Appendix; Troubleshooting - Siemens Gigaset SE361 WLAN User Manual

Appendix

Troubleshooting

This section describes common problems and their solutions. The Gigaset SE361 WLAN
is easy to monitor thanks to its LED displays. Problems can be quickly identified. If you
cannot solve connection problems after checking the LED displays, please consult the
other sections shown in the following table.
Symptom
Power lamp does not light
up.
The LAN LED on a connected
device does not light up.
Possible cause and remedial actions
No power supply.
ì
Check whether the mains adapter is connected to
the Gigaset SE361 WLAN and a power outlet.
ì
Check whether the power outlet and the mains
adapter are working properly. If the mains adapter
is not working properly, contact our customer care
unit (see page 99).
No LAN connection.
ì
Make sure that the connected device is switched
on.
ì
Check whether the Ethernet cable is plugged in.
ì
Check that you are using the right cable type
(CAT5) and that the cable is not too long (<100 m).
ì
Check that the network card on the connected
device and the cable connections are not defective.
If necessary, replace a defective network card or
cable.
ì
Use the Windows device manager (My Computer –
Properties) to check whether the network card is
functioning. If you see a red cross or a question
mark, then the driver may not have been installed
or there is a resource conflict. Follow the Windows
instructions to remedy the problem.
Appendix
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