Additional Information; Troubleshooting - Pioneer DDJ-WeGO2 Operating Instructions Manual

Additional information

Troubleshooting

! Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points
below and the [FAQ] for the [DDJ-WeGO2] on the Pioneer DJ support site.
http://pioneerdj.com/support/
Sometimes the problem may lie in another component. Inspect the other components and electrical appliances being used. If the problem cannot
be rectified, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.
! This unit may not operate properly due to static electricity or other external influences. In this case, proper operation may be restored by turning the
power off, waiting 1 minute, then turning the power back on.
Problem
This unit is not recognized by the
computer.
Positions of controls and sliders on
this unit and VIRTUAL DJ LE differ.
Music files cannot be played.
Distorted sound.
Sound being played is interrupted
when using DJ software.
No sound is produced.
Noise (a booming sound) can be
heard in the sound.
[SYNC] function does not work
properly.
Sound is interrupted when the ASIO
driver is set.
Recorded samples cannot be saved.
Samples cannot be registered at
sampler slots 7 or 8.
Computer on which Windows XP is
installed freezes or CPU usage rate
is 100 %.
Communications cannot be estab-
lished when this unit is turned on after
launching VIRTUAL DJ LE. Operations
of buttons and controls are not associ-
ated, or LEDs do not light.
Recording is not possible.
Nothing appears on the computer's
screen though VIRTUAL DJ LE was
launched.
20
En
Check
Is the [ON/OFF] switch for power supply set to
[ON]?
Is the included USB cable properly connected?
Are you using a USB hub?
Is an iPhone/iPad connected?
—
Are the music files damaged?
Is the sound level input to the [MIC] terminal set to
an appropriate level?
Are the [MASTER OUT] terminals set to unbal-
anced output with a monaural cable?
Is the computer connected to this unit connected
to an AC power supply?
Is the driver software's latency value suitable?
Is the included USB cable properly connected?
Are terminals or plugs dirty?
Is the driver software properly set?
Are the connected components and amplifiers
properly set?
Is this unit's volume set appropriately?
Is a mobile phone placed near this unit?
Have the music files been properly analyzed?
Has the ASIO driver been set with VIRTUAL DJ LE
running?
—
Have you turned off this unit's power while
VIRTUAL DJ LE was running or disconnected the
USB cable during use?
Have you started up this unit and VIRTUAL DJ LE
in the wrong order?
Is there a 2-byte code (used in Japanese, etc.)
included in the file path for where the recorded file
is to be stored?
Is your computer's display resolution 1 024 x 768
or greater?
Remedy
Set the [ON/OFF] switch for power supply to [ON].
Connect the included USB cable properly. (page 8)
USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable. (page 8)
Disconnect the iPhone/iPad.
When controls and sliders on this unit are moved, the controls and slides on
VIRTUAL DJ LE are synchronized.
Play music files that are not damaged.
Set the audio level input to the terminals to a suitable level for the connected
devices.
With an unbalanced output, the sound will be distorted unless the output is set
to a suitable level. Use the [MASTER VOL] control to set the output to a suitable
level.
When using a notebook computer on battery power, the power management
system may set the battery energy saving mode, decreasing the CPU's clock
frequency. If this happens, noise may be generated and operation may become
slower.
Connect the computer to which this unit is to be connected to an AC power
supply.
Set the driver software's latency to a suitable value. (page 6)
Connect the computer and this unit directly using the included USB cable. USB
hubs cannot be used. (page 8)
Wipe any dirt off terminals and plugs before connecting.
Set the driver software properly. (page 6)
Set the external input selection and volume on the components and amplifiers
properly.
Set the channel faders, crossfader and master volume appropriately. (page 12)
Move the mobile phone away from this unit. Noise may be heard during calls or
when sending or receiving data on the mobile phone. When using an iPhone/
iPad connected to this unit, change the iPhone/iPad's setting to flight mode.
If the results of analysis of the music files are not correct, edit the beat grid
manually. (page 18)
Set the ASIO driver before launching VIRTUAL DJ LE. (page 6)
The functions for saving and calling out recorded samples can be used when
you upgrade to VIRTUALDJ PRO FULL.
Be sure to quit VIRTUAL DJ LE before turning off this unit's power. Also, do not
disconnect the USB cable during use.
Always first turn on this unit's power, wait for the startup illumination to finish,
check that this unit's [CTRL A], [FX1], [FX2], [FX3] and [CTRL B] buttons are all
lit dimly, then launch VIRTUAL DJ LE. (page 12)
Set so that there are no 2-byte codes (used in Japanese, etc.) in the file path for
where recorded files are to be stored.
Right-click the task bar and launch the task manager. On the task manager's
[Application] tab, right-click [VirtualDJ] and select [Maximize].