Common Windows Problems; Common Linux Problems; Common Macintosh Problems - Dell 5330dn Workgroup Mono Laser Printer User Manual

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Common Windows Problems

Condition Suggested solutions
"File in Use" message Exit all software applications. Remove all software from the StartUp Group, then
appears during restart Windows. Reinstall the printer driver.
installation.
"Error Writing to LPTx"
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message appears.
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"General Protection Close all other applications, reboot Windows and try printing again.
Fault", "Exception OE",
"Spool32", or "Illegal
Operation" message
appears.
"Fail To Print" or "A These messages may appear during printing. Wait until the machine finishes
printer timeout error printing. If the message appears in standby mode or after printing has been
occurred." message completed, check the connection and/or whether an error has occurred.
appears.
NOTE: Refer to Microsoft Windows 2000/XP User's Guide that came with your PC for further information on Windows error messages.
Common Postscript (PS) Problems
The following situations are PS language specific and may occur when several printer languages are being used.
NOTE: To receive a printed or screen displayed message when PS errors occur, open the Print Options window and click the desired selection next to
the PostScript errors section.
Problem Possible Cause
PostScript file can not The PostScript option may not be
be printed. installed.
Limit Check Error The print job may be too complex.
A PS error page Print job may not be PS.
prints.
The optional tray 2 The printer driver has not been
is not selected in the configured to recognize the optional
driver. tray 2.
Common Linux Problems
Condition Suggested solutions
The printer doesn't Ensure that the printer driver is installed in your system. Open Unified Driver
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print. Configurator and switch to the Printers tab in Printers configuration window to
look at the list of available printers. Make sure that your machine is displayed on
the list. If not, please, refer to "Add new printer wizard" to set up your device.
Ensure that the printed has started. Open Printers configuration and select your
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machine on the printers list. Look at the description in the Selected printer pane.
If its status contains "(stopped)" string, please, press the OK button. Normal
operation of the printer should then be restored. The "stopped" status might be
activated when some problems in printing occurred.
I encounter error Please avoid changing print job parameters (via LPR GUI, for example) while a print job
"Unable to open mfp is in progress. Known versions of CUPS server break the print job whenever print
port device file!" options are changed and then try to restart the job from the beginning. Since Unified
when printing a Linux Driver locks the mfp port while printing, the abrupt termination of the driver
document. keeps the port locked and-therefore, unavailable for subsequent print jobs. If this
situation occurres, please, try to release the mfp port.

Common Macintosh Problems

Condition Suggested solutions
Turn over the stack of paper in the paper tray. Also try rotating the paper
180° in the paper tray.
Try printing to the rear door.
Ensure that the cables are connected correctly and the machine is on.
If bi-directional communication is not turned on in the driver, it will also
cause this message.
Solution
Print a configuration page and verify that
the PS version is available for printing.
Reduce the complexity of the page or try
adjusting the print quality settings.
Or, expand the memory capacity.
Ensure that the print job is a PS job. Check
to see whether the software application
expected a setup or PS header file to be
sent to the printer.
Open the PostScript driver properties and
set the Option Tray item of the Device
option to Installed.