Pc Phone - Panasonic DBS-576 Technical Manual

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CTI technology ties computers and phone systems together, allowing phone users to combine the
advantages of both technologies for fast, accurate, effective response to incoming callers. It's a
powerful tool for increasing customer satisfaction, which in turn increases sales for the company that
has CTI built into their phone system. For example:

Customer information could be automatically displayed on a Customer Representative's
computer screen, based on the caller's phone number.

A computer-based phone directory could be used to look up a phone number, and select it on-
screen to automatically place the call.

PBX features such as call transfers, pickups, forwarding, etc. could be executed by clicking on a
computer icon or responding to a screen prompt (no more trying to remember a feature access
code or sequence).
Panasonic is constantly developing new, more powerful CTI applications to work with the DBS 576.
The following describes the CTI products that are currently available.
Our PC Phone is effectively a "Super-Executive Keyphone" which is designed to replace an
extension phone. We have redesigned our telephone circuit cards to fit within a PC. Software allows
us to replicate the dial pad, LCDs, and keys of the phone which are modeled after the popular "Large-
Screen Display" telephone.
Comprised of a PC card (installed inside the computer), application software, and various connecting
items (leads, handset, headset, etc.), the PC Phone connects to a DBS 576 extension port and
provides a sophisticated "on-screen" phone for the end-user.
PC Phone Connectivity
DBS 576 PHONE SYSTEM


64 Chapter 5 - Special Applications
DIGITAL KEYPHONE
DIGITAL EXTENSION PORTS
DIGITAL EXTENSION PORTS
MULTIMEDIA
HEADSET
HANDSET
        

    
    
DIGITAL KEYPHONE

   
  
  
 
 

 

MULTIMEDIA
SPEAKER
PC COMPUTER
        

    
    

  
  
  
 
 

 

SPEAKER
MOUSE