the menu bar of ClipCopy.
Note18:This is located on the Windows Start menu.
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