Brother DCP-J552DW Basic User's Manual page 69

Error Message
Paper Jam [Rear]
Touchscreen Init.
Failed
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
Unable to Scan XX
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
(DCP-J752DW)
Unusable Device
Please disconnect
USB device.
(DCP-J752DW)
Wrong Ink Colour
Cause
The paper is jammed in the machine. Remove the jammed paper by
Paper dust has accumulated on the
surface of the paper pick-up rollers.
The Touchscreen was pressed
before the power on initialization was
completed.
Debris may be stuck between the
lower part of the Touchscreen and its
frame.
The machine has a mechanical
problem.
—OR—
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
A broken device has been connected
to the USB direct interface.
A USB device or USB Flash drive that
is not supported has been connected
to the USB direct interface.
For more information, visit us at
http://solutions.brother.com/.
An ink cartridge has been installed in
the wrong position.
Troubleshooting
Action
following the steps in Printer jam or
paper jam on page 64.
Make sure the paper length guide is
set to the correct paper size.
DO NOT extend the paper tray when
you load A5 or smaller size paper.
(The extendable tray is only available
for some countries.)
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 67.)
Clean the paper pick-up rollers.
(See Advanced User's Guide:
Cleaning the paper pick-up rollers.)
Make sure that nothing is touching or
resting on the Touchscreen,
especially when plugging the
machine in.
Insert a piece of stiff paper between
the lower part of the Touchscreen and
its frame and slide it back and forth to
push out the debris.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, disconnect the
machine from the power for several
minutes and reconnect it.
Unplug the device from the USB
direct interface, then press
turn the machine off and then on
again.
Unplug the device from the USB
direct interface. Turn the machine off
and then on again.
Check which ink cartridges are not
matched by colour to their ink
cartridge positions and move them to
their correct positions.
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