Specific Problems; Troubleshooting Table; Audio Problems; Dvd/Cd-Rom Drive Problems - Fujitsu LifeBook N6460 User Manual

L i f e B o o k N 6 4 0 0 S e r i e s U s e r ' s G u i d e

SPECIFIC PROBLEMS

Using the Troubleshooting Table
When you have problems with your LifeBook notebook,
try to find the symptoms under the Problem column of
the troubleshooting table for the feature giving you
difficulty.

TROUBLESHOOTING TABLE

You will find a description of common causes for that
symptom under the column Possible Cause and what, if
anything, you can do to correct the condition under
Possible Solutions. All possible causes or solutions may
not apply to your LifeBook notebook.
Problem

Audio Problems

There is no sound coming
from the built-in speakers.

DVD/CD-ROM Drive Problems

Notebook fails to recognize
DVD/CDs.
54
Possible Cause
The volume is turned too low.
The software volume control is
set too low.
Headphones are plugged into
your notebook.
BIOS audio settings are
incorrect.
Software driver is not config-
ured correctly.
Sound may be set to Mute.
Device Manager may not be set
correctly.
DVD/CD is not pushed down
onto center circle of the drive.
DVD/CD-ROM tray is not
latched shut.
Wrong drive designator was
used for DVD/CD in the
application.
Windows DVD/CD Auto
Insert Notification function is
disabled.
DVD/CD is dirty or defective.
Problem
Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 54
DVD/CD-ROM Drive Problems . . . . . . . . . . . . page 54
Hard Drive Problems. . . . . . . . . . . . . . . . . . . . . . page 55
Keyboard or Mouse Problems . . . . . . . . . . . . . . page 55
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . page 56
Modem Problems. . . . . . . . . . . . . . . . . . . . . . . . . page 56
USB Device Problems . . . . . . . . . . . . . . . . . . . . . page 56
PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . page 56
Power Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . page 57
Shutdown and Start-up Problems . . . . . . . . . . . page 58
Video Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 59
Possible Solutions
Adjust the volume control on your notebook.
Adjust the sound volume control settings in your
software, operating system and applications.
Plugging in headphones disables the built-in
speakers, remove the headphones.
Set the BIOS setup utility to the default values within
the Multimedia Device Configuration menu. (See
BIOS Setup Utility page 27 for more information)
Refer to your application and operating system
documentation for help.
Click on the Volume icon in the notification area
and verify that the Mute checkbox is not set.
Go to the Control Panel -> System, and click on the
Hardware tab. Click [Device Manager] and scroll
down to verify that all devices are set properly.
Open the DVD/CD-ROM tray and re-install the
disk properly.
Push on the front of the DVD/CD-ROM tray
until it latches.
Verify that the drive designator used by the applica-
tion is the same as that used by the operating system.
When the operating system is booted from a DVD/
CD, drive designations are automatically adjusted.
Start the DVD/CD from the desktop or application
software or re-enable the Windows DVD/CD Auto
Insert Notification function. (See Auto Insert Notifi-
cation Function page 41 for more information)
Wipe DVD/CD with a non-abrasive CD cleaning
cloth and reinsert. If it still will not work try another
DVD/CD in the drive.
Page