Call Forwarding - Panasonic DBS-576 Technical Manual

again. BGM can be turned off by dialing the same code that turned it on. BGM can have a
different sound source than Music-On-Hold (MOH) (what callers hear when they get put on hold).
#  !
• One sound source for employees (BGM, typically music), another for callers (MOH,
such as recorded advertisements).
   !
An extension user can barge into a call on another extension, whether it's an outside or intercom
call. Phones set to Do-Not-Disturb (DND) can also be barged into; see DO NOT DISTURB for
more information.
When a barge-in occurs, a 3-party conference call is created; all three parties can hear each
other and talk to each other. There are two ways to barge-in on a call:


Extension Busy Override, where the user dials the extension, gets busy tone, and dials a
code to barge-in.


CO Key Busy Override, where the user presses the lit CO line key on his/her phone that
represents the call in progress.
You can program the DBS 576 to send an alert tone to all parties when the barge-in occurs. You
can also allow/block the phone's ability to perform this feature based on the phone's Class of
Service assignment (see CLASS OF SERVICE RESTRICTION in Chapter 3 - System Features
for more information).
 " !
• Allows operators, secretaries, bosses, etc. to interrupt calls in progress with urgent
information or other calls that need to be answered.
• Provides a way to establish a 3-party conference between two users and an outside
party, or between three users.
   !
The length of a call in progress (minutes and seconds) is tracked and displayed on the phone's
LCD.
 " !
• Users can tell how long they've been on a call -- and what the SMDR report is going
to show for that call.
   !
Call Forwarding allows users to automatically send their calls to another extension, to an outside
line, or to voicemail. There are several different types of call forwarding that can be set:


All Calls


If Busy


If No Answer


If Busy or No Answer


Call Forward/Outside


50 Chapter 4 - Station Features